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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Water Damage in Tahoe Park

2/22/2021 (Permalink)

A customer had water damage in Tahoe Park throughout their entire home. In many situations, water damage affects the structural integrity of the property. Customers would then ask, what to do with their belongings when they experience water damage? Belongings can be the house furniture, clothing, personal keepsakes, and others. 

So, what services does SERVPRO of East Sacramento/West Arden-Arcade provide? We provide contents restoration, move-out/pack-outs, electronic cleanup, document and photograph drying. If you have any questions regarding water damage and what you can do in this situation, call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257.

Water Damage in Cal Expo, Sacramento

2/19/2021 (Permalink)

green equipment on carpet from water damage in cal expo Wet carpet from water damage in Cal Expo, Sacramento. A customer called SERVPRO of East Sacramento/West Arden-Arcade to inspect the severity of damage

A customer called SERVPRO of East Sacramento/West Arden-Arcade when they had water damage in Cal Expo, Sacramento. The water damage left the customer with a wet carpet. Carpet is a porous material, meaning it is very absorbent and can soak up the water. You may ask, can you save a wet carpet? It will depend on many factors, the source of the water, how long the water has been present. Give SERVPRO of East Sacramento/West Arden-Arcade a call if you need a water damage inspection at 916-285-7257, we will determine if the carpet is salvageable. 

Some suggestions we have for you is, if the carpet has been soaked for a long period of time, there is a high chance that it may need to be removed and disposed of. However, if the carpet is wet because of a broken pipe leak, there is a chance to save it. Our team of technicians would use our water extractor to remove as much water from the carpet as we can. We set drying equipment such as dehumidifiers and air movers to start the drying process. 

Water damage is serious, it is best to resolve these issues as soon as it arises. Do not wait because it can cause further damages. Call SERVPRO of East Sacramento/West Arden-Arcade if you notice water damage in your home! We service the local areas: Sacramento, East Sacramento, Arden-Arcade, North Oak Park, Tahoe Park, Elmhurst, Wilhaggin, Carmichael, and Cal Expo.

Water Damage in Orangevale

2/18/2021 (Permalink)

concrete slab wet, water damage in basement in orangevale A customer had water damage in their basement in Orangevale home, SERVPRO of East Sacramento/West Arden-Arcade came to inspect the water damages!

SERVPRO of East Sacramento/West Arden-Arcade received a call about water damage in Orangevale. A recent customer had water damage in their basement. Many insurance companies will claim that most homes that have a basement will experience water damage at least once. The most common reason for floods or water damage in the basement is because of heavy rain into an overflowing gutter, but anything can happen, like a leaking pipe or sewage backup. 

Over time, water damage can cause mold growth which in turn damage the structure of the home, such as the walls and the floors. 

The best thing to do in this situation is to call for a professional mitigation and restoration company who deals with water damage. SERVPRO of East Sacramento/West Arden-Arcade deals with all types of damage restoration work, water damage restoration, fire damage restoration, mold remediation, biohazard cleanups and so much more! Just give us a call at 916-285-7257 for an initial water damage inspection! We want to help prevent further damage.

Water Damage in Gold River

2/17/2021 (Permalink)

moisture meter reading wet drywall above fireplace SERVPRO of East Sacramento/West Arden-Arcade use moisture meters to determine the moisture content in walls from water damage.

Rainstorms are a common cause of water damage for many properties during the winter season. Rainstorms often lead to roof leaks. A recent customer had water damage in Gold River. They noticed a roof leak that affected the drywall near the fireplace, and called SERVPRO of East Sacramento/West Arden-Arcade after realizing the drywall texture is soft to the touch. 

SERVPRO of East Sacramento/West Arden-Arcade can provide initial inspections for you to determine the extent of the water damage. Upon arriving at the job site, we were shown the affected area. With our moisture meters, it reads whether the surface has moisture content or not. There was moisture behind the fireplace. We also determined the drywall, baseboard, and the insulation are affected, wet materials. Removing the affected, wet materials is needed to inspect behind the fireplace for any further damage. 

If you have concerns about water damage, roof leaks from rainstorms, affected, wet materials in your home such as drywall or insulation, call SERVPRO of East Sacramento/West Arden-Arcade. We are available 24/7 and provide emergency water services, if needed! Call us at 916-285-7257, we service the following local areas: Sacramento, East Sacramento, Arden-Arcade, North Oak Park, Tahoe Park, Elmhurst, Wilhaggin, Carmichael, and Cal Expo.

Water Damage in Elmhurst

2/15/2021 (Permalink)

two green air mover machines pointed at toe kicks with drilled holes on carpet to dry water damage When providing emergency water services, we bring equipment to begin the drying process. Here we have air movers to let air flow from the toe kicks.

Finding water damage can be overwhelming. A recent customer had water damage in their office in Elmhurst. As the customer was working, they noticed water throughout the building, in the conference room, the hallways, and the offices. Water damages can spread rapidly and you need to act fast. When SERVPRO of East Sacramento/West Arden-Arcade received the initial call, we dispatched a team of technicians to provide emergency services for water extraction. When the technicians arrived at the job site, a walk through was provided of all the affected rooms. Before the technician arrived, the customer shut off valves to toilets and the main water supply to the building to prevent further water damage. 

The equipment we used was the water extractor to remove water from carpet in all affected rooms. Because the carpet was still slightly damped, we set up critical containment to accelerate the drying process. We place drying equipment such as dehumidifiers and air movers in all the affected rooms. Additionally, we removed several toe kicks and drilled holes in the interior walls to help speed up the drying process. After, we continually conducted monitoring to make sure the affected wet materials were drying well. There was significant progress and we pulled the equipment.

SERVPRO of East Sacramento/West Arden-Arcade provides fast service to prevent further water damage. Call us, SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257 if you have water damage. We service the local areas: Sacramento, East Sacramento, Carmichael, Sacramento State, Wilhaggin, Arden-Arcade, North Oak Park, Cal Expo, Tahoe Park, and Elmhurst. 

Water Damage in Carmichael

2/12/2021 (Permalink)

roof leak from ceiling, water droplets on ceiling, water damage in carmichael, roof leak in carmichael, water restoration Roof leaks can be problematic and cause further water damage if not taken care of immediately. Call SERVPRO of East Sacramento/West Arden-Arcade.

Roof leaks are problematic. Water can enter the home whenever, and the amount of water entering can either be small or large. The best thing to suggest is to contain or collect the water and then reach out to a restoration company. Now, what if it is an ongoing roof leak that happened a while back? This was the case for a customer who experienced water damage in Carmichael.

SERVPRO of East Sacramento/West Arden-Arcade takes on water damages all the time. We understand that every water loss varies, but we can determine what kind of work needs to be done to restore your property back to normal. In this case, the cause of loss was the roof. Visually, our technician can see that the roof leak has affected a large portion of the ceiling and flooring, and a part of the exterior wall. We set up equipment, but we can determine that the wet materials will need to be removed. 

Throughout the water damage restoration process, SERVPRO of East Sacramento/West Arden-Arcade documents and takes photos of the water damages for insurance purposes. We coordinate approvals of our work and communicate with your insurance adjuster. Once the adjuster approves our scope of work, we proceed to remove affected materials.

If you have a roof leak or water damage, and you are not sure what to do, call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257. 

Water Damage in La Riviera

2/11/2021 (Permalink)

water stain on gray carpet, water damage in la riviera sacramento, water damage in sacramento, water on carpet damage Rain storms have affected many residents in Sacramento. A customer had water damage in La Riviera recently, with water damage to their carpet and pad.

The recent rainstorm has impacted a number of Sacramento residents lately. SERVPRO of East Sacramento/West Arden-Arcade is getting calls about water damage in La Riviera, Sacramento, CA. The customer noticed the carpet near the patio door was damp and wet from the rain storm, and called SERVPRO of East Sacramento/West Arden-Arcade requesting that we pull up the carpet and place equipment to dry. Upon arriving at the job site, we did our initial inspection and determined the carpet and carpet pad are wet. Our team of technicians decided to place one dehumidifier and one air mover to dry it out, followed by daily monitoring. Basic monitoring is provided to check if the area is still affected. Sometimes, we just provide drying equipment, and other times we need to remove affected and wet materials. In this instance, the carpet and carpet pad were dry, so we removed the equipment and completed the job with no further water damage or potential mold growth. 

Every water damage loss is different, but SERVPRO of East Sacramento/West Arden-Arcade will determine what action to take and guide you through the process. Call us if you have water damage at 916-285-7257

Water Damage in North Oak Park

2/10/2021 (Permalink)

water damage in warehouse, affected wet materials and wet supplies A commercial building had water damage in North Oak Park. SERVPRO of East Sacramento/West Arden-Arcade arrived to remove water and our full services!

Water damage can come from many sources, a broken pipe, the supply line bursting, or even from rain storms. Recently, the Sacramento area has been caught in a rainstorm. Many homes and businesses have been experiencing water damages, and the call volume SERVPRO of East Sacramento/West Arden-Arcade have been ringing non-stop. 

A commercial building in Sacramento had given SERVPRO of East Sacramento/West Arden-Arcade a call after they had a roof leak, standing water in 2 of the office spaces and a portion of their warehouse. Upon receiving that call, SERVPRO of East Sacramento/West Arden-Arcade dispatched a team of technicians to provide emergency water services for the water damage to this commercial building in Sacramento. 

Our technicians determined the source was a roof leak. The shingles were blown off during the high winds. We proceeded to extract/remove any standing water in the warehouse space, remove the wet materials such as drywall, flooring, and carpet, and set up scaffolding to assess the affected ceiling tiles. 

Water damage is a big deal if you let it linger for a long time. SERVPRO of East Sacramento/West Arden-Arcade is quick to arrive at the site and provide a scope of work on what we can do for you when you have water damage.

Call us today if you have water damage at 916-285-7257, or refer us to your friend, family, or even neighbor if they need water damage restoration services! We provide water damage restoration service to the local area: Sacramento, East Sacramento, Carmichael, Sacramento State, Wilhaggin, Arden-Arcade, North Oak Park, Cal Expo, Tahoe Park, and Elmhurst!

Water Damage in Sacramento

2/4/2021 (Permalink)

white kitchen cabinets on wall, water damage behind cabinets from roof leak A customer in Sacramento had water damage from a rain storm leak. It affected the wall and cabinet. SERVPRO came out to inspect!

Water damage is the most common cause for restoration services in both residential homes and businesses! Sometimes the cause of water damage is because of storms and floods, other times it is caused by broken supply lines, pipe brats, sewage backups, or an HVAC leak. Regardless of the cause of the loss, it can spread to areas like walls, floors, and the ceiling! The longer you ignore the current water intrusion, the chances of the water damage spreading is higher. 

This is where SERVPRO of East Sacramento/West Arden-Arcade can step in to help you! SERVPRO of East Sacramento/West Arden-Arcade is the trusted industry leader, and we specialize in many types of damage restoration services. From water damage, fire damage, mold remediation, biohazard cleaning, to COVID cleaning, and so much more!

A recent customer in Sacramento called SERVPRO of East Sacramento/West Arden-Arcade after they noticed water damage in their kitchen. Because of the recent rain storm in Sacramento, it caused a high number of calls for water damage in the area. Water leaked through the roof. The customer noticed a pocket of water bubbling up between the wall and paint underneath the kitchen cabinets. The customer cut into the pocket to release the water. Even if there is only one noticeable area of water, that does not mean there is no more water. There is a chance the water may have traveled into other areas of the home affecting insulation and drywall. SERVPRO of East Sacramento/West Arden-Arcade can provide initial inspections to determine if there is further water damage with the usage of moisture meters, and other equipment.

If you experience water damage from rain storms, floods, sewage backups, or pipe bursts. Call SERVPRO of East Sacramento/West Arden-Arcade. We are here to help and guide you through the process of water damage. Regardless of where you live in Sacramento, West-Arden Arcade, Cal Expo, North Oak Park, Tahoe Park, we want you to know that we are available to help. Just call us at 916-285-7257, 24 hours a day, 7 days a week!

Water Damage in West Sacramento

2/4/2021 (Permalink)

carpet stairs with blue tape on walls and carpet This home in West Sacramento had water damage to the carpet and walls. We moisture mapped with blue tape to indicate what areas were wet.

Because of the recent rain storm, locals from the Sacramento area have been experiencing water damage. SERVPRO of East Sacramento/West Arden-Arcade have been flooded with phone calls about water damage in residential homes and businesses. Water damage can be unexpected, no matter the precautions you take to prevent them.

A customer in Sacramento called SERVPRO of East Sacramento/West Arden-Arcade when they noticed the carpet was wet. They believed rain had leaked through the patio door and the water had seeped into the carpet. When our technician arrived on site for initial inspection, we were shown the affected area. There was evidence of water staining on the baseboards and drywall. Equipment was set to dry the carpet and walls. When SERVPRO of East Sacramento/West Arden-Arcade places equipment to dry the affected area, we monitor the progress of the drying. 

If you notice water damage to your carpet, call SERVPRO of East Sacramento/West Arden-Arcade. Oftentimes, water damage in the carpet can affect the carpet pad. The sooner it gets taken care of, the less damage there is in the long run. We are available 24/7 at 916-285-7257.

Who Does COVID Cleaning? SERVPRO of East Sacramento/West Arden-Arcade Does

1/13/2021 (Permalink)

male in front of servpro vehicle with ppe gear, gloves, respirator mask, covid cleaning near sacramento, biohazard cleaning SERVPRO of East Sacramento/West Arden-Arcade perform COVID cleaning and biohazard cleaning for commercial buildings

One community, business, and home at a time. SERVPRO of East Sacramento/West Arden-Arcade. Within our business, our services include biohazard cleaning and COVID cleaning for commercial buildings. Our services go beyond the scope of janitorial cleaning. From using industry grade solutions to clean surfaces, porous material, and more.

The start of a new era for cleanliness and businesses begin now. Don't wait! COVID still remains, but all customers trust businesses that are professionally cleaned over ones that self-clean.

Put your trust in SERVPRO of East Sacramento/West Arden-Arcade, and we will return your property to its preloss condition. We are available 365/24/7, give us a call at 916-285-7257 for an inspection and quote for COVID cleanings and biohazard cleanings!

Washer and Dryer Water Overflow in Sacramento

1/13/2021 (Permalink)

washer dryer unit overflow water damage in upstairs room in sacramento, water overflow restoration near me This washer/dryer unit was the cause of loss in this Sacramento home. We provided an initial inspection and performed work to prevent further damage.

A customer from Sacramento called SERVPRO of East Sacramento/West Arden-Arcade when they found that their washer and dryer unit in the upstairs had overflowed into the downstairs. 

We began by providing an initial inspection for the customer, we set up controlled engineering to stabilize the environment with equipment to begin the drying process. After a few days, the wet materials were still not fully dry, and we began the mitigation process. We removed the wet materials in the affected area which were: particle board and drywall where the washer and dryer unit were located on the second floor. The wet ceiling on the first floor was removed. We discovered organic growth (mold), and proceeded to chase the growth along the ceiling. Using a moisture reader, we found more moisture on an exterior wall, and proceeded to remove that affected material as well.

Our scope of work typically removes affected and wet materials to reduce further water damage in your home. We coordinate with your insurance adjusters prior to our work. SERVPRO of East Sacramento/West Arden-Arcade is here to help you through anything. Give us a call today at 916-285-7257 for any water damage you may have in your home. Big or small, we handle it all!

Insurance Coverage for Commercial Water Damage

1/11/2021 (Permalink)

commercial water damage, water in fitness studio, wet concrete, water damage restoration near sac, near by near me carmichael We help our customers and speak with their insurance adjusters to perform our commercial water damage mitigation and restoration services! Call today!

Here at SERVPRO of East Sacramento/West Arden-Arcade, water damage is a common loss for commercial buildings. 

With commercial buildings, insurance covers certain kinds of water damage, and some may not cover any water damage at all. It is important to understand what the policy covers to ensure you are protected. Leaks and burst pipes are among two of the more common causes for commercial water damage, so business owners should especially make their policies cover such damage.

When you have work done by SERVPRO of East Sacramento/West Arden-Arcade, we help you with your insurance by coordinating and speaking with your insurance adjuster on the insurance coverage and our scope of work. Give SERVPRO of East Sacramento/West Arden-Arcade a call at 916-285-7257 for any commercial water damage.

Smoke Damage in Carmichael Home

1/11/2021 (Permalink)

green machine air scrubber with plastic tube, kitchen fire, cabinet, wall damage, fire damage near carmichael, containment Customer had a kitchen fire in Carmichael home. SERVPRO of East Sacramento/West Arden-Arcade arrived, set up containment, and began emergency services

SERVPRO of East Sacramento/West Arden-Arcade recently had a call for a fire damage and smoke damage in their Carmichael home. 

Many fires start by unattended cooking. It happens. The customer walked away from the stovetop to do some work, and ended up forgetting that they were still cooking. Fire and smoke spread throughout the kitchen and the home. 

SERVPRO of East Sacramento/West Arden-Arcade was called to perform fire emergency services. We are faster to any disaster. Our team of technicians set up containment and equipment. There was a lot of smoke damage, and our team recommended deep cleaning of all the walls and flooring, duct cleaning for the HVAC system. 

Call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257. We help with any fire damage to your home and provide full emergency services, along with mitigation and restoration services. 

COVID cleaning for business in Citrus Heights

1/11/2021 (Permalink)

COVID-19 is still among us, we cannot deny that fact. However, SERVPRO of East Sacramento/West Arden-Arcade can help with Coronavirus Cleaning Services. We are biohazard experts. 

Our team go beyond our scope of work that janitorial staff perform. Our team of technicians use industry-grade cleaning and disinfectants and heavy machinery to perform our work. Call us at 916-285-7257 if you want our COVID cleaning services. Cleanup procedures include cleaning of porous and non-porous services and disposal of waste.

We perform COVID cleaning for business/commercial buildings. We had a customer from Citrus Heights call in for work to be done to their facility. Give us a call today at 916-285-7257 for a quote! 

Prepare for Severe Storms

1/11/2021 (Permalink)

Storms are unpredictable. You never know when they happen or the damage it can cause to your home and/or business. SERVPRO of East Sacramento/West Arden-Arcade have received numerous calls from residents and business over the years.

You might ask, what you can do to protect your home or facility from the storms? You need to be prepared for anything - wind storms, wildfires, thunder storms, rain storms, and snow storms.  

SERVPRO of East Sacramento/West Arden-Arcade recommend these tips:

  • Prepare. Prepare the landscape by trimming back dead or overhanging trees, or securing any hanging objects, or prepare by installing a generator for light usage
  • Create a family communications plan. To make sure that every one is safe and evacuated, set up a meeting point to regroup after the storm
  • Stock up the emergency kit. Always prepare an emergency kit for the family and include flashlight, first-aid supplies, and non-perishable foods

If you are dealing with a storm and your home has been affected, give SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257. We are available 24/7 to provide storm damage restoration services. 

Fire Damage in Orangevale

1/7/2021 (Permalink)

fire damage, debris, soot damage, smoke damage in orangevale, fire restoration near me nearby near sac near orangevale A customer call SERVPRO of East Sacramento/West Arden-Arcade after having fire damage in Orangevale home! Call us for fire restoration damages!

Fire damage to a home can be devastating, from the damage to the structure to personal belongings. In addition to fire damage to your home, soot damage and smoke damage can be present, along with water damage from firefighting efforts. 

With SERVPRO of East Sacramento/West Arden-Arcade knowledge of fire damage, we can help restore your home to its preloss condition. 

We will guide you through every step of the process as we can understand this is a difficult time for you. From the initial call to our mitigation efforts, we are here for you.

If you have any questions regarding fire damage, soot damage, and smoke damage, call SERVPRO of East Sacramento/West Arden-Arcade. We are available 24/7 at 916-285-7257.

Water Damage in Rancho Cordova

1/7/2021 (Permalink)

drying process in bathroom with three machines, water damage restoration in rancho cordova, water restoration near me, Sac A customer had experienced water damage in Rancho Cordova and gave us a call to inspect the pipe leak. Water extraction and drying was the first step!

A customer recently called SERVPRO of East Sacramento/West Arden-Arcade after noticing water damage to their carpet. 

We determined the cause of loss was a broken pipe. After performing moisture readings, we noted the  water damage has affected the carpet, carpet pad, baseboards and drywall. In a water damage situation, we begin with the water extraction process. As part of our mitigation efforts, we set our equipment (air scrubbers and dehumidifiers) to begin the drying process to the affected areas. During this time, our technicians monitor the water drying process to make sure it is effective. 

No water damage is too big or too small to handle, call SERVPRO of East Sacramento/West Arden-Arcade today at 916-285-7257 for an initial inspection and estimate for water damage.

Commercial Water Damage to Hotel in Rosemont

1/7/2021 (Permalink)

black pipe laundry room, broken pipe burst in hotel laundry room, standing water damage in rosemont Commercial restoration is our specialty. With water damage at a Rosemont hotel, we arrived as soon as we got the initial call. We are here to help!

SERVPRO of East Sacramento/West Arden-Arcade handles damages to commercial buildings like offices, apartment buildings, restaurants, hotels, motels, and more! The types of damages we provide mitigation and restoration services are water damage, fire damage, mold remediation, biohazards, storm damage, COVID cleaning, and more! 

We recently had a customer who had water damage to their commercial building. There was a broken pipe in the laundry room of a hotel in Rosemont. They called SERVPRO of East Sacramento/West Arden-Arcade when they first noticed the damages. There was standing water after the pipe burst, and water damage in the walls. 

In an event like this, SERVPRO of East Sacramento/West Arden-Arcade will provide emergency services to extract the standing water and offer mitigation services to minimize the water damages to the floors and walls.

Call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257 if you need commercial building restoration services! We provide commercial water damage restoration, commercial fire damage restoration, commercial mold remediation, and commercial storm damage cleanup! 

Storm Flood in La Riviera home

1/7/2021 (Permalink)

Storms are always unpredictable, but SERVPRO of East Sacramento/West Arden-Arcade will be there to help you through the water damage. 

We have highly trained water damage restoration technicians that understand the mitigation process, provide moisture readings to determine the affected areas of your home, and provide water extraction and drying process. 

Available 24/7 whether you have an emergency water damage or not! Ask us about our drying process when you call! We are available at 916-285-7257! A customer who had storm damage and flood damage in La Riviera asked us during their time of need.

These are the tips we recommend to them after a storm has flooded your home and caused water damage:

  • Remove excess water by mopping 
  • Wipe excess water on furniture and tabletop counters
  • Remove wet upholstery, curtains, and carpet
  • Avoid standing or walking under wet ceilings since they can fall and harm you
  • Avoid turning on appliances or electrical sources like lights

Our primary focus is to help mitigate your home and minimize the damages. We help dry your home with our equipment to prevent further damages and organic growth. Call SERVPRO of East Sacramento/West Arden-Arcade if you have any questions about storm damage or water damage 916-285-7257!

Commercial Fire Damage in Midtown

1/7/2021 (Permalink)

Commercial building fire damages are on a large scale and present challenges, but no disaster is too big for SERVPRO of East Sacramento/West Arden-Arcade. 

We had a customer in Midtown who had fire damage to their commercial office building. The fire damage caused by faulty electrical wiring that affected the interior walls and flooring of the building. After the firefighting efforts had been completed, SERVPRO of East Sacramento/West Arden-Arcade stepped in to prevent further water damage, fire damage, soot damage, and smoke damage to the commercial office building in Midtown. 

When we arrive, we provide initial inspections to determine the source of the loss and proceed with odor control, cleaning services and more. Call SERVPRO of East Sacramento/West Arden-Arcade to find out what we can do to help your fire damage restoration needs! We are available 24/7 at 916-285-7257.

Winter Storm Damage: Weather Worries

1/7/2021 (Permalink)

With a few weeks into winter season, the temperatures have begun to drop significantly. Winter and rain season brings about storms causing water damage, flood damage, and storm damage no matter where you live.

SERVPRO of East Sacramento/West Arden-Arcade thinks it is always best to be prepared for winter storms in advance in order to protect your home or business. 

We recommend roof inspections for the following reasons:

  • Strong winds may loosen roof shingles
  • Water leaks in the ceiling causing water damage.
  • Potential mold in the attic from condensation and moisture in the air

There are actions you can take to keep your home secure during a storm. 

Call SERVPRO of East Sacramento/West Arden-Arcade if you experience storm damage, water damage, flood damage, or need mold remediation services in your home!

We are available by phone 24/7 at 916-285-7257. We service Sacramento, East Sacramento, Carmichael, Cal Expo, Tahoe Park, Wilhaggin, Elmhurst, and several other locations, just give us a call today for initial inspection and estimate. 

Kitchen Fire in Gold River Home

1/7/2021 (Permalink)

pool filled with water with fire damaged kitchen supplies and kitchen appliances in gold river home, fire damage sac nearby Customer had a kitchen fire in Gold River home, and called SERVPRO of East Sacramento/West Arden-Arcade to help with the fire, smoke, and soot damages

Kitchen fires happen unexpectedly. A recent customer in Gold River had experienced a kitchen fire in their home. When cooking, you should never leave hot items unattended!

SERVPRO of East Sacramento/West Arden-Arcade suggest you plan ahead for any grease and/or oil fires that may happen! And always keep a careful eye on anything cooking in the oven, stovetop, or other cooking appliances.

Tips we suggest if you have a kitchen fire:

  • Quickly placing a lid on top of a pan or pot, if possible
  • Install smoke alarms
  • Accessible fire extinguisher
  • An exit plan

Remember that SERVPRO of East Sacramento/West Arden-Arcade can help you with any fire damage, smoke damage, or soot damage in your home. We are available 24/7 at 916-285-7257. We are here to mitigate and restoration your home to its preloss condition.

Vandalism in Citrus Heights

1/5/2021 (Permalink)

We had a call for vandalism at Sunrise Mall in Citrus Heights. The vandal was young individuals who were seen throwing rocks at plate glass entrance doors and store window displays. SERVPRO of East Sacramento/West Arden-Arcade understands that vandalism can be an upsetting experience for anyone. Vandalism could be someone breaking into a property, graffiti, trash dumping, breaking windows, defacing property. We handle it all!

Did you know that vandalism can cause further damage to a property if not addressed quickly? 

SERVPRO of East Sacramento/West Arden-Arcade is quick to act when vandalism occurs at residential homes and commercial spaces, in this instance, it was a commercial building - mall vandalism. 

Call us at 916-285-7257 if you experience vandalism of any kind.

Water Damage to Subfloor in Arden Arcade

1/5/2021 (Permalink)

subfloor damage vinyl floor damage in kitchen near arden arcade with four green water extraction machine near me nearby We are available 24/7 for any water damages in your home, call us at 916-285-7257.

It takes a quick minute to clean up spilled milk on the kitchen floor, but it can take days or even months to recover from water damage if there is a pipe leak or storm. 

If the severity of the water damage is extreme, does the entire structure need to be replaced?

Regardless, the mitigation, restoration, and construction to fix sections of subfloor or replace the entirety, is a big project. SERVPRO of East Sacramento/West Arden-Arcade suggests addressing the water damage to the subfloor as soon as possible. 

What is a subfloor? Subfloor serves as a stable foundation for flooring. 

If you have water damage to your subfloor, call SERVPRO of East Sacramento/West Arden-Arcade. We provide initial inspections, determine the source of the water damage, and provide equipment to begin the water extraction or drying process.

We service the following areas: Sacramento, East Sacramento, Carmichael, Wilhaggin, Elmhurst, Cal Expo, North Oak Park, Arden-Arcade, and Tahoe Park. We are available 24/7 for you at 916-285-7257.

We have a 148 Policy

1/5/2021 (Permalink)

SERVPRO orange house logo in front of a white background We handle it all: water damage, fire damage, odor control, cleaning, covid cleaning, mold remediation, biohazards, vandalism, and more!

SERVPRO of East Sacramento/West Arden-Arcade along with other franchises follow a 148 Policy. In the event of an emergency for a water loss, fire loss, mold remediation, or biohazard, we hold ourselves accountable to provide you excellent service.

What is a 148 Policy? 

Within one hour, we will contact you to understand the situation and let you know help is on its way.

Within four hours, we will be on-site to begin our initial inspection and proceed with mitigation and restoration services! We respond quickly to damage to reduce further damages to your home. We provide detailed explanations on expectations, the duration of the repair, and anticipated outcomes.

Within eight hours of on-site arrival, there will be a brief scope forwarded to the appropriate contact, such as your insurance adjuster or property owner.

We handle it all: water damage, fire damage, odor control, cleaning, covid cleaning, mold remediation, biohazards, vandalism, and more! Call us today, SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257 for all your restoration needs. 

Commercial COVID Cleaning in Fair Oaks

1/5/2021 (Permalink)

male wear yellow personal protective equipment ppe for commercial covid cleaning in fair oaks, covid cleaning service nearby Call SERVPRO professionals to handle COVID cleanings

SERVPRO of East Sacramento/West Arden-Arcade provides coronavirus cleaning and disinfections for commercial buildings. We had a commercial building company call us from Fair Oaks to provide a COVID cleaning service. Our professional services are to repress the infection. If you, your employees, or your business are at risk, we provide emergency response so you can have peace of mind during this time. 

How can SERVPRO of East Sacramento/West Arden-Arcade help with COVID cleaning?

Our certified cleanup technicians wear fully encapsulated personal protective equipment (PPE) and full face respirator masks when entering the space. We utilize industrial strength disinfectants. All infected materials and surfaces are cleaned, disinfected, and properly disposed of as biohazardous waste. 

A disease outbreak like the coronavirus is a serious situation and we understand the health and safety for you, your employees, and your business are on the line. Call SERVPRO professionals to handle COVID cleanings in the following areas: Sacramento, East Sacramento, Cal Expo, Tahoe Park, North Oak Park, Elmhurst, Wilhaggin, and more! Give u a call today at 916-285-7257 for an estimate and inspection.

Rainstorm flood in Orangevale

1/5/2021 (Permalink)

basement with storm leak in orangevale near sacramento nearby near me rainstorm damage Concrete leak from rainstorm. Should you have any water, flood, or storm damage to your home, call SERVPRO of East Sacramento/West Arden-Arcade.

Rainy season is approaching Sacramento County, and that means storm damage, flood damage, water damage, or roof damage to residential homes and commercial buildings. If you have a property affected by a rainstorm, call SERVPRO of East Sacramento/West Arden-Arcade. An Orangevale resident called for our water damage restoration services after a few rainy days.

SERVPRO of East Sacramento/West Arden-Arcade suggest these actions to minimize any damage you may experience! Take steps to minimize any damage you may experience! 

  • Shield your windows. Strong winds can cause glass to break resulting in water damage.
  • Maintain your roof. Leaks are a homeowner’s worst nightmare.
  • Fix drainage. This will prevent floods or standing water.
  • Clean gutters. Water damage will be less likely due to water draining from the roof.

Should you have any water damage, flood damage, or storm damage to your home, call SERVPRO of East Sacramento/West Arden-Arcade. We are available 24/7 at 916-285-7257.

Toilet Leak: Water Damage in Arden-Arcade

1/4/2021 (Permalink)

angle stop supply line pipe to toilet tank/toilet bowl cause water damage leak near me nearby near sac carmichael elmhurst We are faster to any disaster, no matter how big or small. Call us if your toilet has a leak. We are here to provide mitigation services! 916-285-7257

Your toilet has backed up and the first thing you did was grab the towels to prevent water from spreading onto the carpet and hallway. Then you search ‘water damage restoration near me’. SERVPRO of East Sacramento/West Arden-Arcade is the first to appear on your page. When you give us that initial call, know that we are ready to provide our services for you. 

Reasons your toilet has caused water damage are:

  • The angle stop is loose or misadjusted valve assembly
  • The supply line has a leak
  • The tank or bowl has a crack
  • Rusted pipes creating a crack
  • The plumbing

A suggestion we have for you prior to our arrival is to shut off the main water supply to prevent further damages, doing so will minimize the cost of repairs.

Once we determine the cause of loss, we can proceed with mitigation and restoration services, or a plumber may be needed prior to our services. Regardless of the circumstances, we can provide the initial inspection to put your mind at ease. Call us today, SERVPRO of East Sacramento/West Arden-Arcade for any water damages in your home. We serve the local areas: Sacramento, Arden-Arcade, East Sacramento, North Oak Park, Carmichael, Cal Expo, Tahoe Park, Wilhaggin, Elmhurst and more!

Certified Mitigation and Restoration Specialists: SERVPRO of East Sacramento/West Arden-Arcade

1/4/2021 (Permalink)

four green servpro machines extracting water in kitchen sub floor vinyl flooring, certified restoration near me near sac A crew of knowledgeable and compassionate specialists will help you in your time of need! So call us at 916-285-7257.

Each and every one of our employees are highly trained mitigation and restoration specialists. Through SERVPRO Corporate, our employees are IICRC Certified in the following:

  • Water Damage Restoration
  • Applied Structural Drying
  • Fire and Smoke Restoration 
  • Odor Control
  • Health and Safety
  • Applied Microbial Remediation

Our company sets the standards for cleaning and restoration companies, receiving the best practices in water restoration, fire restoration, mold remediation, biohazard and trauma, carpet and upholstery cleaning, and more!

Call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257. We want to help you through any damages upon receiving your call.

Storm Flood: Water Damage in Wilhaggin home

1/4/2021 (Permalink)

gray basement concrete water damage with servpro green machine to extract and dry water near wilhaggin near by near me sac Give us a call today at 916-285-7257 if you have any type of water damage, from flooding, to leaks, and even standing water, we handle it all!

Heavy rains can cause unexpected and destructive floods or water damage in any property. We recently had a call from a resident in Wilhaggin reporting a flood causing water damage in their basement. Upon receiving that initial call from our customer, SERVPRO of East Sacramento/West Arden-Arcade will arrive on-site to provide an initial inspection to determine the severity of the water damage on your home’s flooring and walls. Once we determine the cause of the loss, we will provide an estimate of the scope of work that will be done to mitigate and restore your home to its preloss condition. 

Equipment we utilize for water damages are moisture map readers to locate where the affected areas are, dehumidifiers, air scrubbers and more! We provide all the equipment necessary to provide water extraction services and dry your home. 

Fire Damage in East Sacramento

1/4/2021 (Permalink)

charred black and grey garage with square opening fire damage soot damage near me near sac nearby wilhaggin elmhurst A customer from Sacramento had fire damage in their home and called SERVPRO of East Sacramento/West Arden-Arcade! 916-285-7257

You have called SERVPRO of East Sacramento/West Arden-Arcade for our fire mitigation and restoration services. An initial inspection of the home has been done, and you have approved our estimate and services. We understand how devastating it is to lose your home and all your personal mementos in that home. With all fire losses, we need to cover fire damage, smoke damage, soot damage, and potential water damage from putting out the fire. Each fire event is different, however the process is the same. Below is our step by step process for our fire jobs.

  • Contact

When SERVPRO of East Sacramento/West Arden-Arcade receive that initial call we will ask a series of questions pertaining to the situation regarding the fire loss which helps us understand the situation and determine the equipment we need.

  • Inspection and Fire Damage Assessment 

Our estimator will carefully inspect the property to determine the extent of the fire damage, the smoke damage, and the soot damage.

  • Immediate Board-p and Roof-Tarp Service

We provide professional board up since fire damage compromises the windows and walls, and tarp for damaged roof surface.

  • Water Extraction and Drying

If water damage is present, we bring out our equipment to begin the water removal process. We use equipment like dehumidifiers and air scrubbers to remove water and dry moisture content.

  • Removal of Smoke and Soot

Smoke and soot can be embedded into the surfaces of upholstery, furniture, walls, carpets and more. SERVPRO of East Sacramento/West Arden-Arcade have the necessary equipment to remove smoke and soot from the surfaces.

  • Clean and Sanitation

From the restorable items we have removed from the home, we use a variety of cleaning techniques to restore your personal belongings to their preloss fire condition.

  • Restoration

Minor and major repairs can be involved

Give us a call at 916-285-7257 to determine what work needs to be done on your fire damaged home! No disaster is too big for SERVPRO of East Sacramento/West Arden-Arcade.

Another biohazard call! Hoarding cleanup near Arden-Arcade

12/15/2020 (Permalink)

trash can filled with trash hoarding scene biohazard hoarding cleanup near me near Sac near wilhaggin near elmhurst cal expo We handle biohazards such as hoarding scenes near Elmhurst, Wilhaggin, Arden-Arcade, Sacramento, Cal Expo, and more surrounding areas!

Without proper training on hoarding remediation, you are not protecting yourself and others from the dangerous substances in the environment. There are multiple hazards in a hoarding situation that can cause diseases. The hazards are:

  • Human/animal urine and feces
  • Pests and insects such as mice, rats, flies, roaches, etc
  • Dead animals
  • Chemicals
  • Rotten food
  • Mold

With materials like the above left to fester both inside and outside of the home, the solids and liquids that are left to prolong will eventually seep into the surrounding structure, ultimately damaging the floorboards, the walls, and the roof structure. It is best to call SERVPRO of East Sacramento/West Arden-Arcade as soon as you discover a hoarding scene. We are trained professionals in hoarding remediation, and we handle other biohazard services such as sewage backups, crime and trauma scenes, bloodborne pathogens, homicide cleanups, suicide/death accidents and more! Call us today at 916-285-7257 for more information!

How Do We Protect Ourselves When Handling Biohazards?

12/9/2020 (Permalink)

male wearing PPE equipment for biohazard near Carmichael near me near Cal Expo near Wilhaggin near Sacramento near Sac We always wear PPE when we get calls to handle biohazards in Carmichael, Sacramento, North Oak Park, Arden-Arcade and other surrounding areas! Call us

SERVPRO of East Sacramento/West Arden-Arcade can provide biohazard cleanup services. When our team is dispatched into the field to handle a biohazard, we need to ensure there is personal protective equipment provided! Personal protective equipment, also known as PPE, is provided to reduce the risk of exposure from chemical, physical, or biological hazards. 

The personal protective equipment required to cleanup materials contaminated with blood or other potentially infectious material (OPIM) and protect from exposure are:

  • Respirator 
  • Disposable non-permeable coveralls
  • Eye protection
  • Hand protection
  • Head protection
  • Foot protection 

At SERVPRO of East Sacramento/West Arden-Arcade, we are equipped with the necessary safety apparatus to help transform these unhealthy environments back into a clean and safe space. Our technicians are highly trained to safely remove biohazards and dispose of them properly. We take pride in our biohazard cleaning expertise. We also provide water damage restoration, fire damage restoration, mold remediation, and storm damage restoration for both residential and commercial buildings, so call us today at 916-285-7257! The local areas we serve are Sacramento, East Sacramento, Carmichael, Sacramento State, Arden-Arcade, North Oak Park, Cal Expo, Tahoe Park, Elmhurst, and Wilhaggin.

The Goal of Restorative Drying

12/9/2020 (Permalink)

grey carpet with one green machine by closet doors cleaning odor control near me clean smell near Arden arcade smell in house Our purpose is to mitigate and restore your home to its original state when responding to water damage and ensure all contents is dry. Call us today!

When SERVPRO of East Sacramento/West Arden Arcade responds to water damage, our one primary goal is to dry wet building materials and contents. We aim to restore the building to its pre loss state before the water intrusion occurrence.

The goals of water restoration drying are:

  • Return excessively wet materials to their normal (equilibrium) moisture levels
  • Reduce the time that materials are excessively wet
  • Determine the most cost-efficient procedures for drying

To achieve our goals, SERVPRO of East Sacramento/West Arden-Arcade controls the airflow, humidity, and temperature to follow through with our restorative drying process. 

So, what does restorative drying involve?

Restorative drying involves changing water from a liquid state within materials to a vapor state as it evaporates to the airspace, then using dehumidification or ventilation to remove the moisture from the building. 

Not only do we handle water damage restoration, we handle fire damage restoration, mold remediation, and smoke damage in the following areas: Sacramento, East Sacramento, Carmichael, Sacramento State, Arden-Arcade, North Oak Park, Cal Expo, Tahoe Park, Elmhurst, and Wilhaggin. Call us today for an inspection or mitigation services at 916-285-7257.

Holiday Fire near Cal Expo

12/8/2020 (Permalink)

christmas tree lit up with lights and ornaments with dog near me fire damage near cal expo holiday fire near sacramento Even our office dog Blaze wants to keep you safe from holiday fires. Remember our tips to prevent fires in your Sacramento home!

With each holiday, there are chances of a fire hazard. This winter season, it involves Christmas trees, holiday lights, and candles. This year we were alerted about a house fire near Cal Expo, Sacramento, CA caused by their Christmas tree. SERVPRO of East Sacramento/West Arden-Arcade have some suggestions to prevent fire damage in your home this year!

  • Choose the freshest tree possible! Select a dry tree will have a higher chance of causing fires
  • Set up tree at least 3 feet from any heat source, i.e. space heater, fireplace, or furnace
  • Cut bottom of tree trunk and fill stand with water
  • Install a smoke alarm to sense heat and smoke to alert you as soon as possible

Should you and your family need our fire damage restoration services this year, you know who to call! SERVPRO of East Sacramento/West Arden-Arcade are available all year round, 365/24/7, so give us a call at 916-285-7257!

Fire Damage in Elmhurst

12/7/2020 (Permalink)

debris outdoors from fire damage near me near Elmhurst near Wilhaggin near Sacramento near East Sacramento near Cal Expo Customer called about a fire damage in Elmhurst. Available for fire damage services in Sac, Wilhaggin, Cal Expo, Tahoe Park, Carmichael, and more!

You have forgotten you left the stovetop on and there is fire damage and smoke damage in the kitchen. After the fire department has come to put out the fire, you realize you are surrounded by ash, soot, and debris. What do you do? You will search on Google ‘fire damage near me’. That is when SERVPRO of East Sacramento/West Arden-Arcade appears and you decide to give us a call at 916-285-7257. We get the initial call and dispatch our team out to handle the fire damage and smoke damage in your home. 

Throughout the mitigation process, we will explain how the odor penetrates material in your home and how we reduce the smoke odor in your home!

So, what factors help odors penetrate?

  • Surface porosity
    For surface porosity, the more porous a material, the more likely it is to absorb odors i.e. carpet, carpet pad, insulation
  • Heat
    Heat from fire causes materials to expand which allow odors to penetrate. Materials that cool down after the fire end up trapping odors within the material

So, how do we reduce smoke odor?

  • Air scrubbers
    Air scrubbers capture airborne microorganisms and eliminate surface microorganism and effectively aid in the filtration and cleaning of the airspace

Here at SERVPRO of East Sacramento/West Arden-Arcade, we want to help you understand the process of fire damage, smoke damage, soot damage, and odor control, should you ever need our services. Call us at 916-285-7257, we are available 365/24/7!

Storm Damage near Midtown Sacramento

12/7/2020 (Permalink)

water damage flood damage storm damage near me near midtown sacramento near east sacramento near american river A customer called for a flood damage near midtown Sacramento. We responded as soon as we got the call

SERVPRO of East Sacramento/West Arden-Arcade warns that if you live near a river along the city, i.e. the American River, there is always a chance for flood damage from a storm. Protect your home from storm damage and water damage! 

We understand how storm damage and flood damage can be, especially dealing with your floors or carpet being fully submerged under water. 

SERVPRO of East Sacramento/West Arden Arcade have some tips we suggest while waiting for us to arrive:

  • If the water flooding into the structure is from a river or creek, it is considered to be category 3 ‘black water’. This type of water is hazardous to your health, and we suggest you avoid contact with the contaminated items as much as possible
  • Take caution entering the home. Wear sturdy shoes and protective clothing .
  • Do not operate electrical equipment
  • If there is a crawlspace, be aware that excess moisture in this area can foster mold growth

Our highly trained team of specialists are ready to respond 24/7 to storm damage, water damage, or flood damage in the Sacramento area: East Sacramento, Wilhaggin, Elmhurst, Cal Expo, Tahoe Park, Arden-Arcade, and other cities, if you give us a call! 916-285-7257!

Fire Damage in Wilhaggin

12/7/2020 (Permalink)

fire debris in open room fire damage near me near wilhaggin near elmhurst near sacramento near carmichael Whether it is fire damage, smoke damage, or soot damage, SERVPRO of East Sacramento/West Arden-Arcade handle it all! Call us 916-285-7257!

A house fire is your worst nightmare. A customer recently experienced a house fire in Wilhaggin, and called us, SERVPRO of East Sacramento/West Arden-Arcade. 

Your first thought - what is salvageable from a house fire?

With the proper cleaning and disinfecting from SERVPRO of East Sacramento/West Arden-Arcade, the most salvageable items are clothes, bedding and other textiles.

If anything in the home is burnt, use your judgment and throw it away.

At SERVPRO of East Sacramento/West Arden Arcade, we inspect and determine the extent of the fire damage, smoke damage, and soot damage in your home. Followed by cleaning and sanitizing restorable items and structures that were damaged by the fire. So, call us today at 916-285-7257!

How Does SERVPRO of East Sacramento/West Arden-Arcade Deodorize Malodors?

12/4/2020 (Permalink)

Here at SERVPRO of East Sacramento/West Arden-Arcade, we handle all types of restoration, water, fire, smoke, mold, and even odors! So how do we deodorize malodors or control odors throughout your property?

Step 1 Remove the source
Step 2 Clean odor causing residues from surface
Step 3 Simulate conditions that allowed odors to penetrate
Step 4 Seal surfaces

There are different types of deodorizers we use:

  • Masking agents
  • Pairing agents
  • Filtration and absorption agents
  • Disinfectants and sanitizers
  • Enzymes
  • Air purification
  • Oxidation

Should you need us for odor control, call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257! We service the following areas for odor control: Sacramento, East Sacramento, Carmichael, Sacramento State, Arden-Arcade, North Oak Park, Cal Expo, Tahoe Park, Elmhurst, and Wilhaggin.

Water Damage in Light Fixture in East Sacramento

12/4/2020 (Permalink)

open ceiling with light fixture and brown ring from water stain We had a customer call for a water damage in light fixture in East Sacramento. We provided an inspection and performed mitigation services immediately

You are aware that mixing water and electricity can be disastrous. Water that enters a building from above, like a roof leak or from water pipes in the attic, is likely to intrude into the wiring system. 

You notice your light fixture in the kitchen has a water ring. What do you do? If water is running from a light fixture, switch, or outlet; try to determine which circuit in the power distribution box is energizing that item and turn the circuit off. Do not turn on electrical appliances or fixtures that have been exposed to water or while you are standing on wet surfaces. Repair work on electrical wiring must be performed by qualified personnel only. This is where SERVPRO of East Sacramento/West Arden-Arcade can help! 

We are trained water restoration specialists that can help you remove excess moisture and remove water vapor by dehumidifying the air to prevent further water damage or even mold damage. Call us to inspect your human and return it to its pre loss condition at 916-285-7257!

What Happens When You Call SERVPRO of East Sacramento/West Arden-Arcade For A Biohazard?

12/3/2020 (Permalink)

male in yellow personal protective equipment suit with booties and mask Blood biohazard cleanup in Elmhurst. We always wear personal protective equipment when dealing with biohazards.

A biohazard job lead can come to SERVPRO of East Sacramento/West Arden-Arcade in many ways! It can be through yourself, a property manager, an insurance representative, or our SERVPRO corporate headquarters. Regardless of how we receive the lead, we will need to gather specific information from you prior to dispatch. What is considered a biohazard? A biohazard can range from trauma, bloodborne pathogens, sewage backups, chemical spills, or hoarding, to name a few. Due to the sensitivity of this type of work, we realize it may be difficult to ask for specific information. We respect you and your current situation and believe what is best is allowing you to explain the circumstances in your own words. At minimum, the following information we gather is to help ensure a proper and appropriate response to your situation.

  • Name of the caller, name of the customer, or contact information of the property owner, if they are different
  • Address of the loss
  • Type of structure
  • Urgency, scheduled or emergency services required
  • Cause of loss and type of loss i.e. injury, death, decomposition
  • Affected areas
  • If or when the scene will be released by authorities for us to perform our work

SERVPRO of East Sacramento/West Arden-Arcade understands the sensitive nature of the information and situation. We are here for you to help you through these difficult times. For more information about biohazards, visit our website https://www.SERVPROeastsacramentowestardenarcade.com/ or call us if you need a biohazard cleanup service at 916-285-7257.

Water Damage in Carmichael

12/3/2020 (Permalink)

oval sink on countertop. sink damage near me. water damage in carmichael. We can mitigate water damage anytime, anywhere. We will make sure it is dry and restored to its preloss state.

Here at SERVPRO of East Sacramento/West Arden-Arcade, we provide various residential services. We understand that your most valuable asset is your home. You have invested your time, energy and hard earned resources to maintain your home; however, you notice there is water damage nearby the bathroom sink. The pipe underneath the sink has burst, flooding the bathroom tile floor and its surrounding areas. 

What is the most common cause of water damage?

  • Busted or leaking pipes
  • Faulty plumbing
  • Buildup in areas prone to collecting water (crawl space, attic, basements, etc)
  • Defective household appliances
  • Malfunctioning HVAC systems
  • Natural disasters or other weather-related events

As a professional water restoration company, we properly mitigate, dry, and restore water damaged structure and its contents. Call us today for an inspection for water damage, 916-285-7257!

How to Make an Emergency Preparedness Kit

9/4/2020 (Permalink)

It is always important to be prepared for the worst!

 

Between hurricanes and earthquakes and fires, the amount of natural disasters that have been occurring left and right has been dizzying. While our team here at SERVPRO of East Sacramento/West Arden Arcade offers free services for businesses to create an Emergency Preparedness Profile, we wanted to highlight important basic items you might need if you and your family happened to be caught in a natural disaster. 

You never know when disaster might strike—Don’t let it catch you off guard.

With help from Ready.gov, we were able to compile a list of important things that even can save your life in the event of an emergency. Be sure to remember specific things that your family might need, like medications, epi-pens, and even pet food!

Assembling Your Kit

When you assembler your kit, make sure to store items in airtight plastic bags and keeping everything in plastic bins. This makes them easy to carry, and easily accessible.

A basic emergency supply kit could include the following recommended items:

  • Water - one gallon of water per person per day for at least three days, for drinking and sanitation
  • Food - at least a three-day supply of non-perishable food
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
  • Flashlight
  • First aid kit
  • Extra batteries
  • Whistle to signal for help
  • Dust mask to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place
  • Moist towelettes, garbage bags and plastic ties for personal sanitation
  • Wrench or pliers to turn off utilities
  • Manual can opener for food
  • Local maps
  • Cell phone with chargers and a backup battery

Additional Emergency Supplies

Consider adding the following items to your emergency supply kit based on your individual needs: 

  • Prescription medications
  • Non-prescription medications such as pain relievers, anti-diarrhea medication, antacids or laxatives
  • Glasses and contact lense solution
  • Infant formula, bottles, diapers, wipes, diaper rash cream
  • Pet food and extra water for your pet
  • Cash or traveler's checks
  • Important family documents such as copies of insurance policies, identification and bank account records saved electronically or in a waterproof, portable container
  • Sleeping bag or warm blanket for each person
  • Complete change of clothing appropriate for your climate and sturdy shoes
  • Household chlorine bleach and medicine dropper to disinfect water
  • Fire extinguisher
  • Matches in a waterproof container
  • Feminine supplies and personal hygiene items
  • Mess kits, paper cups, plates, paper towels and plastic utensils
  • Paper and pencil
  • Books, games, puzzles or other activities for children

Maintaining Your Kit

After assembling your kit remember to maintain it so it’s ready when needed:

  • Keep canned food in a cool, dry place
  • Store boxed food in tightly closed plastic or metal containers
  • Replace expired items as needed
  • Re-think your needs every year and update your kit as your family’s needs change.

Kit Storage Locations

Since you do not know where you will be when an emergency occurs, prepare supplies for home, work and vehicles.

If you find yourself the victim of disaster, give us a call at 916-285-7257.

Our team here at SERVPRO of East Sacramento/West Arden-Arcade is committed to serve you and your family to make it as easy as possible to recover after disaster strikes.

 

Elk Grove Fire Cleanup

9/4/2020 (Permalink)

Fire damage can cause absolute devastation, so we are there to help you when you need it most.

Fires. One of nature's most destructive processes. Fires are useful, they allow us to do things like cook food and drive cars when controlled. But if they are left for one second in an uncontrolled environment, fires cause immense devastation. So much devastation that there is a whole industry that revolves around the reparations from damage caused by fires. 

What do you see in a fire damage

  • Dry smoke residue is caused by high heat, fast burning fires fueled by wood and paper. This is what you usually think of when you imagine ash and soot--powdery and dry. The fine powder is often simpler to clean since it is easy to wipe off. However, it can fall into cracks and porous surfaces, and while the soot may be hidden from view, the smell will remain.
  • Wet smoke residue is caused by low-heat, slow-burning fires from burning plastic or rubber. This black smoke leaves behind an often thick and sticky residue with a strong odor. Wet smoke residue smears easily, which often makes cleanup more difficult. 
  • Protein residue is left behind after the evaporation of organic material, usually food. The residue is almost invisible. However, it discolors varnishes, paints, and finishes. It also gives off a strong, offensive odor.
  • Water damage can be caused by any relief efforts to put out the fires. The water can be introduced through firefighting or smoke detecting water sprinklers. It is so important to dry out the structure as well, because if it is left unattended mold will grow

It is so important to remediate as soon as possible in order to prevent secondary damage, whether that be mold damage or ash that set into the structure. 

Let SERVPRO of East Sacramento/West Arden Arcade help you out. We have trained technicians that are available 24/7 for your restoration needs. Give us a call at 916-285-7257 for a free estimate today.

 

Cupping and Crowning in Hardwood

9/4/2020 (Permalink)

This floor is cupping due to a recent water damage.

 

Wood naturally contains moisture, although the porous nature of wood will cause it to absorb more moisture when it encounters water. The nature of wood causes it to expand when it absorbs this excess moisture, and sometimes the wood can warp. These expanded boards may push against each other and buckle where the boards meet and may become permanent after the wood dries. Floors must be replaced if proper drying and refinishing cannot remove the damage.

Cupping and Crowning

Cupping occurs when water is absorbed from the sides and bottom of the wood. This normally happens when water pools underneath the wood during a water loss. The edges will slightly raise or “cup.” Cupping can often be sanded out.

Crowning occurs when the top of the wood holds more moisture than the sides and the bottom of the wood. This makes the wood arch or create a bowed shape in the middle. Most of the time you cannot sand out crowned flooring.

What to do?

Water on hardwood floors should be extracted immediately to prevent further damage. Wet carpets and pads over hardwood floors should be removed. Finished wood flooring may sometimes return to its original shape and be restored. It is important to utilize proper drying techniques with air movers and dehumidifiers to give the best conditions for restoration.

If your hardwood floors have been affected by water damage, give the pros a call at 916-285-7257! We would be happy to check it out for you. 

Note: Only hardwood floors affected by clean water should be restored. If your hardwood floor was affected by contaminated water, it should be removed by a professional. For more information on what to do when your home is damaged by contaminated water, click here.

 

COVID-19 Cleaning Sacramento

7/3/2020 (Permalink)

When you choose SERVPRO, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard.

 

Being open for business is just the beginning of our new journey forward. Employees may be hesitant to return to work and customers may wonder whether the businesses they patronize are safe. The COVID-19 pandemic has changed what it means to be clean. Are you ready to communicate to your customers and employees that you’ve chosen a higher standard of clean for all Americans? Are you ready to be Certified: SERVPRO Cleaned?

Certified: SERVPRO Cleaned is a defensive cleaning program that SERVPRO offers to commercial locations to address the current COVID-19 global pandemic. This is a level of clean that goes far beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning. When you choose Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard. As the #1 choice in cleanup and restoration, we stand on over 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.

Beyond fire & water, SERVPRO of East Sacramento/West Arden-Arcade professionals are trained and experienced in biohazard decontamination and chemical spills always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

From formulating and creating our cleaning products, like SERVPROXIDE, at our headquarters in Tennessee, to taking the utmost care while disinfecting, we will help ensure you and your business are set up to inspire consumer confidence as the economy begins to reopen.

 When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. Expertise born out of cleaning up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects the unique experiences and capabilities of America’s #1 clean-up and restoration brand. 

Sacramento Water Damage Restorers

6/26/2020 (Permalink)

This equipment is set up in an optimal position to increase drying.

 

Our team at SERVPRO of East Sacramento / West Arden Arcade understands how pivotal the proper equipment is to lessening the cost of a water damage. While speed is important to reducing the resulting damage, technology and equipment are essential to dry the structure. SERVPRO of East Sacramento / West Arden Arcade technicians are prepared to answer your call quickly and use their state-of-the-art-equipment to help dry a structure and personal property efficiently.

Using psychrometry, the study of the air and it’s properties, SERVPRO has developed professional equipment that measures and utilizes the properties of temperature, humidity, vapor pressure, and dew point to evaluate the air conditions in the structure. SERVPRO of East Sacramento / West Arden Arcade professionals are taught to use these numbers to create a proper atmosphere for effective drying. Restoration professionals are taught to manipulate temperature and humidity levels to produce prime drying conditions without causing secondary damage through improper drying processes.

Detection Equipment

When SERVPRO of East Sacramento / West Arden Arcade professionals are first at your property, they will perform a scope, which involves locating the areas of the structure affected by water damage and defining the extent to which the structure and contents have absorbed moisture. Our technicians use moisture detection devices that are also used to verify an environment has been dried thoroughly.

  • Moisture meters are instruments that is used to detect the moisture content in materials. Our moisture meters test moisture readings that enable our technicians to monitor the drying process.
  • Moisture Sensors are instruments designed to detect moisture in carpets, baseboards, and walls.
  • Thermo-hygrometers are used to measure temperature and relative humidity. SERVPRO of East Sacramento / West Arden Arcade professionals use this tool to create a psychrometric chart to calculate specific humidity, dew point, and vapor pressure.

Drying Equipment

When drying a structure, many tools are used to remove water from materials and provide mitigation services. Our SERVPRO of East Sacramento / West Arden Arcade technicians are taught through the Institute of Inspection Cleaning and Restoration Certification (IICRC), the standard setting non-profit organization that provides training for restoration technicians, to use psychometrics to dry a structure in the best way.

  • Extractors are used to remove water from floors after a water damage. Extractors can be truck mounted or portable, weighted or handheld. The best way to respond quickly to a water damage is through extraction.
  • Air Movers are used in water damage restoration to enhance evaporation at the surface level to reduce drying time. When the airflow to the surface increases, the moisture in the air increases. The moisture is then eliminated from the air using dehumidifiers.
  • Dehumidifiers are used to lower the relative humidity to increase the rate of evaporation. Dehumidifiers pull in the moist, humid air and discharging dry, warm air. This dry air acts like a sponge, absorbing moisture from wet materials. The two types of dehumidifiers are:
    • Refrigerant – work similarly to air conditioners
    • Desiccant – use chemicals to absorb moisture through the air

SERVPRO of East Sacramento / West Arden Arcade uses quality equipment to help dry your structure every time. Call us at 916-285-7257 for a no-cost assessment of your property.

 

SERVPRO in the News! COVID-19 Cleaning

5/22/2020 (Permalink)

SERVPRO disinfecting services to slow the spread of COVID-19

SERVPRO is known for helping with restoration for things like floods and fires. It has another service to help businesses minimize their risk for COVID-19. It is usually called in response to disasters, now people are calling to prevent them with its disinfecting services.

Following a positive test for COVID-19, the experts will go in with gloves, respirators and tyvek suits and deep clean the entire building. 

"We've got the experience, the technique, the products, everything that we can use to combat this problem," David Miller, owner of SERVPRO of South West Lubbock said.

Water damage and fires are still occurring, so we have to respond to that, just taking safety measures as we go out, asking questions, if there's any issues in the home or business, but things are still happening out there," Miller said.

The C.D.C. and SERVPRO encourage you to clean and disinfect counters, tabletops, doorknobs, light switches, phones, tablets, and fixtures.

  

Water Damage FAQ

5/15/2020 (Permalink)

 

When a water damage occurs in your place of business, you may feel confusion and frustration. There seems like there is so much to do, and there are so many questions you might have! Here at SERVPRO of East Sacramento / West Arden-Arcade, we have heard it all. In this blog post, we hope to outline a couple questions you might have as a business owner or homeowner that has experienced water damage.

Q: What happens when my business takes on water damage?

A: When water contacts drywall, it sags and disintegrates. Then you’ll see paint bubbles and peeling as the water wicks up the drywall. After that, water saturates the insulation behind the drywall.

If water dwells in your property for any length of time, wood structures begins to swell. The glue holding your particle board kitchen and bathroom cabinets dissolves, causing them to crumble. The longer the water dwells in your property, the more likely it is that the hardwood floors will buckle and warp. Wood exposed to long-term water damage rots.

Water-soaked carpets “delaminate.” Delamination is the term for carpet that pulls away from its backing. Once this happens, the carpet is permanently ruined.

Water damage can short-out electrical systems. This can cause fire and shock hazards and damage to electronic equipment.

To see some photos of water damage to homes and businesses, click here!

Q: Why is water damage dangerous?

A: There are multiple types of water damage, that differ in intensity based on the amount of contaminants. Floodwater that comes from outside and from sewage backups contains dangerous contaminants like viruses and bacteria.

If water is left standing or saturated in a structure for 24-48 hours, structural damage and mold growth can ensue. Even water leaks that infiltrate your home slowly can cause damage to the building and lead to mold growth. Mold left unchecked will spread quickly through the home.

Q: How much does it take to restore my home or business?

A: It all depends on the size and scope of the loss. Completely drying a structure depends on the type of water damage, how bad it was, how long the water dwelled, and the type of building materials involved. In most cases, our goal to dry out water damage to a home or business is around 2 to 3 days. However, properties exposed to water damage for a long time will take longer to dry!

Q: Do I have to close my place of business during reconstruction and demolition?

A: If the property damage doesn’t require a lot of reconstruction, you can stay in your home or office.

However, the equipment we use during the drying process can be noisy. It also creates a lot of air movement which may be considered as unlivable or unworkable conditions.

If the bathrooms in your office, or the kitchen in your home are a part of the damaged area, check with your insurance company for reimbursement of alternate living expenses or business continuity expenses until the restoration job is complete.

Q: Should I ever turn off the equipment?

A: No! If it is off, it isn’t working! The specialized equipment works through duration of time, and our it is made to run continuously without overheating or causing safety problems. Remember, we position the equipment in a particular way to promote the drying process. Please don’t move it.

Since we know the noise might be problematic, we often suggest you call your insurance agent to see if your policy covers alternate living expenses or business continuity expenses.

Q: Can water damage be prevented?

A: When a water damage is an act of nature—there is not a lot you can do. Flooding happens, disasters happen, but not as often as it seems. While flooding is a frequent cause of water damage, most water damage is due to indoor plumbing failure. To prevent water damage, the key is regular maintenance and inspections of the following:

  • Check your appliances (e.g., dishwasher, clothes washer, and water heater) to assure they are all in good working order. Check all water connections and hoses. Remember to do this even if you have the metal braided supply hoses.
  • Check under your sinks for signs of corrosion and make sure connections are tight.
  • Check the toilets in each bathroom for any signs of leaking.
  • Monitor your water bills. A sudden, unexplained increase in water use can be caused by a leak.
  • Finally, make sure everyone knows how and where to shut off the water to the property. If you ever are out of business for a significant amount of time—shut off the water. Some of the worst damages we have seen are when residents are out of town.

There’s never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

Water Damage or Flooding? Call Us Today (916) 285-7257

  

We have not stopped responding to fire and water damage!

5/6/2020 (Permalink)

SERVPRO is being called on by numerous business and community leaders to perform the necessary bio-remediation services to clean, disinfect, and sanit

 

 I hope that you, your family, staff, and friends are all safe through this unprecedented pandemic. I know that the coronavirus and COVID-19 has impacted all of us in some form and has affected the ways that we operate our businesses. We are keeping you and all our first responders in our thoughts and prayers as we continue to watch these events unfold. SERVPRO is being called on by numerous business and community leaders to perform the necessary bio-remediation services to clean, disinfect, and sanitize their properties.  All of our cleanup procedures are in accordance with the CDC, EPA and local authorities. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims.    To protect our customers and our employees, our technicians are required to wear PPE (Personal Protective Equipment) when entering a customer’s home to provide services. This protocol is relevant for services on ALL types of losses: water, fire, smoke, contents, cleanup, etc. PPE may include the following:

  • Respiratory protection / Masks
  • Gloves
  • Goggles
  • Full Tyvek suits as needed

As an additional safety precaution, all equipment used is cleaned and decontaminated after EVERY job to help assure the equipment coming into your customer’s home is contaminant-free. We are here and ready to aid you in your time of need, providing these services so your facility can be cleaned and ready for business to resume. We are in this with you. I’m here for you, so feel free to email, or call us for more information. We are open 24 hours a day. Please continue to stay safe and maintain social distance as we all do our part to combat this and lessen the spread of this horrible virus. You are all in our prayers.  

 

Sacramento Mold Removal

5/1/2020 (Permalink)

The best thing to do to avoid mold growth from roof leaks is to check the attic regularly for leaks and keep an eye on the ceiling below the attic.

 

It is important to know how mold occurs in a residence to avoid mold growth in your own home. Mold growth occurs indoors when mold spores are in the presence of a moisture

Water damage is caused by a multitude of reasons including appliance leakstoilet overflowfloodingincorrectly installed windows, and broken water heater lines, just to name a few. And since mold spores are always present, if you don't remediate your water damage, mold growth will occur within 72 hours in the presence of moisture.

What Should I Know Before I Call a Professional?

You probably don't need to get mold testing! If you can see mold, you most likely don't need to spend money on testing, and it just needs to be removed. If mold is seen or smelled, there are potential health effects; therefore, no matter what type of mold is present, you should arrange for its removal.

Your homeowners insurance most likely will not cover damage. According to Insurance.com, policies usually don't cover mold resulting from a preventable water leak, flooding, or high humidity. This is because home insurance companies typically don't pay for maintenance issues they think a homeowner should have proactively taken care of.

The expense of mold removal can be costly--in some cases it can be over $1000. Although some mold professionals out there have exaggerated the work that needs to be done to drive up the price. If your quote seems unusually high, we recommend getting several quotes to compare. (However, if you get a quote that’s shockingly low, that’s also a big red flag.  Companies that don’t do things properly are the only ones that can charge shockingly low prices.)

Call SERVPRO of East Sacramento/West Arden-Arcade if you have a mold clean up job, big or small! 916-285-7257

 

Sacramento Emergency Preparedness

4/20/2020 (Permalink)

Are you ready for whatever happens?

 

50% of businesses that experience a disaster, such as a fire or a flood, never reopen! An overwhelming majority of businesses that do survive, have a preparedness plan in place.

Are you ready for whatever happens?

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPROEmergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company.

The Emergency Ready Profile (ERP) is available on paper and on our app. When you have the app, SERVPRO Ready Plan, downloaded, you can access your ready plan data on your phone easily during an emergency.  

Click here to download the free app!

By working with SERVPRO of East Sacramento/West Arden-Arcade to develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster.  SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order.

Call SERVPRO of East Sacramento/West Arden Arcade at 916-285-7257 today for a No Cost Assessment of your facility!

 

We are Cleaning Experts

3/20/2020 (Permalink)

This is a photo of the coronavirus.

 

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Sacramento/West Arden-Arcade - 916-285-7257

 

Flooded Retail Store in Arden Arcade

1/10/2020 (Permalink)

In this photo, owner Harold extracts water from a shoe store in the local mall.

 

A broken water pipe flooded this retail shoe store in a popular shopping mall. SERVPRO of East Sacramento/West Arden-Arcade got the phone call around 4:00AM on Saturday morning! When we say 24-hours a day we mean it! We were on site within one hour and started extracting water - lots of water. There was a lot of clean up to do. This store was able to open for business the same day!

If your commercial business is flooded we understand that getting you back up and running as soon as possible is crucial. Any down time can be hard to recover from especially for a retail business. We have tons of experience dealing with every type of commercial business and we focus on keeping you operational. 

If you experience a water or fire damage in your commercial business, give us a call at 916-285-7257, 24-hours a day. 

 

Business Flood Cleanup in Sacramento

1/10/2020 (Permalink)

This is a photo of damage to a retail store, taken at 4am on the day of the loss. We are committed to handling our customer's emergency needs 24/7.

 

In the event of a commercial loss, it is important to know in advance who you can trust to mitigate your damage in a timely and effective manner. Here are 7 reasons you should choose SERVPRO of East Sacramento/West Arden-Arcade for your commercial property's cleanup and restoration:  

  1. 24 Hour Emergency Response. In any type of loss, whether it be due to fire, water, mold, or biohazard, timely mitigation is vital to controlling damage and recovery costs. You can count on SERVPRO’s nationwide coverage and full line of restoration services to help your company make a speedy recovery.
  2. Communication. SERVPRO of East Sacramento/West Arden Arcade will keep you informed from start to finish. You’ll know what’s happening every step of the way. From the first notice of loss until the job is complete, we are dedicated to effectively communicating with property owners and managers. Jobs are documented extensively as well to ensure timely mitigation and communication with our customers.
  3. Reduce Recovery Time. When damage occurs in a business, it affects everyone from the owner, the managers, the employees, the tenants, and even the customers. Our team at SERVPRO of East Sacramento/West Arden Arcade understands the importance of mitigating damage to the structure and contents in a timely manner to help reduce recovery time and lessen business interruption.
  4. Lower Recovery Costs. As an independent franchise ourselves, SERVPRO of East Sacramento/West Arden Arcade understands the importance of frugality. This is why we teach our technicians to employ similar concepts when working with our customers. The following are ways that the SERVPRO System can help your business save money during mitigation:
    • Emergency mitigation services help minimize your secondary damages.
    • Proper restoration versus replacement of contents is less expensive.
    • Faster recovery lessens loss.
    • We use preapproved pricing and procedures.
    • Comprehensive clean up and restoration services help prevent further problems and potential liability risks.
  5. Emergency Response Profile. The SERVPRO Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. SERVPRO of East Sacramento/West Arden Arcade can help you plan for recovery before disaster even strikes.
  6. Full Line of Services. SERVPRO of East Sacramento/West Arden Arcade professionals are trained extensively to utilize the right equipment and supplies to handle all of your clean up needs. The following are just some of the services that SERVPRO of East Sacramento/West Arden Arcade offers: fire, smoke, and soot cleanup and restoration; water removal and dehumidification; crime scene, biohazard, and vandalism cleanup; mold mitigation and remediation; contents claim inventor service; air duct and HVAC cleaning; carpet and hard floor cleaning and care; stain removal and stain resistance applications; odor identification and deodorization; upholstery and drapes cleaning; etc.
  7. National Leader in Storm Response. In the event of a major catastrophe, SERVPRO of East Sacramento/West Arden arcade has a nationwide network of over 1,600 franchises nationwide capable of responding to large losses and committed to providing the highest level of emergency cleanup and restoration services. What this means to you, the commercial property owner or manager, is that should a fire, water, or mold damage occur in one of your local facilities, or a facility across the country, a SERVPRO Professional will provide quality service 24 hours a day, 365 days a year.

If you own or manage a business and would like a no cost assessment of your property, give us a call at 916-285-7257. We are always here to help.

 

Business Cleanup in Elk Grove

1/10/2020 (Permalink)

Setting up drying equipment in a flooded building.

 

Here at SERVPRO of East Sacramento/West Arden-Arcade, we offer a number of commercial restoration services. We thought it would be nice to cover those briefly:

You can have fire or water damage in any kind of structure. We understand the complexities what go along with different buildings. Every different commercial structure brings a different challenge. 

SERVPRO of East Sacramento / West Arden-Arcade is ready to respond immediately and work quickly to clean or restore your business. We understand that your property’s appearance is important and that every hour spent restoring is an hour of lost productivity. When you need a restoration or cleaning professional, SERVPRO of East Sacramento / West Arden-Arcade has the training and expertise to help make it “Like it never even happened.”

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

If your commercial building needs assistance, please give us a call at 916-285-7257.

 

Flooded Office Building Restoration in Sacramento

1/10/2020 (Permalink)

This Sacramento office building was flooded by a pipe burst underneath the floor.

 

Water damage can happen anywhere. In the photo attached to this article, you can see flooding to an office building in Sacramento County. In this instance, a pipe burst underneath the floor causing water to pool above. 

What do I do in a situation like this? 

  1. Shut off the water! It is so important to remove the source whenever there is damage to a structure to prevent further deterioration. 
  2. Turn off any electrical systems that may be affected to prevent electric shock. Safety is always the utmost importance for you and your employees. 
  3. Call SERVPRO of East Sacramento/West Arden Arcade! We are able to restore your building to preloss condition properly and safely. We have trained technicians that are able to work 24/7 with specialized equipment like weighted extractorsair movers and dehumidifiers. We are always here to help. Give us a call today at 916-285-7257!

To see this office building after SERVPRO of East Sacramento/West Arden Arcade restored it, click here!

 

Fire Damage in Mobile Home, Rancho Cordova

1/10/2020 (Permalink)

This mobile home experienced a fire damage and called us to clean it up. Our technicians are trained to clean any type of fire loss.

 

This motor home had an electric fire that caused a lot of smoke damage on the inside. We cleaned this damage up just as we would any other fire damaged home.

Our skilled technicians here at SERVPRO of East Sacramento/West Arden Arcade cleaned the soot off of the walls and floors. They then did a contents clean of all the items in the home to remove the soot and odors. Using equipment with HEPA filters also helps deodorize the mobile home of any smoke smells. 

Are you experiencing water or fire damage in your mobile home? 

Call SERVPRO of East Sacramento/West Arden Arcade at 916-285-7257 and our technicians would be more than happy to come over and check it out for you. SERVPRO is the leading restoration company in Sacramento and the surrounding areas. We can make it "Like it never even happened."

 

Rainstorm Damage to Roof in East Sacramento

1/10/2020 (Permalink)

In this photo, water damage became so heavy in the ceiling that it collapsed.

 

If you've been outside lately, you will notice that it is that time of year again...The rainy season! And along with rain comes roof leaks.

Roof leaks can cause all sorts of damage to homes. They can be small, or they can cause large floods. 

However they come, if your home suffers water damage from a roof leak, SERVPRO of East Sacramento/West Arden-Arcade can restore it. This particular home in Sacramento in the Pocket Neighborhood had the rain water come through the roof leak enough to collapse the drywall on the ceiling. We arrived to clean up the mess and got the homeowner back to normal!

Many times you don't realize your roof is leaking until something like this happens. Slow leaks can build up over time and become large leaks that become noticeable. It is important to have a professional who can assess the damage and look for signs of secondary damage such as Mold from prolonged leaks over a period of time. 

If you suffer water damage from a roof leak give us a call today, we are ready to help. 916-285-7257. 

 

Water Damage Restoration in Northern California

1/10/2020 (Permalink)

This water loss in Elk Grove shows the damage and mold that was growing under laminate flooring from a water loss.

 

Floating floors, usually referred to as Laminate Flooring are great looking, low cost flooring solutions. However, it is very important if you have a water loss that you have a professional inspect these floors for moisture with professional equipment.

Floating floors have a foam or plastic under-layment. When water hits these floors they almost always will get under the floorboards, and get trapped in-between the flooring and the under-layment. There it can sit for a long time and slowly get worse and worse without you even knowing about it.

To the normal eye it will appear as if the floor is completely normal and dry, but only professional moisture meters can truly tell you if there is hidden moisture that needs to be taken care of. If the issue is not addressed, Mold can literally begin to grow right under your feet. 

If your laminate floors have been affected by water damage, give the pros a call at 916-285-7257! We would be happy to check it out for you. 

 

Water Damage Certified Technicians

1/10/2020 (Permalink)

We believe in the idea of constant training to keep our technicians always prepared for whatever comes their way.

 

When you have water damage how do you make sure the company you call knows what they are doing? We all know a lot of people who went to the University of YouTube, and that's not who you want when water damage happens to your home or business.  

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Highly Trained Restoration Specialists

Our company is IICRC certified and highly trained to handle all water damage scenarios. Here are some of the certifications:

  • Water Damage Restoration Technician (WRT)

This three-day course covers the concepts of water damage and its effects in residential and commercial settings. Technicians learn techniques and procedures to deal with water losses, sewer backflows, and contamination such as mold.

  • Applied Structural Drying Technician (ASD)

An advanced course for WRT certified technicians. Technicians learn to dry water-damaged structures efficiently and effectively using monitoring devices, extraction systems, and drying equipment. This three-day course includes comprehensive classroom and hands-on training to develop technical and practical drying expertise.

  • Applied Microbial Remediation Technician (AMRT)

This four-day course covers mold and sewage remediation techniques and how to perform these procedures in the field while protecting the health and safety of workers and occupants on your property.

 

Contaminated Water Cleanup

1/10/2020 (Permalink)

This home was completely damaged by contaminated water intrusion from flooding.

 

What is contaminated water? Contaminated water is water that is grossly unsanitary and could cause health effects. Sources include sewer backup, flooding from rivers or streams, toilet overflow with feces, and stagnant liquid that has begun to support bacterial growth.

What to do when your home is affected by contaminated water:

  • Avoid all contact with sewage and items contaminated by sewage
  • Wash your hands thoroughly after contact with contaminated items.

What to NOT do when your home is affected by contaminated water:

  • Spread contaminated water by walking unnecessarily on damaged or wet areas
  • Turn on the HVAC system if there is a possibility of spreading contaminated air
  • Use household fans to dry the structure and spread contaminants
  • Use the products for personal hygiene and cleanliness if exposed to contaminated areas

Contaminated Water is NO JOKE

Let the pros clean it up for you. We have specialized protective gear so we can clean up your home safely and properly to restore your home to a preloss condition. Give SERVPRO of East Sacramento/West Arden-Arcade a call at 916-285-7257.

Note: If you or your family has been exposed to harmful waste, OSHA recommends a post-exposure medical evaluation. Consult your local health department or physician. 

 

Sacramento Storm Remediation

1/10/2020 (Permalink)

With this particular job, widespread house flooding caused the need for wet insulation to be bagged and sent for removal.

 

SERVPRO of East Sacramento/West Arden-Arcade specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

We Have a Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit, we have more resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 1,500 Franchises across the country and Disaster Recovery Teams that are strategically located throughout the United States.

Does your home have water or flood damage? Give us a call at 916-285-7257!

 

Smoke Damage Restoration

1/10/2020 (Permalink)

We cleaned every item and book you see in this photo, one by one!

 

Contents Restoration

SERVPRO of East Sacramento / West Arden-Arcade specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items we can restore to pre-fire condition. We use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
     

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning due to fire damage, SERVPRO of East Sacramento / West Arden-Arcade can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

If You Have Questions or Need Help, Call Us Today – (916) 285-7257

  

Fire and Smoke Damage Restoration, Elk Grove

1/10/2020 (Permalink)

This is a photo of a fire loss in Elk Grove. Notice the extensive amounts of soot on the walls.

 

In a home that has fire and smoke damage, recovery may seem like an insurmountable task. The damage could be extensive, affecting every part of your home. It is important to take these steps when faced with a fire loss to prevent secondary damage. Normal cleaning procedures can increase damage and cause the smoke smell and soot to set into your items. Let SERVPRO of East Sacramento/West Arden-Arcade take care of you. Our technicians are IICRC Certified in dealing with fire damages to help restore your home to its preloss condition. 

What to do if your home has fire and smoke damage:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil our home.
  • Place dry towels or old linens on rugs, upholstery, and high traffic areas.
  • If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odors.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.
  • Wash both sides of leaves on house plants.
  • Change HVAC filter, but leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of HVAC system.

What NOT to do if your home has fire and smoke damage:

  • Attempt to wash walls or painted surfaces without first contacting a professional.
  • Attempt to shampoo carpet or upholstered furniture without first contacting a professional.
  • Attempt to clean any electrical appliances that may have been close to fire, heat, or water without first consulting an authorized repair service.
  • Consume any food or beverages that may have been stored close to fire, heat, or water, as they may have been contaminated.
  • Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Send garments to the dry cleaner. Improper cleaning may set in smoke odor.

If you have been affected by fire damage, let the pros take care of it for you. Give SERVPRO of East Sacramento/West Arden-Arcade a call at 916-285-7257 to get an estimate today. We are always here to help.

 

More than Just Restoration

1/10/2020 (Permalink)

This is damage from a car barreling into the master bedroom closet! We were called in to clean up the damage and board up the side.

 

Life happens. Kids spill drinks, pets have accidents and homes get dirty. SERVPRO of East Sacramento / West Arden-Arcade have the expertise to provide a deeper clean than your basic house cleaning service. Our residential cleaning services will ease the burden of the constant maintenance cleaning of your home, but will also create a safe, clean and comfortable living environment for you and your family.

You know SERVPRO of East Sacramento / West Arden-Arcade as a leader in Fire and Water Cleanup and Restoration, but our professional residential cleaning services can also make a dirty carpet "Like it never even happened."

Carpet & Upholstery Cleaning

The SERVPRO carpet and upholstery cleaning service will not only get out the dirt you see, but will also remove the unwanted dust you don’t. A professionally cleaned carpet and furniture may make all the difference in brightening up a room and freshening up your home.

Air Duct Cleaning

We all have tasks around the house that don’t make it to the top of our priority list. Properly maintaining your home’s air ducts should not be one of them. Regular duct cleaning can increase your home’s heating and cooling efficiency and improve the quality of the air you and your family breathe.

Odor Removal

Your basic cleaning service is not going to have the expertise to effectively deodorize your home. Take advantage of SERVPRO of East Sacramento / West Arden-Arcade’s residential cleaning services to remove unwanted odors.

Sewage and Biohazard Clean Up

Our experts are ready to assist in the clean up of sewage and other biohazard materials and provide deep cleaning services for your home. Find out more about our franchise professionals.

If your home or business needs professional cleaning, give SERVPRO of East Sacramento / West Arden-Arcade a call at 916-285-7257.

 

Contents Restoration, Sacramento

1/10/2020 (Permalink)

This is a photo of a room that we eventually had to pack out. All of the contents of this room were removed, taken to the facility, and cleaned.

 

Water, fire, and mold damage affect not only the structure of your house but also your belongings. Our team here at SERVPRO of East Sacramento / West Arden-Arcade understands that your home is more than a structure; it is your family’s furniture, clothing, keepsakes, and other belongings that transform a house into a home.

Contents Restoration

SERVPRO of East Sacramento / West Arden-Arcade specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water and mold damage. We utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.
     

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of East Sacramento / West Arden-Arcade can conduct an organized, efficient move-out of the affected area. We can use a moveable storage container in front of your home or stored on our facility. A move-out will provide several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When the restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water and mold, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO of East Sacramento / West Arden-Arcade can save a great deal and help minimize additional damage.

Depending on the type of documents and the level of water and mold damage, we have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Contents Claim Inventory Service

When an emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service, which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  • Preloss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims
  • Peace of mind when you need it most

If your home or business needs professional remediation services, give SERVPRO of East Sacramento / West Arden-Arcade a call at 916-285-7257.

 

Rainstorm Business Cleanup

1/10/2020 (Permalink)

The above photo shows damage to paneling in office ceiling. We were quick to the scene to repair and remove the damaged materials.

 

Whenever it rains in Sacramento for more than 3 days, we know our phones are going to be ringing off the hooks. Rainstorms are one of the leading causes for home damages in California, and most homes haven't been reroofed since before the drought. There tends to be quite a few unknown roof damages that might've been overlooked during the summer months, allowing for water to seep through and get everywhere.

Roof leaks don't always look like a big hole in your ceiling though. Look for browning and bubbling in your ceiling--these are clear signs that there is water in your roof that needs removal fast. We have a disaster recovery team specifically designed for Storm Response ready to help you out. 

No job is too big for SERVPRO of East Sacramento/West Arden Arcade. Give us a call at 916-285-7257 today.

 

Clean Water Damage Cleanup in Roseville

1/10/2020 (Permalink)

This photo is of a clean water damage cleanup from a burst water pipe.

 

What is clean water damage? Clean water is water that has been treated and doesn't contain waste. The sources of clean water include defective appliances, burst or broken pipes, and overflowing sinks. Clean water is water that has not been used. 

What to do when your home is affected by clean water damage

  • Shut off water source if possible or contact someone who can stop the water source. 
  • Turn off circuit breakers for wet areas of the building, if the access to the power distribution panel is safe from electric shock. 
  • Remove as much excess water as possible by mopping or blotting. 
  • Wipe excess water from wood furniture after removing tabletop items. 
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting. 
  • Remove any valuables such as paintings, art objects, computers, and documents to a safe, dry space. 
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang furs and leather goods to dry separately at room temperature.

What to NOT do when your home is affected by clean water damage

  • Don't enter any rooms with standing water where you may experience electrical shock hazards.
  • Don't leave books, newspapers, or colored rugs on wet carpets or floors that may cause staining.
  • Don't use a household vacuum to clean up water. This may shock you or damage your vacuum.
  • Don't use TV or other appliances when on wet surfaces.
  • Don't turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

If you have a water emergency, feel free to give us a call at 916-285-7257. We work 24 hours a day, 7 days a week. We can make it "Like it never even happened."

 

Storm Cleanup: Emergency READY Profile

1/10/2020 (Permalink)

SERVPRO of East Sacramento / West Arden-Arcade is committed to reopening your doors after disaster strikes.

 

When large natural disasters hit an area, local restoration companies are often overwhelmed with the high demand that a large storm may leave in its wake. With our SERVPRO network with over 1,700 franchises that gives us access to personnel and resources to respond to any size restoration emergency. With the statistic of 50% of businesses that close during a disaster never reopening, our SERVPRO of East Sacramento / West Arden-Arcade team personally wants to make sure that you can reopen your doors as soon as possible.

In the event of a large natural disaster, the first ones to help on our lists are the businesses that have opened an Emergency Readiness Plan with us. Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPRO Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company.

By working with SERVPRO of East Sacramento/West Arden-Arcade to develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster.  SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order.

Call SERVPRO of East Sacramento/West Arden Arcade at 916-285-7257 today for a No Cost Assessment of your facility! Click here to download the free app!

 

Duct Cleaning Sacramento

10/11/2019 (Permalink)

Sick building syndrome can cause lower performance in your employees!

Have you ever heard of “sick building syndrome”? It’s a phenomenon in the workplace that that The National Institute of Health describes as a situation in which the occupants of a building experience acute health or comfort related effects that seem to be linked directly to the time spent in the building. Sick Building Syndrome is often attributed to poor indoor air quality, which is how inside air can affect a person's health, comfort, and ability to work.  

Some Factors that Can Affect Air Quality

  • Poor ventilation
  • Temperature control problems
  • Too high or too low humidity
  • Recent remodeling
  • Contaminants
    • Dust from renovation
    • Mold
    • Cleaning supplies/pesticides
    • Airborne chemicals

3 Lines of Defense Against Potential Exposure to Identified Hazards

  1. Eliminating the source: This would include removal, substitution, and enclosure of pollutant sources. This is considered the most effective method when applied in a practical manner. Listed below are a few ways you can eliminate the source of your poor air quality:
    • HVAC Cleaning
    • General dilution ventilation
    • Mold Remediation
    • Local exhaust
  2. Administrative Controls:
    • Limiting exposure to pollutant, by means of scheduling
    • Training employees about the sources and effects of pollutants under their control
    • Housekeeping
  3. Personal Protective Equipment (PPE):
    • If elimination/engineering and administrative controls prove to be infeasible or insufficient, PPE should then be used to control exposure to indoor pollutants by use of respirators, gloves, protective clothing, eyewear, and footwear where necessary.

How SERVPRO Can Help

Our team here at SERVPRO of East Sacramento/West Arden-Arcade are committed to safety before anything else. Let us cure your business of “Sick Building Syndrome,” so you can have a healthy, safe workplace for your employees. We offer HVAC cleaning and mold remediation to get your building in shape again!

If this sounds familiar, give us a call at 916-285-7257! We'd be happy to help!

  

California Wildfire Cleanup

10/11/2019 (Permalink)

Firefighters battle a wind-driven wildfire in Sylmar, California, October 11, 2019.

 

As we move into the wildfire season once again, SERVPRO of East Sacramento/West-Arden Arcade wanted to take a moment to reflect on the fires that are affecting the State of California. Currently, the Saddleridge Brush fire is burning in Southern California, and 100,000 people have been evacuated. And while power has just been restored to hundreds of thousands of residents across California, the threat of wildfires across the state is still weighing heavy in our minds.

If you have been affected by the fires, here are some tips on what to do before help arrives: 

  • Limit movement in home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork
  • Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
  • Change HVAC filter, but leave system off until a professional can check the system. 

What to NOT do when you have fire and smoke damage:

  • Attempt to wash any walls or painted surfaces.
  • Attempt to shampoo carpet or upholstered furniture.
  • Attempt to clean any electrical appliances that may have been close to ire, heat, or water.
  • Consume any food or beverages that may have been stored closed to fire, heat, or water. 
  • Turn on ceiling fixtures.
  • Send garments to the dry cleaner. Improper cleaning will set in the smoke odor. 

If you have fire damage, give us a call at 916-285-7257.

 

Apartment Building Cleanup

10/11/2019 (Permalink)

In this photo, you can see a heavily damaged apartment building hallway caused by a broken pipe.

 

In an apartment community residence will share walls from the sides and from above and below. When a water damage occurs, it can get out of hand quickly, since a water damage can affect multiple residences. You can never know when an emergency will occur, but it’s in your best interest as a property manager to always be prepared for anything. Taking these measures by the American Apartment Owners Association can help you prevent damage in the future.

  • Inspect the property regularly. It is important to ask about repair needs and to check out major systems on a regular basis. If the problem is caught early, then damage can be minimized or avoided.
    Water causes millions of dollars to the rental industry each year. Landlords in updated buildings are seeing damage due to the use of materials that aren’t holding up as expected. Most of the water damage is due to faulty plumbing, which can cause secondary damage like mold and other costly repairs, so it is important to inspect regularly.
  • By acting early when you receive a repair request, then it can help save you money and keep the property in good condition.
  • Pay attention to utility spikes. Whether you pay the utilities, or your tenant complains about a sudden increase, take it seriously. It is a warning sign that something may be spilling out. It can even signal a drug manufacturing operation which one of most costly repair jobs you will ever encounter.
  • Watch the weather. Storms cause significant property damage, and lately we’ve been seeing some monsters. Once the surge is over, check for roof damage, clogged gutters, and poor drainage that may leak into the foundation. The best time to repair old and damaged roofs is when it’s dry.
  • Encourage tenants to carry renters insurance. The main benefit: they won’t ask you to reimburse them for damage. The indirect benefit is making tenants aware of just how much they stand to lose if they are careless and cause damage to the property.

In addition to following these steps, making an emergency readiness plan today can help you tomorrow. The SERVPRO Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company.

Call SERVPRO of East Sacramento/West Arden Arcade at 916-285-7257 today for a No Cost Assessment of your facility!

 

Rainstorm Damage in Arden-Arcade

9/20/2019 (Permalink)

This photo shows how saturated with water this insulation in the attic of a Sacramento home is after a roof leak caused water damage.

 

When Dealing with Leaks, Take the Following Steps to Minimize Damage:

  • Clean up any puddles – standing water will soak in to wood and lead to permanent damage, warping and eventual rot.
  • Catch drips – yep, the old bucket under the drip. You want to capture any drips you see so that puddles don’t form
  • Find the source of the leak NOW!
  • Fix the leak ASAP

The important thing is to find what’s causing the leak. Most rain induced leaks start in the roof. You do NOT want to be climbing around the slippery wet roof during a rainstorm.

Here’s a quick check-list of what to look at when dealing with a roof leak:

  • Find where the leak is on the ceiling of the room below. That will lead you to a puddle or soaked insulation in the attic.
  • Look for water stains, drip marks, etc. on the rafters above the wet insulation.
  • Trace the water up the rafter. It should point right at the leak in the roof.
  • Check chimneys where they cut through the roof. Mark the area at the highest point where you see the leak start. This is invaluable for whomever has to fix the leak.

If you do narrow it down to a roof leak, you will need to contact a roofer to fix the leak, and SERVPRO of East Sacramento/West Arden Arcade can handle the water damage. 

If you have water damage in your home, give us a call at 916-285-7257 and a technician will come and check it out!

 

East Sacramento Mold and Water Damage Clean Up

9/13/2019 (Permalink)

When we place drying equipment, we specifically place them in optimal positions to enhance drying.

 

SERVPRO of East Sacramento/West Arden-Arcade is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 916-285-7257

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East Sacramento/West Arden-Arcade has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Sacramento/West Arden-Arcade

SERVPRO of East Sacramento/West Arden-Arcade specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Certifications

  • SRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • OCT - Odor Control Technician
  • WRT - Water Damage Restoration Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • IICRC Certified Firm
  • ASD - Applied Structural Drying Technician
  

Arden-Arcade Fire Cleanup

9/6/2019 (Permalink)

In this photo, you can see the charred remnants of the kitchen fire that took place, as well as the soot covered wall behind it.

 

This home was heavily affected by a fire that started from a kitchen fire. This photo shows the kitchen where the fire started. The entire house smelled like smoke, and there was a lot of soot in the house. 

SERVPRO of East Sacramento/West Arden Arcade was called in to clean up the aftermath! Our skilled technicians worked extra hard cleaning all of the surfaces and objects to make sure that this home would be back to normal soon. 

What to do when you have fire and smoke damage:

  • Limit movement in home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork
  • Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
  • Change HVAC filter, but leave system off until a professional can check the system. 

What to NOT do when you have fire and smoke damage:

  • Attempt to wash any walls or painted surfaces.
  • Attempt to shampoo carpet or upholstered furniture.
  • Attempt to clean any electrical appliances that may have been close to ire, heat, or water.
  • Consume any food or beverages that may have been stored closed to fire, heat, or water. 
  • Turn on ceiling fixtures.
  • Send garments to the dry cleaner. Improper cleaning will set in the smoke odor. 

If you have fire or smoke damage, SERVPRO of East Sacramento and West Arden/Arcade is here to help. Please give us a call, 24/7, at 916-285-7257.

 

Weather Damage in NorCal

8/30/2019 (Permalink)

In this photo, you can see how many technicians we had on site for the Camp Fire cleanup.

 

In the restoration industry, we consider "Storm Damage" to be when any natural disaster causes an extensive amount of damage across a region. This can be anything from flooding and rainstorms, to wildfires and hurricanes. Restoring storm- and flood-damaged properties is really the cornerstone of our business here in the Northern California region. Our trained professionals are well seasoned in storm restoration, specifically in the Tubb Fire, the Carr Fire, and the Camp Fire. We use specialized equipment and advanced training to quickly restore your Sacramento property to pre-storm condition. Our team is dedicated to responding immediately, which helps to minimize secondary damage.

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

If you find yourself the victim of disaster, give us a call at 916-285-7257.

In the event of widescale damage throughout an entire community, you need a restoration company that you can trust will do the job right 100% of the time. SERVPRO of East Sacramento/West Arden-Arcade is proud to be part of huge network of over 1,700 franchises with tens of thousands of technicians which can handle any size disaster.

 

Find Sacramento Damage Restoration

8/23/2019 (Permalink)

Our rigorous ongoing training makes sure that our staff is always the best equipped to restore your property quickly and safely.

When you check out SERVPRO of East Sacramento/West Arden-Arcade’s website, chances are you may have ran into a section regarding our Highly Trained Technicians. We take pride in knowing that our staff is always the best equipped to restore your property quickly and safely. From our initial training at the SERVPRO Corporate training facility to regular Institute of Inspection Cleaning and Restoration Certification (IICRC) industry certifications, our employees are constantly learning and growing in the industry to provide top-of-the-line service that you can trust. 

Just as certified accountants, plumbers and mechanics project a higher level of competency in their fields, and just as members of the American Medical Association and American Bar Association set themselves a part through training, experience and comprehensive examination — IICRC certification helps to immediately identify the cleaning, restoration and inspection industry’s most skilled and dedicated technicians and businesses. 

What is the IICRC?

The IICRC, stands for the Institute of Inspection, Cleaning & Restoration Certification. The IICRC certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Its mission is as follows:

The Mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.

The IICRC serves as a independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within the inspection, cleaning and restoration industries. The IICRC also ensures that when consumers hire a cleantrust-Certified Firm or technician, they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry’s “standard of care.”

So while they represent our industry in a variety of ways, their core mission has always been to train technicians within the industry on the best-practices of the day. Perhaps one of the biggest catch phrases these days is the ‘pace of innovation’. And while that can apply to the Internet, robotics, etc. it also holds true in the water damage restoration space. And its no surprise, given all of the advanced equipment we are trained to use to mitigate damage to your home or business. 

What is included in IICRC Certification?

The IICRC offers a wide variety of training programs to address virtually every part of a property. Whether it’s the cleaning of carpets or remediating mold damage, or anything in between, the IICRC has a class for it. The intensity and length of the various courses differs based on the subject at hand, but a technician must attend a several day class including both classroom instruction and hands-on training. At the end of that period, an examination takes place to ensure retention. After the passing of the exam, the technician is given their certification. And like other professions in which the industry is constantly changing, continuing education must occur. So to maintain an IICRC certification, technicians must take additional courses each year to stay up-to-date on new equipment and learn new methods.

Why does an IICRC certification matter?

Most states require licensing for trade industries in which they deem your health and safety to be at risk should the work be done poorly. Industries like electrical contracting and plumbing come to the top of most people’s mind. But for whatever reason, no states require any sort of licensing for the water mitigation industry. What that means is that literally anyone can start a water damage restoration company without any actual skills or knowledge of how to do that job. The can just cheaply finance some equipment and start taking jobs. We understand the complexities of the work we perform because we’ve seen situations that have even stumped our most experienced technicians. So for us, the fact that anyone can do our jobs is ludicrous.

The fact of the matter is the work we do is going to have a profound impact on the health of your family. If the job isn’t done right, the chances of your home developing a serious mold problem are high. If you don’t know much about mold, here’s a great write-up on the health effects of long-term exposure to mold spores. So even when it comes to a small amount of water damage, it’s imperative you have a certified technician examine the loss. There’s just too much on the line to trust the health of your home and family to someone that doesn’t know what they are doing!

Our technicians are IICRC-certified!

We say it all over our web site because it is important: at SERVPRO of East Sacramento/West Arden-Arcade, you can rest assured the technicians the arrive at your home or place of business are highly trained and certified by the IICRC. So whether or not you decide to hire us to help cleanup your water damaged property, you’ll at least walk away from our on-site assessment confident in the prognosis you’ve received.

North Highlands Mold on Water Heater

8/9/2019 (Permalink)

The damage in this water heater closet was caused by a valve not being tightened on the hot water heater.

 

When your hot water heater leaks, it can cause a lot of damage to your home, and left untreated, it can lead to mold growth. This mold that grows from hot water heater leaks can cause even more damage to your floors and walls, but it can also cause health effects. Because hot water heaters are often in places of the home where homeowners don’t go very often, there have been many cases that we have seen where homeowners don’t always spot a leaking hot water heater unless the problem has been ongoing for a while.

Spotting a Hot Water Heater Leak

It is important to know how to best identify a hot water leak, because the longer that damage sits in your home, the longer the damage can worsen. It is recommended that you check your hot water heater routinely to ensure that you aren’t experiencing  a leak in your home.

  • Water on the floor around the hot water heater
  • Discoloration of the floor and/or wall around the hot water heater
  • Mold on the floor and/or wall around the hot water heater
  • Musty odor in the area where your hot water heater is located. A musty odor is a sign of mold, and if you smell that odor, it means you likely have mold somewhere in your home, even if you don’t see it. Since mold often grows in hard-to-spot areas, like inside walls, under carpet and linoleum, and inside heating and ventilation ducts, it’s not unusual to smell mold but not see it.
  • Condensation around the hot water heater can sometimes make the floor wet and cause mold to begin to grow. 

Other plumbing leaks can cause similar issues. Obviously in order to fix the problem, you need to identify it correctly. Any of these problems can lead to damaged flooring and mold growth, so they all need to be corrected as soon as possible.

Dealing with Mold from a Hot Water Heater

If there is mold around your home, it is important for it to be removed as soon as possible due to the health effects that your household may encounter. Mold can be removed from non-porous surfaces like tile floors with an antimicrobial cleanser and a scrub brush. It’s not possible to remove mold completely from porous surfaces, though, like carpets, drywall and floorboards. Those materials must be removed (carefully, in order not to spread mold spores to other areas of the home in the process) and replaced.

If you are experiencing any mold-related health problems or if you have respiratory problems like asthma or any disorders of the immune system, we recommend not attempting to remove mold yourself because the mold removal process will expose you to more mold spores and can make your condition worse. To protect your health, we recommend calling in a professional for the job in those instances.

Every mold damage scenario is different, and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate a “typical” process:

  1. Emergency Contact
  2. Inspection and Mold Damage Assessment
  3. Mold Containment
  4. Air Filtration
  5. Removing Mold and Mold-Infested Materials
  6. Cleaning Contents and Belongings
  7. Restoration

In order to prevent mold from returning, it is imperative that you repair any problem, leak, or plumbing problem that led to the development of mold. Otherwise, you’ll soon find yourself dealing with mold again.

Getting Help with a Hot Water Heater Leak

If your hot water heating is leaking or you have mold around your hot water heater, we recommend calling in a mold remediation professional. Your technician can diagnose the problem, figure out where the water is coming from and let you know how to fix it. They can also locate any mold in the home, including mold growing in hard-to-see places, and let you know what needs to be done to correct that problem. If you are looking for experienced mold remediation professionals offering free inspections and consultations in your area, click here.

 

Sacramento House Fire Restoration

8/2/2019 (Permalink)

In a fire like this, the task of cleaning up may seem insurmountable. We are always here to help 24/7/365 to ensure quick response in emergencies.

 

Experiencing a house fire is a frightening, sickening, and very upsetting experience. In the aftermath of a fire, it is very important to know what to do to protect yourself and others from any possibility of further harm. This blog post will help you with key things to do and know after a fire.

If you need to reenter your home, you need to make sure that it is safe to do so.

You need to make sure that the fire is extinguished, that the authorities have established that it is safe to enter, and the severity of the fire. You need to recognize that there is a chance that you might not be able to reenter if the building is too badly damaged.

Know who to call.

  • Contact family members that may not have been with you. Let them know what happened, let them know that everybody is okay (if so) and let them know the information that is necessary.
  • Contacting your insurance is the number one thing that youneed to do. This will not only enable documentation of the event and set in train the insurance claim but your insurer will be able to talk you through emergency lodging and living expenses. Remember to retain all receipts to make a claim. The insurance company will also assist with clean up options.
  • If you are a tenant, contact the owner/landlord and/or their insurance company.
  • Anyone who you feel that could be helpful to you, not necessarily just an insurance company but even a restoration company. Restoration companies should work hand in hand with your insurance to take some of that weight off of your shoulders.

Secure the property. 

If you have not already being told to do so, it is important to secure your property to prevent possible looting. Talk to emergency services on how best to go about this. Most insurance policies require this.

Consider cleanup requirements

Depending on the severity of the fire, interior cleaning may be what is required. Damage to the property often goes beyond what you can see. Types of damage can include ash, charring, soot, smoke, odor, contents damage, and even water damage from fire fighters putting out the fire.  

If water was used to put out the fire, its best to call the professionals.

Water damage can lead to more damage or even mold if not dried properly. Insurance companies will often have approved restoration contractors that you can call for board up, structural drying, contents cleaning and structural cleaning and repair.

Seek counseling if needed and reassure your family. 

Having your house damaged or destroyed by fire is extremely traumatic and can have lasting impacts on each family member, depending on his or her ability to cope. Common feelings are helplessness, disorientation, pining for belongings, deep sadness, a sense of deprivation, despair and a loss of routine and structure. Reassure each other and let the emotions happen. Keep a close eye on children and be truthful with them about what has happened and if you do not know what is going to happen next, at least reassure them that you have one another, that things can all be replaced and that the only way is up from here on.

A house fire can be one of the most terrifying experiences you can go through. If you have experienced a fire in your home and need assistance with the cleanup, please give us a call at 916-285-7257, we are available 24/7 and are committed to bringing you the utmost care as quickly and professionally as possible. 

 

Water Damage in the Sacramento Summer

7/26/2019 (Permalink)

In this job, water damage caused by a broken supply line in a washing machine caused damage through the entire home.

 

The very worst time for water damage to occur is when you’re on vacation and away from home. After all, what could be worse than coming home from a relaxing summer trip only to find that your home has been flooded, or severely damaged by water? Unfortunately, this happens more often than you'd realize. In fact, the Insurance Information Institute has reported that the second most common insurance claim filed by homeowners is water damage to the home. Whether it’s from ruptured washing machine hoses, water heater drips, leaky supply lines, or a busted pipe, the consequences are disastrous. To avoid catastrophe while you’re on vacation this summer, here are a few tips that will help to protect your home.

Complete a Thorough Check Prior to Leaving

Before you leave for your summer vacation, be sure to take the time to inspect your home for any leaks.

  • Check out all of the pipes under your kitchen and bathroom sinks
  • Examine your water heater for any cracks or rust
  • Make sure that windows and doors are properly sealed
  • Look out for any signs of roof leaks
  • Evaluate any hoses that connect to major household appliances like dishwashers, washing machines, and refrigerators to ensure that they aren’t leaking or showing signs of severe wear.

Clean Your Gutters and Downspouts Before Leaving

Clogged up rain gutters and downspouts can result in pooling water on your roof, and eventually to major leaks and severe water damage. Spending just a little bit of time on removing the debris from these areas can prevent major problems down the road. You should also make sure that your downspouts are discharging the proper distance away from your house (a minimum of 10 feet) to prevent flooding.

Ask Someone to Check In On Your Home

If you’re going to be away for several days to several weeks, it’s wise to ask a trusted friend or neighbor to look in on things around your house while you’re gone. Having someone house-sit or visit your home once a day will ensure that any leaks that do occur will be caught and stopped before they can cause major damage.

Turn Off the Main Water Valve

If you can’t get anyone to look after your house, your best bet is to shut off the water supply to your home at the main valve. If you’ve never done this before, make sure to test it out before you leave by attempting to turn on a faucet.

Shut Off Water Supply Valves

Sometimes, you might not be able to shut off your main water valve because you have an automatic sprinkler system or have asked someone to water your plants while you’re away. Even so, you can shut off the water supply to the most frequent culprits of water damage, such as toilets, ice makers, washing machines, etc. These appliances will all feature individual stops (shutoff valves) on their supply lines. Simply turn the valve clockwise to stop water flow.

If you have a water emergency, feel free to give us a call at 916-285-7257. We work 24 hours a day, 7 days a week. We can make it "Like it never even happened."

 

Water Restoration Companies

7/1/2019 (Permalink)

In this photo, water damage caused the carpet to become soaked. Air movers are circulating the dry air around and through the carpet to dry it fast.

 

Who says water damage doesn't happen in the summer? Our team here at SERVPRO of East Sacramento/West-Arden Arcade sees water damage year round, no matter the season! This is the simple reason for the fact that pipes burst, appliances break, and dishwashers overflow. Sometimes, when it doesn't rain, it really does pour anyway. 

In the photo below, you can see a home that was damaged by a faulty air conditioning unit. The unit started leaking, causing water damage to the floor in front of the unit. You can see how the carpet has been lifted to place an air mover underneath the carpet. This allows for the best possible airflow and fastest drying time possible, so our customer can go back to having a dry home and a working air conditioner soon!

Have you experienced water damage in your home? Give us a call at 916-285-7257 and mention this article to get a no-cost assessment of your home!

 

Fair Oaks Restoration Company

5/23/2019 (Permalink)

Our technician, Daisy, supervising a fire cleanup. We are always here to help, with a smile you can see from behind a smoke mask!

None of us ever consider the possibility of a burst pipe, an accidental fire, mold growth or other damage that can affect our homes and buildings. But when this damage occurs, serious issues can be present. As a homeowner or manager of a commercial building, it is important to consider hiring a professional water damage restoration company to prevent the damage from getting worse.

But with so many restoration companies out there and each one claiming to be the best, it can be hard to choose the one that will provide quality service. Here are a few tips to help you choose the right water damage restoration company for the job.

Check for Certification

Remember to always hire certified professionals for restoring your home or commercial building after water damage. Look for a company that is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

IICRC promotes high standards, ethics, advance communication and technical proficiency amongst restoration services. Hiring an IICRC certified damage restoration company will ensure that you are dealing with professionals who comply with highest industry standards

Responsive Service When You Need It Most

Since fires and floods don’t discriminate when, where, who they affect, responsiveness and availability is a critical factor in mitigating damages and providing relief.

Your restoration company should be available when you need them. While we can’t speak for the competition, know that Professional Restoration offers disaster services including water damage, smoke, and fire 24 hours a day, 7 days a week.

Professional Values You Can Trust

A water damage repair company must be operated by people you can trust. When it comes to your home, your belongings, your family treasures and valuables, you need to know you can trust the contractor coming into your home.

Getting major water damage is likely going to be one of the worst days of your life as a homeowner. It’s not something that is fun or easy to deal with, and a company with terrible customer service is just going to make the situation worse. Always choose a company that’s going to go the extra mile, ensure that you’re comfortable with the work, and provide the service with a comforting smile.

If you’ve suffered a fire, SERVPRO's Team of Professionals are faster to any disaster, and can help you get your life back to normal. Give us a call at 916-285-7257.

Rancho Cordova Mold Removal

4/19/2019 (Permalink)

This is a photo of just some of the wet insulation we had to remove from a job site! No one works harder than our technicians!

Why is mold growing in my home?

Molds are part of the natural environment. Outdoors, molds play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees, but indoors, mold growth should be avoided. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Mold may begin growing indoors when mold spores land on surfaces that are wet. There are many types of mold, and none of them will grow without water or moisture.

If you already have a mold problem – ACT QUICKLY. Mold damages what it grows on. The longer it grows, the more damage it can cause.

If wet or damp materials or areas are dried 24-48 hours after a leak or spill happens, in most cases mold will not grow.

  • Clean and repair roof gutters regularly.
  • Make sure the ground slopes away from the building foundation, so that water does not enter or collect around the foundation.
  • Keep air conditioning drip pans clean and the drain lines unobstructed and flowing properly. 
  • Keep indoor humidity low. If possible, keep indoor humidity below 60 percent (ideally between 30 and 50 percent) relative humidity. Relative humidity can be measured with a moisture or humidity meter, a small, inexpensive ($10-$50) instrument available at many hardware stores.
  • If you see condensation or moisture collecting on windows, walls or pipes - ACT QUICKLY to dry the wet surface and reduce the moisture/water source. Condensation can be a sign of high humidity.

Actions that will help to reduce humidity:

  • Vent appliances that produce moisture, such as clothes dryers, stoves, and kerosene heaters to the outside where possible. (Combustion appliances such as stoves and kerosene heaters produce water vapor and will increase the humidity unless vented to the outside.)
  • Use air conditioners and/or de-humidifiers when needed.
  • Run the bathroom fan or open the window when showering. Use exhaust fans or open windows whenever cooking, running the dishwasher or dishwashing, etc.

Actions that will help prevent condensation:

  • Reduce the humidity
  • Increase ventilation or air movement by opening doors and/or windows, when practical. Use fans as needed.
  • Cover cold surfaces, such as cold water pipes, with insulation.
  • Increase air temperature.

If you have mold in your Sacramento or Rancho Cordova home, it is important to resolve the issue before it starts.

Call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7247 to get started on an estimate today.

Sacramento Air Duct Cleaning

2/14/2019 (Permalink)

We clean ducts with the brand new state of the art PDC 4000 machine.

 

Air Duct cleaning can be an important way to improve the indoor air quality of your home or commercial building. 

The National Air Duct Cleaning Association (NADCA) gives some basic information on their website:

In addition to normal accumulations of dust and dirt found in all homes with air ducts, there are several other factors that can increase the need for regular HVAC system cleaning:

Some occupants are more sensitive to these contaminants than others. Allergy and asthma sufferers, as well as young children and the elderly tend to be more susceptible to the types of poor indoor air quality that air duct cleaning can help address.

Avoid the Scams:

Air Duct cleaning should be done by professional with professional equipment. NADCA also gives some great tips on preventing yourself from being scammed by poor air duct cleaning. 

If you would like to discuss having your ducts cleaned, give SERVPRO of East Sacramento/West Arden-Arcade a call at 916-285-7257. 

 

The Biology of Mold

2/13/2019 (Permalink)

When water collected underneath this sink, it was not dried properly and resulted in mold growth.

 

Mold is a fungus and classed as a saprophyte, which means that most types find nutrients by decomposing organic matter. There are over 100,000 types of mold that exist within nature.

Why Use Containment?

Starting as a tiny spore, mold begins in a cluster that contains thousands and thousands of spores. When something disrupts the spore mass, thousands of mold spores are set free, until they settle. Therefore it is important to have mold containment. During the process of cleaning and removing moldy materials, SERVPRO of East Sacramento/West Arden-Arcade sets up plastic barriers to avoid spreading these tiny spores to clean areas of the structure.

What Can Make Fungi and Molds Harmful?

Mycotoxins are secondary metabolites produced by microfungi that can cause health effects. Mycotoxins can be found attached to mold spores and fragments of mold.

At first, you cannot see mold spores. Disturbances of mold can cause spores to mass aerosolize, releasing thousands of spores into the air and you cannot see which materials are affected by these settled spores.

How Can I Prevent Mold Growth?

A fast response to water damage is of the utmost importance when trying to prevent mold growth. Any and all structures that have been damaged by water have the potential to grow mold. In order to prevent mold growth, you should keep good ventilation of your home, keep a dry environment, and the use of fungicides and biocides.

SERVPRO of East Sacramento/West Arden-Arcade specializes in mold remediation. 

If you've seen the signs of mold growth in your home, call us at 916-285-7257!

 

5 Principles of Mold Remediation

2/12/2019 (Permalink)

This photo is of a home that experienced water damage that was left untreated, causing mold growth.

 

Principle 1: Safety and Health

Here at SERVPRO of East Sacramento/West Arden-Arcade, our top priority is the safety of our customers and employees when doing any form of remediation. Our technicians are trained to use engineering controls such as controlled demolition and source containment. They also use plastic containment to keep themselves and the rest of the structure from being contaminated further. The use of Personal Protective Equipment is also necessary for the safety of whomever enters the containment due to health concerns. Technicians are also trained by the Institute of Inspection, Cleaning, and Restoration (IICRC) to follow OSHA standards.

Principle 2: Project Documentation

Our technicians take documentation before, during, and after remediation. This is using pictures, written statements, and taking measurements. Our team here at SERVPRO of East Sacramento/West Arden-Arcade prides ourselves in taking accountability of our actions through project documentation.

Principle 3: Control Contaminant at its Source

Containment is used to control mold at its source. It also minimizes dust and debris during demolition. We also use large fans, called air filtration devices (AFD), to circulate air through a filtered system while performing mold remediation. Any airborne contaminants and particles are removed through a series of filters.

Principle 4: Removal of Contaminant

The removal of mold from a structure begins with disposing of any porous materials contaminated extensively with mold and physically removing the mold from the structure. Our technicians then clean mold from nonporous materials and HEPA vacuum all surfaces.

Principle 5: Prevent Further Contamination by Correcting Moisture Problem

Our team at SERVPRO of East Sacramento/West Arden-Arcade are trained to identify and correct any moisture problems that may contribute to mold. They also would dry the structure now if it was still wet from a water loss.

SERVPRO of East Sacramento/West Arden-Arcade technicians are trained extensively in mold remediation to keep you and your family safe during mitigation. If you have found mold in your home, give us a call at 916-285-7257. We are always here to help.

 

Sacramento Mold Removal

2/8/2019 (Permalink)

A vacant home in Sacramento had a leak in the ceiling of this closet, causing mold to grow within a few weeks.

 

Molds and fungi are found throughout nature. Some molds, like penicillin, are useful and can be helpful in our lives, while other forms of mold can be very harmful. Excessive amounts of mold, specific types of mold, and over exposure to mold can present health concerns for some people such as runny nose, sneezing, coughing, aggravation of asthma, sore throat, or inflammation of sinuses.

Molds need four things to survive: organic material for a food source, warmth, oxygen, and moisture. When water damages occur, it presents moisture into the environment. If this water damage isn’t addressed right away, then the resulting damage can present increased risk of harmful mold growth.

Do you think your home or business might have mold? Here’s what to be alert for:

  • The presence of visible mold
  • Strong musty odors, which may indicate mold presence
  • Any evidence of past moisture problems which may have caused undetected mold growth
  • Excessive humidity

SERVPRO of East Sacramento/West Arden-Arcade professionals care about proper restoration of your structure and, in most water damage situations, can safely restore your building to preloss condition.

 

Sacramento Mold Removal

2/4/2019 (Permalink)

This is a door that was completely saturated by water damage. After being left for several weeks, mold developed and the door needed removal.

 

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 916-285-7257

 

Apartment Water Damage

12/20/2018 (Permalink)

In this photo, our technician Daniel is wearing personal protective equipment before cleaning a contaminated bathroom in an apartment building.

In Sacramento and other areas in the valley, rain is a part of life. Being that we are surrounded by two large rivers, flooding can happen easily from weather, let alone all the ways that flooding can happen internally. (From blown water heaters, to burst pipes, we have seen it all!) When you are a landlord or a tenant when water damage hits, you may not know where to turn. It is important to know your rights in this situation. 

If you are a property manager or landlord...

It is your responsibility to make sure that your property is habitable by its occupants. Water damage can easily lead to situations that are dangerous for the tenants’ health. If it is too dangerous to stay, then you must find them somewhere to live while work is being done. According to California Civil Code section 1941, the landlord is responsible for providing tenants with habitable living conditions and repair any problem that makes the property uninhabitable, including water damage, with the exception of problems caused by the tenant, guests, children, or pets.

If you are a tenant…

Your property manager should be able to help you dry out the water from the building, although they are not required to cover the loss or damage of your personal items. Review your rental agreement carefully to determine who is responsible for your repairs. Hopefully, you have renter’s insurance, and your policy can cover the loss of any personal items damaged by water damage.

Preparation is Key

Water damage is every renter’s and property manager’s nightmare. It is best to know what to expect and how to protect yourself if it occurs. Having a relationship with a water restoration company can save your property more quickly, and SERVPRO of East Sacramento / West Arden Arcade is offering free Emergency Ready Plans for the upcoming year. Don’t let water damage take control of your life. Give us a call today at 916-285-7257.

If you have water damage in your apartment building, don’t hesitate. Give the pros a call today.

Click here to see tips on minimizing damage in apartment residences.

Immediate Fire Restoration

12/19/2018 (Permalink)

In this hallway of a Sacramento home, you can see the soot buildup from a fire on the sides of the walls. Everything in this home was cleaned.

When your home or business is affected by fire damage, the aftermath is overwhelming, but if the restoration is postponed, the destruction from smoke damage will worsen. Whenever a fire damage occurs, firefighting efforts may cause water damage on the site as well. The longer you wait to assess this damage, the more repairs you will need to fix – which may be reflected in your bill for damages when all is said and done. To avoid costly repairs and long-term issues, it is important to make fire damage restoration a priority in order to get your home back to normal as soon as possible.

Find a Quality Fire Damage Restoration Service

One of the most important steps to take when dealing with fire restoration is to find a quality fire restoration services that can help you assess the damage, give you an estimate on costs and start the clean up process. It is important to contact your home insurance company to make them aware of the fire and they may provide you with referrals for reliable restoration companies in your area. It is pivotal to enlist the help of a licensed and insured fire damage restoration company to prevent further damage to your home. Most restoration companies are trained extensively to handle this type of damage and many will perform some of the following steps to help you through the initial fire cleanup.

  • Smoke and fire damage restoration services will try to save as many of your home and personal belongings (such as appliances, furniture and clothing) as they can.
  • Document everything they remove from your home by taking pictures and/or keeping written records.
  • Return any salvageable furniture and appliances back to your home, after the fire restoration is complete.
  • Work quickly and carefully to get you back in your home as soon as possible, and stay in contact with you to make sure the repairs were done correctly and your home isn't experiencing any other problems.

Be sure to go through your home insurance company when hiring a fire damage restoration service, or do a thorough background check if you choose one on your own to make sure they are licensed and insured. Be wary of “fire chasing” contractors who target victims of house fires and pressure them into signing expensive repair contracts, perform extremely low-quality repair work and might not be licensed or insured.

Start Cleanup Now!

While it is so important to have a qualified restoration company to handle your smoke damage restoration, there are some things that you can do to minimize the initial damage before professionals arrive.  If it is possible to enter your house, make sure you’re wearing work gloves, long sleeves/pants, and proper respiratory protection, such as a N95+ mask because exposure to soot can cause respiratory problems and other medical issues.

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil our home.
  • Place dry towels or old linens on rugs, upholstery, and high traffic areas.
  • If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odors.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.
  • Wash both sides of leaves on house plants.
  • Change HVAC filter, but leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of HVAC system.

If your home has been affected by fire or smoke damage, SERVPRO of East Sacramento / West Arden-Arcade has licensed, background checked technicians with a wealth of knowledge ready to help you out. To get an estimate, give us a call at 916-285-7257.

Water Damage Sacramento

12/17/2018 (Permalink)

A photo of one of our technicians, Marvin, in personal protective equipment before going into the attic of a Sacramento home.

5 Principles of Water Damage 

SERVPRO of East Sacramento / West Arden-Arcade believes in effective water restoration, in fact it is the cornerstone of our business. The water restoration industry describes the process of drying wet building materials and contents in five fundamental principles, which is determined by the IICRC (Institute of Inspection cleaning and Restoration Certification). Our technicians receive classes from the IICRC to learn to apply these principles effectively, so that our restorers can respond promptly whenever water intrudes in a building.

Principle 1: Safety

On a SERVPRO of East Sacramento / West Arden-Arcade worksite, safety is every single technician’s main responsibility. A primary concern of water damage is that our restorers make an effort to inform and protect the occupants at all costs from whatever safety issues may arise during a project.

Principle 2: Document conditions and work procedures

Our team has come to the realization that communication is so important to the restoration business. From talking with the building’s occupants with the observations to help define the nature of the water damage. This information is then gathered from this initial inspection and documented and used by their insurance company to plan the necessary emergency procedures.

Our restorers are constantly conducting ongoing inspections while on site to measure the moisture contents inside the building in materials affected by the water. When the structure is considered dry again, restorers must conduct a final inspection.

Principle 3: Mitigation

A concern the restorer’s will have on a water damage site is to prevent any further damages caused by water to become worse. Effective mitigation of a water intrusion will reduce the amount of damage a property suffers and will also reduce the cost of restoring the property to its condition before the loss.

The main goal of mitigation is to control the moisture and contamination. The restorer will check for the source of the moisture problems in the building. This source of moisture or water needs to be stopped or drying will not be successful. The building owner is responsible for correcting the source of the water intrusion, but SERVPRO of East Sacramento / West Arden-Arcade will assist in identifying the source.

Principle 4: Drying

SERVPRO of East Sacramento / West Arden Arcade’s main task is to reduce the time that building materials are excessively wet. The faster we can return your items to a dry condition, the less damage will result. The drying process includes these procedures:

Principle 5: Cleaning and restoration

Once our technicians can confirm that the moisture content of the structure and contents have reached their drying goals, the drying services our done. Now you can begin your restoration services. Now it is time to perform any repairs and cleaning tasks needed to return the property to its preloss conditions.

In rain or shine, SERVPRO of East Sacramento / West Arden-Arcade can help you return your property back to normal. We are always here to help.  Give us a call today at 916-285-7257. 

Wildfire Cleanup

12/12/2018 (Permalink)

This is just one of the huge trailers we have to use in the Camp Fire clean up.

In the last month, California has seen some of the most dangerous wild fires in our state’s history. The strong winds and low humidity caused wildfires to erupt throughout the entire state of California. With our long drought and the hot-than-normal summers led to even drier conditions throughout the area, creating the perfect fire fuel. Both of the recent fires, the Camp Fire in Paradise, CA and the Woolsey Fire in Southern California, were violently destructive events that took far too many lives. Thankfully, the wildfires have been finally contained and are no longer a danger, but the threat of flooding still looms.  

While most homes in Paradise and Ventura County may have been demolished, there is still extensive smoke and fire damage, as well as secondary water damage and soot damage, in the surrounding areas. Our franchise, SERVPRO of East Sacramento / West Arden-Arcade, has already left for Paradise, CA to start the cleanup efforts and assist the local franchises with the cleanup.

Disaster Recovery Team

In the event of widescale damage throughout an entire community, you need a restoration company that you can trust will do the job right 100% of the time. SERVPRO of East Sacramento / West Arden-Arcade is proud to be part of huge network of over 1,700 franchises with tens of thousands of technicians which can handle any size disaster.

Why choose SERVPRO of East Sacramento / West Arden-Arcade?

  • We are Faster to Any Disaster. Our team at SERVPRO of East Sacramento/West Arden-Arcade is committed to punctuality and fast response times. Fire and water don’t wait to damage your building, you shouldn’t have to wait for restoration.
  • We are Fire and Water Damage Experts. Our team is trained constantly through certification classes with the IICRC to study the standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.
  • We RESTORE rather than REPLACE. SERVPRO of East Sacramento / West Arden-Arcade professionals clean and restore your property using specialized equipment and cleaning techniques. The restore first mentality saves you money, time, and gets you back to your life faster.

Restaurant Clean Up

12/10/2018 (Permalink)

This job was dried and reconstructed by the end of the weekend! We are very proud of our work on this job.

Here at SERVPRO of East Sacramento / West Arden-Arcade, we have seen our share of difficult jobs from entire basement clean ups to flooded dance studios, but when we got the call to help clean up a local Sacramento restaurant, we didn’t know what was in store for us. When we arrived on scene, we saw buckets of water on the floor that had leaked through the intricate ceiling tiles from the apartment above. We had dried the apartment above this restaurant and quickly got to work on restoring the ceiling below. It took two cranes, six technicians, thirteen air movers, and five dehumidifiers, but we finally dried this nearly 5,000 square foot restaurant in less than 2 days.

As a locally owned business in the Sacramento region, we understand the importance of a property's appearance and that every hour that the damage is present is an hour of lost productivity. Being that half of businesses that close due damage never reopen their doors, we are committed to restoring your building as quickly as possible. When you need a restoration or cleaning professional, SERVPRO of East Sacramento / West Arden-Arcade has quality technicians and expertise to help make it “Like it never even happened.”

Commercial Building Restoration Services

SERVPRO of East Sacramento / West Arden-Arcade responds quickly to your Sacramento fire, water, or mold damage emergency, 24 hours a day. Whether the damage occurs in a small business building or a big box store, we have the training, experience, and equipment to handle the situation. Our national network of 1,700 Franchises gives us access to personnel and resources to respond to any size restoration emergency. Learn more about our commercial restoration services:

Water Damage Signs at Home

12/5/2018 (Permalink)

In this photo, the minimal bubbling around the ceiling revealed a much bigger problem that we found in the attic.

Whether you are looking at a new home to buy or rent or are inspecting your own home, it is important to know the signs of water damage or potential water damage. Whether from a flood, fire, or leak, water damage can cause structural problems and lead to the presence of mold which can present a health risk to the occupants of the home.

What to look for

Learning the tell tale signs of water damage is an important part of homeownership so that you can identify any existing problems and be prepared to spot it in the future. Water damage can develop as changes in colors, textures, and even smells in the interior and exterior of your home. For instance, ceiling water damage is usually easier to spot than water damage in a basement because you will see stains and discoloration on a ceiling, but may not know that a musty odor can be a sign that there is a problem on the lower level of your home.

  • Water Accumulation: The most obvious sign that you have water damage on your hands is areas of standing or pooling water. These can result from old or malfunctioning appliances including washers, water heaters and toilets. A puddle could also occur from a leaking roof, or from drainage pipes if the water is on the outside of your home.
  • Discoloration: With water damage in your ceiling and attic, look for water spots and stains. The area can appear wet or dry and usually is a yellow, brown, or copper color in a ring. Walls may have bubbling, cracking, or peeling paint and wallpaper in addition to staining.
  • Changes in texture: While you may see a lot of discoloration in walls and ceilings, the main sign of water damage in flooring is the changes in texture. This is a result of water seeping between the floorboards and pooling underneath them while the material soaks up as much water as possible. Some changes in texture include:
    • Buckling: You may notice soft spots in hardwood floors due to rotten wood, which feels spongy compared to normal wood. Water can seep into subflooring of all types of flooring material and cause sagging.
    • Sagging/Sinking: You may notice soft spots in hardwood floors due to rotten wood, which feels spongy compared to normal wood. Water can seep into subflooring of all types of flooring material and cause sagging.
    • Cupping: Cupping occurs when water is absorbed from the sides and bottom of the wood. This normally happens when water pools underneath the wood during a water loss. The edges will slightly raise or “cup.” Cupping can often be sanded out.
    • Crowning: Crowning occurs when the top of the wood holds more moisture than the sides and the bottom of the wood. This makes the wood arch or create a bowed shape in the middle. Most of the time you cannot sand out crowned flooring.
  • Odor: Trust your sense of smell. If you smell mustiness or mildew, it's likely there was water damage and now there may be a potential mold issue. The smell may come from basements, walls, and other areas where water damage has been accumulating for some time. Trust your sense of smell. If you smell mustiness or mildew, it's likely there was water damage and now there may be a potential mold issue.

What to do if you find Water Damage

If your home has water damage or even if you suspect that you may have a problem, give SERVPRO of East Sacramento / West Arden-Arcade a call. First, if you can, locate the problem area. Next, take any necessary steps to prevent any further damage. You may need to soak up standing water on the floor with towels or shut off your home's water supply.

Then, call your home insurance company to report the damage and contact a licensed professional to begin the cleanup process. We will work with your insurance company to help you determine your next steps.

Do you have water damage in your home or business? We are always here to help. Give us a call at 916-285-7257!

Holiday Fire TIps

12/3/2018 (Permalink)

Be fire safe this holiday season!

 

Last year in 2018, SERVPRO of East Sacramento / West Arden-Arcade did an article on Holiday Kitchen Tips, which was very well loved and we highly recommend you to check it out. And while it was a comprehensive look on Holiday cooking, we decided to broaden our scope this year and offer some extra tips on candles and Christmas tree safety. Because while you might not know it, the top three days for home candle fires are Christmas, New Year’s Day, and Christmas Eve, according to the National Fire Protection Association. These hallmarks of the holiday season with twinkling lights and brilliant evergreens that we love so much can quickly turn this festive time of year into a devastating one.

Holiday Cooking

Cooking fires are without a doubt the leading cause of US home fires and injuries year-round, Christmas Day is a particularly risky day for cooking with a 72% increase in the number of home cooking fires compared to a typical day. We already covered a good few tips you can check out here, but we just wanted to reiterate a couple for this holiday season.

  • Be on alert! If you are sleepy or have consumed alcohol, don’t use the stove or stovetop.
  • Stay in the kitchen while you are frying, grilling, boiling, or broiling food.
  • If you are simmering, baking, or roasting food, check it regularly, remain in the kitchen while food is cooking, and use a timer to remind you that you are cooking.
  • Keep anything that can catch fire — oven mitts, wooden utensils, food packaging, towels or curtains — away from your stovetop.

Learn more about Cooking Safety in your home here.

Christmas Trees

While Christmas tree fires aren’t super common, they are far more deadly than the average house fire. Lets get a couple of our facts straight:

  • One of every three home Christmas tree fires is caused by electrical problems.
  • Although Christmas tree fires are not common, when they do occur, they are more likely to be serious. On average, one out of every 32 reported home Christmas tree fires resulted in a death, compared to an average of one death per 143 reported home fires.
  • A heat source too close to the tree causes roughly one in every four (25%!) of the fires.

Christmas tree safety doesn’t need to be hard! It’s about being vigilant and careful while you celebrate the holidays. It is important to be fire smart. A small fire that spreads to a Christmas Tree can grow large very quickly.

  1. Picking the tree: Choose a tree with fresh green needles that do not fall off when touched. This assures that the tree will last the longest and it is dry.
  2. Placing the tree: Before placing the tree in the stand, cut 2” from the base of the trunk.
    1. Make sure the tree is at least three feet away from any heat source, like fireplaces, radiators, candles, heat vents or lights.
    2. Make sure the tree is not blocking an exit.
    3. Add water to the tree stand. Be sure to add water daily.
  3. Lighting the tree: Use lights that have a label of a recognized testing laboratory. Some lights are only for indoor or outdoor use.
    1. Replace any string of lights with worn or broken cords or loose bulb connections. Read manufacturer’s instructions for number of light strands to connect.
    2. Never use lit candles to decorate the tree.
    3. Always turn off Christmas tree lights before leaving home or going to bed.
  4. After Christmas: Get rid of the tree after Christmas or when it is dry.
    1. Dried-out trees are a fire danger and should not be left in the home, garage, or placed outside against the home.
    2. City of Sacramento residential yard waste customers can place trees in the street for pickup as part of the City’s Leaf Season service. Residents can find their estimated collection dates on the Sacramento Collection calendar.
    3. Bring outdoor electrical lights inside after the holidays to prevent hazards and make them last longer.

Candles

December is the peak time of year for home candle fires. More than half (55 percent) of the December home decoration fires were started by candles, compared to one-third (32 percent) the remainder of the year.

Candle with Care

  • Blow out all candles when you leave the room or go to bed. Avoid the use of candles in the bedroom and other areas where people may fall asleep.
  • Keep candles at least 1 foot (30 centimetres) away from anything that can burn.

If you do burn candles, make sure that you...

  • Use candle holders that are sturdy, and won’t tip over easily.
  • Put candle holders on a sturdy, uncluttered surface.
  • Light candles carefully. Keep your hair and any loose clothing away from the flame.
  • Don’t burn a candle all the way down — put it out before it gets too close to the holder or container.
  • Never use a candle if oxygen is used in the home.
  • Have flashlights and battery-powered lighting ready to use during a power outage. Never use candles.

Religious Candles

Lit candles are used in religious services, in places of worship, and in the home. Whether you are using one candle, or more than one on a candelabra, kinara, chanukiah or menorah, make sure you take a few moments to learn about using candles safely.

  • Handheld candles should not be passed from one person to another at any time.
  • When lighting candles at a candle lighting service, have the person with the unlit candle dip their candle into the flame of the lit candle.
  • Lit candles should not be placed in windows where a blind or curtain could catch fire.
  • Candles placed on, or near tables, altars, or shrines, must be watched by an adult.
  • If a candle must burn continuously, be sure it is enclosed in a glass container and placed in a sink, on a metal tray, or in a deep basin filled with water.

Holiday Decorations

Winter holidays are a time for families and friends to get together. But that also means a greater risk for fire. There are string lights, too many extension cords, and electrical hazards amok! Following a few simple tips will ensure a happy and fire-safe holiday season.

  • Be careful with holiday decorations. Choose decorations that are flame resistant or flame retardant.
  • Keep lit candles away from decorations and other things that can burn.
  • Some lights are only for indoor or outdoor use, but not both.
  • Replace any string of lights with worn or broken cords or loose bulb connections. Read manufacturer’s instructions for number of light strands to connect.
  • Use clips, not nails, to hang lights so the cords do not get damaged.
  • Keep decorations away from windows and doors.
  • Blow out lit candles when you leave the room or go to bed. Turn off all light strings and decorations before leaving home or going to bed
  

Camp Fire Update

11/30/2018 (Permalink)

We are on site in Paradise California, ready to help victims of the Camp Fire.

Authorities announced that as of Sunday, the horrific Camp Fire, which had killed at least 85 people, destroying over 14,000 residences and charred an area the size of Chicago, has finally been fully contained. Cal Fire made this announcement after spending 17 days beating back a blaze that has burned through 153,000 acres of Butte County, north of Sacramento. Those three straight days of rain helped more than 1,000 firefighters get a foothold.

Even though the fire is contained, the nightmare is far from over for displaced residents, who face dangers as some prepare to see their homes for the first time in weeks. Thousands of displaced people in shelters and hotels or camping outdoors in freezing weather face an uncertain future following the deadliest, most destructive wildfire in California history. In addition to all the homes missing, authorities expect the death toll to rise as nearly 300 people are still unaccounted for, and crews are still searching through the ash of buildings for human remains.

Crews are working to repair power lines and clear debris from roads. Partially burned or hollowed-out trees are an ever-present threat. Debris and ash could be toxic, full of heavy metals or carcinogens. Just sleeping at a home surrounded by ash and debris could be hazardous.

Please consider donating to our fundraiser to help the victims of the Camp Fire. SERVPRO of East Sacramento / West Arden-Arcade is always here to help. We understand how difficult this time is for Paradise Families and want to do as much as we can to use our platform as a Sacramento business to help Butte County.

Sacramento Water Damage Restoration Contractors

11/26/2018 (Permalink)

This is a bag of removed insulation from a water damaged Sacramento home. This insulation was so saturated with water that it needed removal.

 

So, you have water damage. Your floors are wet and the wood is cupping a little. The ceiling is bubbling, and starting to discolor. The water source has stopped, but there's still so much water. We know how frustrating this all can be, and thankfully, you have come to the right place!

What is at risk?

Time is essential when you are dealing with water damage and the key is to act fast! Water can damage and ruin your carpets, ceiling, and furniture, but it can also destroy precious family possessions, important documents, and irreplaceable, personal items. It is important to remove all of your valuables away from the damage including electronics, paintings, art objects, and documents to a safe, dry space if safe. 

Common Water Damage Causes

Water damage can take many different forms and show up in your home or business in a number of different ways. If you suspect that you might have water damage, it’s important to know what the common causes are so that you know how to prevent minor water damage from turning into a huge problem.

Some common cause are:

  • A leaky roof from a passing rainstorm or melted snow from a snowstorm
  • A broken pipe from your garbage disposal, water heater, or washing machine
  • Condensation around your air conditioner

Even if the issue is handled quickly, if it isn't handled professionally, water damage has been known to wreak havoc even months down the road. Often times the leak isn’t noticeable and may be behind a wall or in the ceiling.

The longer water damage goes unnoticed, the higher the chance of mold growth. Moving quickly with a professional restoration company  increases the chance that your personal belongings can be saved or restored.

Our Water Damage Restoration Process

Every water disaster is different, from the amount of water to the level of contamination of the water. Each scenario requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

 

Camp Fire Recovery

11/20/2018 (Permalink)

In a SBFD photo, mud and debris fill the Olive Mill Road underpass on U.S. 101 from flooding on Montecito Creek in Montecito, CA. Jan 9, 2018

While California continues it's rescue efforts of the hundreds of missing from the most deadly and destructive fire in the state's history, a new menace is emergi: debris flow. Rain is coming to the northern California region as soon as tomorrow morning, and the fires have primed the soil for another disaster that can claim yet more lives.

This is a lesson that California has learned less than a year ago in the coastal town of Montecito. Last December, the Thomas Fire burned through the hills right up to the edge of town. Only 7 homes were lost in the fire, but only a month later the scorched hills outside of town let loose a storm-driven debris flow that enveloped the town, killing 21.

Mudslide Warning in California

The problem is a fundamental change to the soil itself. When a wildfire burns vegetation, it releases organic compounds. The soil, which normally absorbs water, is turned hydrophobic due to the organic compounds. You can pour a bottle of water on this burned soil and it’ll bead right off, as if the dirt were polished marble. The water will pool up and sit there, and it can take more than an hour for it to penetrate fire-scorched soil.

Problem number two: vegetation anchors the soil. When fire burns it away, the soil loosens. Without it, sediment has nothing to hold it in place. 

Now hydrologists and meteorologists are keeping a close eye on communities that butt up against these latest fires, where the conditions are set for catastrophic debris flows when the rain comes. The debris flow can carry boulders and trees along with mud, making it more dangerous than a regular flood or a dry landslide. 

If you haven’t cleared out in time and the flow comes, the recommendation is to shelter in place—moving to the upper story of your house, for instance. Out on the streets is exactly where you don't want to be, as the flow follows those paths.

It’s a brutal consideration for those trying to recover from the Camp and Woolsey fires, but it’s also an extremely important one. A menace begets another menace.

Sacramento Smoke from Camp Fire

11/15/2018 (Permalink)

This is an air scrubber we placed in a Sacramento Business to help with the Camp Fire smoke. This helps the elderly, disabled, and children.

 

While the Camp Fire rages in Butte County, the smoke here is thick and suffocating. Wildfire smoke often produces high concentrations of PM2.5, very fine particulate matter that can harm the heart and lungs. Local air districts track the amount of PM2.5 in the region to create an Air Quality Index. An Air Quality index over 150 is considered unhealthy – a “code red” day. An Air Quality Index over 200 is considered very unhealthy.

According to Sacramento's Spare the Air website, the current conditions of fine particulate matter in the air are hazardous. The entire population is more likely to experience serious health effects and should avoid all outdoor physical activity, remain indoors and keep activity levels low. 

In order to stay safe from this air quality, public officials have recommended the following:

  • STAY INDOORS!
  • Wear a N95 Respirator Mask. The city of Sacramento is offering its residents free respirator masks at fire stations to deal with smoke and worsening air quality caused by the Camp Fire.
  • Get an air scrubber for air filtration at your business. An air scrubber is a portable filtration system that removes particles, gasses, and/or chemicals from the air within a given area. SERVPRO of East Sacramento/West Arden-Arcade is currently renting out air scrubbers for businesses and homes in the Sacramento Area.
  • Cut back on driving. When ozone pollution is high, cut back on your driving and cancel one car trip to help lower pollution.
  • Bring your lunch to work. This easy action reduces two trips, one to get to the restaurant and one to return to work.
  • Postpone errands until the Spare The Air alert is over. This action will reduce one or more round-trips and keep those car emissions out of our air when pollution is already high.
  • Link your errands into one big trip. This reduces pollution by minimizing cold starts. A cold engine that's been sitting for an hour or more pollutes up to five times more than a warm engine. You'll reduce pollution, save fuel and save time.
  • Take public transit for one or more trips. Plan now and check out transit schedules in your area so when it's a Spare The Air day you're prepared to use public transit. 
  • Work from home. Working from home reduces two trips, one to get to work and one to return home. Plan now and get employer permission in advance.
  • Share a ride with a friend to social and recreational activities. Instead of meeting a friend at an event, pick them up and cut down on car trips.
  • Carpool to work. Share a ride to work on a Spare The Air day. Click here to find a carpool partner! And remember, carpooling just one day a week will improve our air quality all summer long.
 

Camp Fire Damage

11/13/2018 (Permalink)

Chris and Nancy Brown embrace while searching through the remains of their home, leveled by the Camp Fire in Paradise, Calif. Noah Berger/AP

Starting last Thursday, The Camp Fire has grown exponentially and many people were forced out of their homes through evacuations. The fire wiped out the city of Paradise, leaving behind total devastation. 

"Last night firefighters continued to hold established containment lines," Cal Fire said in an update Tuesday. The agency said firefighters had "worked aggressively" to protect structures in the fire's path, and that they've been working to build fire lines to establish control. But it added that dry conditions with no rain in sight and "...with steep terrain in some areas will impede firefighting efforts." 

Our team here at SERVPRO of East Sacramento/West Arden Arcade is in shock at the amount of damage that has occurred. We have already gotten several jobs for smoke damage here in Sacramento. Our technicians are prepared to leave as soon as the authorities give the clear to go to Chico and Paradise to help with the damage.

Until then, we have decided to raise money for towards the California Fire Foundation. All donations will be automatically deposited to the fund. If you can spare a couple dollars, everything helps.

Read this five times fast!

11/7/2018 (Permalink)

Cleaning can contribute to a calm consciousness and create capacity for creative contemplation.

SERVPRO serves the Sacramento sector specifically to salvage structures suffering from spoilage. We are staunch supporters of safe and sensitive restoration that serves you. SERVPRO utilizes science to successfully sanitize structures swiftly and precisely. Citing our services, we secured state-of-the-art steps that save structures from soot, smells, and spores.

Our specialists select from the procedures of scouring, scrubbing, soaking and shampooing, as well as utilizing gizmos such as moisture signalers, submersible siphons, soaps, sanitizers, and air scrubbers to clean soggy and soiled structures. SERVPRO can scope a situation regardless of size with speed and skillfulness.

SERVPRO is staunchly supportive of salvaging your structure speedily. We sympathize with the suggestion that spontaneous spoilage is stressful and this shapes our significantly superior service. We swear by the spirit of sweat, safety, and sincerity to bring the sparkle back to the structure.

This Thursday, try to toil with Tongue Twister Day!

Touch the tip of the tongue to your teeth and think of the tricks of terminology to terrorize your teammates through the technique of talking!

Call SERVPRO of East Sacramento/West Arden Arcade at 916-285-7257 for a consultation today.

Fire Damage Restorers

11/6/2018 (Permalink)

This is a photo of a fire damage situation in Sacramento, CA.

 

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of East Sacramento/West Arden-Arcade will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 916-285-7257

 

Smoke Damage Clean Up

11/6/2018 (Permalink)

This Sacramento business had a lot of soot damage after a fire. Not all damage looks this way though, sometimes smoke damage can be invisible!

 

Choose the Best Fire Damage Restoration in Sacramento

If your home or business has recently experienced a fire disaster, you might be scrambling to figure out what to do next. You might even have people soliciting right at your front door before the fire is even put out, telling you they are the company you must use. Be wary of this. Review our steps below to help guide you. SERVPRO of East Sacramento / Arden-Arcade is proud to be the local's choice for emergency cleaning services, including fire damage, mold remediation, and water damage restoration.

First Steps After The Fire: 

The immediate moments following a disaster can be the most stressful. Do not feel pressured by solicitors. You have complete control over who you choose to help you through this disaster. Do some research online or find out who your insurance company has preferred relationships with. This will make life much easier on you in the long run. Remember most fires get put out with Water. You also need a Water Damage Professional! SERVPRO of East Sacramento / West Arden-Arcade is an expert at Fire & Water restoration. We will will arrive at your home or business on the same day of the event, regardless of the size of the fire. NO job is too big, and NO job is too small. 

Look for Expert Knowledge: 

Each member of the team is well-versed in all aspects of residential and commercial fire restoration. Whether it's upholstery damage, odor control, or smoke/soot issues, they will quickly restore your property back to normal. Be wary of contractors telling you to tear your whole house apart that you spent years crafting and falling in love with. It makes life harder on you and drives up your claim costs. We are experts at restoring property and contents that appear to be doomed. We are always looking to restore before we replace. What good is a RESTORation company that can't RESTORE anything?

Restoration Method:

SERVPRO of East Sacramento / West Arden-Arcade is a locally-owned company with national resources. Their policy is to perform fire restoration first, before replacing every damaged item which can quickly rack up costs.

Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items we can restore to pre-fire condition. We use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product

Personalized Service:

Every fire damage is different, and every customer will have different needs. That's how we prepare. Even if this means additional clean-up, managing insurance paperwork, walking your adjuster through the property, or even helping finding you a place to stay, SERVPRO will be there to help.

Fire Damage Restoration is about truly caring about the customer and the communities they live in. SERVPRO of East Sacramento / West Arden-Arcade is that company. Visit us online to find out more about their fire restoration and other emergency cleaning services, or give us a call at (916) 285-7257 to schedule an appointment at your convenience.

 

Sacramento Business Restoration

11/6/2018 (Permalink)

SERVPRO of East Sacramento/West Arden Arcade setting up before the restoration of a Sacramento daycare.

 

Here at SERVPRO of East Sacramento/West Arden Arcade, we have been committed to restoring damages of all types, shapes, and sizes. This policy has gotten us into some very interesting situations. From 4 AM in a flooded shoe store inside a shopping mall to restoring the fire damage inside of a trailer park, we are dedicated to restoration

We understand how important your property's appearance is, and we are committed to restoring everything back to normal for you because every hour spent restoring is an hour of lost productivity.

Whether you have damage in:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government and Military Buildings

SERVPRO of East Sacramento/West Arden Arcade is committed to restoring your Commercial Building quickly. Give us a call at 916-285-7257.

 

Disaster Restoration Contractors

9/14/2018 (Permalink)

This is a photo of the Carr Fire that our owner, Harold, took from outside of his hotel that he stayed in while aiding recovery of Carr Fire victims.

 

Not too long ago, Redding saw one of the worst fires California ever has had, the Carr Fire. This fire burned from late July to early September, and destroyed over 200,000 acres, and over 1,000 homes. The Shasta and Trinity Counties are currently shaken, but finally safe after the fire has  been extinguished. SERVPRO of East Sacramento/West Arden Arcade is not new to disaster mitigation (last year we aided with recovery of the Tubbs Fire) and quickly drove up north to help with recovery efforts. The devastation was distinct with an intense amount of smoke damage to almost every home in the area. 

We are happy to have been able to help with whatever we could to restore the area as best as we could, and took on many smoke damaged homes to restore

If your home or business has been affected a fire, please give us a call at 916-285-7257. We are always here to help. 

 

Carpet Water Damage Restoration

9/4/2018 (Permalink)

You can see that our professionals have set several air movers along the sides of the wall and a large dehumidifier at the end of the hall.

 

Here at SERVPRO of East Sacramento/West-Arden Arcade, we use lots of different equipment and tools in order to properly remediate water damage done to carpets. 

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

Water Extraction

Our highly trained technicians will begin the water removal process almost as soon as they are on site. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums and weighted extractors. Removing most of the water helps reduce drying time and helps prevent secondary water damage and mold and bacterial growth.

Drying and Dehumidification

Our professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your home or business. We’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

Air movers are designed to circulate air around a room that is being dehumidified.
Dehumidifiers work by extracting the water out of the air.
When the dehumidified air is circulated in front of the wet surface, the water is able to evaporate easier.

If your carpet has been affected by water damage, give the pros a call at 916-285-7257! We would be happy to check it out for you. 

 

Fire Damage Restoration

8/6/2018 (Permalink)

Map of California Fires as of August 6, 2018

Our team here at SERVPRO of East Sacramento/West Arden Arcade wanted to take a minute to reflect on the multiple fires that are affecting the State of California. As of this last weekend, the Mendicino Complex Fire doubled in size and became the 2nd biggest fire in California's history. The Carr Fire, which has been burning since late July in Redding, has costed lives and thousands of homes, and still remains only 45% contained. 

Our team is currently standing on call waiting for approval to start the cleanup of these smoke and fire damaged homes. 

If you have been affected by the fires, here are some tips on what to do before help arrives: 

  • Limit movement in home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork
  • Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
  • Change HVAC filter, but leave system off until a professional can check the system. 

What to NOT do when you have fire and smoke damage:

  • Attempt to wash any walls or painted surfaces.
  • Attempt to shampoo carpet or upholstered furniture.
  • Attempt to clean any electrical appliances that may have been close to ire, heat, or water.
  • Consume any food or beverages that may have been stored closed to fire, heat, or water. 
  • Turn on ceiling fixtures.
  • Send garments to the dry cleaner. Improper cleaning will set in the smoke odor. 

If you have fire damage, give us a call at 916-285-7257.

Moisture Control is the Key to Mold Control

2/12/2018 (Permalink)

This picture shows how to source contain visible mold at the bottom of a wall until it can be removed.

 

Today we would like to share some Mold control tips shared by the EPA website. We have reviewed these tips and we agree that they are very helpful. 

Call SERVPRO of East Sacramento/West Arden-Arcade if you have a mold clean up job, big or small! 916-285-7257

 

Making Customers Happy!

2/6/2018 (Permalink)

Tubbs fire in Northern California

Fire damage clean up is a lot of work. But the reason we do it is because we love helping people. And it always means a lot to us when customers share their experience with us. This happy customer had her beautiful home affected by the Tubbs Fire with ash and smoke throughout her entire home. And it was a beautiful home.

Here is her true testimonial word for word:

Harold,

You were a complete pleasure to work with after the wine country fires We were the house in Sonoma that had a lot of soot ash and smoke intrusion due to open doors and windows.

Your professionalism and friendly helpful manner made a trying situation much easier. We found you to be uncommonly prompt, efficient, and knowledgeable. We are very appreciative and very impressed.

We would like to write a letter to your company telling them how very pleased we were with our experience - all due to you.

All the best,

Martha

If you experience fire or smoke damage please give us a call at 916-285-7257. We are always here to help!

The Categories of Water Damage

2/5/2018 (Permalink)

This is a photo of a cleanup for a Category 1 water damage from a broken pipe.

 

The first thing to do when you have a water damage is to determine the source of the water. It is important to know if the water source is from a clean water source or a contaminated water source. This information determines the category of water damage your home has. The categories are described numerically, between 1 and 3, one being clean water and three being contaminated.

Category 1 Water

Category 1 water, or clean water, is water that has been treated and doesn't contain waste. The sources of clean water include defective appliances, burst or broken pipes, and overflowing sinks. Clean water is water that has not been used. Carpets and carpet pads that have been damaged by clean water can be salvaged in some cases.

For information on what to do when your home has clean water damage, click here.

Category 2 Water

Category 2 water, or gray water, is water that has been used, but does not contain human waste. The sources of category 2 water can include sinks, showers, baths, washing machines or dishwashers. This water can cause health effects when humans are exposed to it. Carpet pad saturated with gray water must be replaced. Carpet that is saved must be cleaned thoroughly.

Category 3 Water

Category 3 water, or black water, is unsanitary water. The sources of category 3 water include sewage backups, flood waters, and toilet water. Contaminated water can cause health effects in humans. Carpets and other porous materials must be replaced when contaminated with black water.

For information on what to do when your home has contaminated water damage, click here. 

If your home has been affected by water damage, give us a call at 916-285-7257! 

  

Water Damage on Hardwood Floors

2/5/2018 (Permalink)

This floor is cupping due to water damage.

 

Wood naturally contains moisture, although the porous nature of wood will cause it to absorb more moisture when it encounters water. The nature of wood causes it to expand when it absorbs this excess moisture, and sometimes the wood can warp. These expanded boards may push against each other and buckle where the boards meet and may become permanent after the wood dries. Floors must be replaced if proper drying and refinishing cannot remove the damage.

Cupping and Crowning

Cupping occurs when water is absorbed from the sides and bottom of the wood. This normally happens when water pools underneath the wood during a water loss. The edges will slightly raise or “cup.” Cupping can often be sanded out.

Crowning occurs when the top of the wood holds more moisture than the sides and the bottom of the wood. This makes the wood arch or create a bowed shape in the middle. Most of the time you cannot sand out crowned flooring.

What to do?

Water on hardwood floors should be extracted immediately to prevent further damage. Wet carpets and pads over hardwood floors should be removed. Finished wood flooring may sometimes return to its original shape and be restored. It is important to utilize proper drying techniques with air movers and dehumidifiers to give the best conditions for restoration.

If your hardwood floors have been affected by water damage, give the pros a call at 916-285-7257! We would be happy to check it out for you. 

Note: Only hardwood floors affected by clean water should be restored. If your hardwood floor was affected by contaminated water, it should be removed by a professional. For more information on what to do when your home is damaged by contaminated water, click here.

 

Car Crashes through Sacramento Home

1/18/2018 (Permalink)

Customer's closet after a car crashed through it!

 

When a car drove through one of our customer's homes, they were in for a shock. Their master bedroom closet was hit the most hard, causing clothes and debris covered the inside of their master bathroom. 

Our customer called their insurance provider, and we were there bright and early to assess the damages for them. Within a few days, the SERVPRO of East Sacramento/West Arden Arcade team had completed the clean up.

Our happy customer gave us this review:

"Huge Thank You to Harold Bellamy and his SERVPRO team from East Sacramento. SERVPRO helped me at the most challenging and stressful time. A couple of weeks ago a car ran thru my backyard fence and crashed into my master bedroom. You can just imagine the destruction, havoc etc...

"AAA insurance called Harold, the owner of SERVPRO of East Sacramento, to call me the next day to come to my house. He assessed the mess and all the damage then explained the process of what they do in detail.

"The SERVPRO crew came the next day for the 'massive clean up' project. The crew was easy to work with, and motivated to get things done correctly. It was a great experience from top to bottom. Under stressful circumstances, the crew was professional, courteous, caring, and hardworking.

"I would recommend Harold and his crew to anyone who needs their services.  Awesome customer service and follow up. They're a great company that does good work and will make it right if there's an issue.

"Thank you so much to the entire SERVPRO team! Happy Customer!!!"

Here at SERVPRO of East Sacramento/West Arden Arcade, we strive to make difficult situations easier. "Like it never even happened." 

If you need help with a clean up job, give us a call at 916-285-7257. We are always here to help. 

 

Santa Barbara Thomas Fire and What to Do

12/20/2017 (Permalink)

This is a photo of the Thomas Fire in Santa Barbara.

California has had some of the most destructive fires in its history this autumn. As the Thomas Fire burns, our team here at SERVPRO of East Sacramento/West Arden-Arcade wanted to share some tips by Business Insider on what to do if you were to get caught in a wild fire, and how you can help the communities of Goleta and Santa Barbara.

If you’re asked to evacuate your home:  

Before You Leave, Prepare Your House

  • Remove combustibles, including firewood, yard waste, barbecue grills, and fuel cans, from your yard.
  • Close all windows, vents, and doors to prevent a draft.
  • Shut off natural gas, propane, or fuel oil supplies.
  • Fill any large vessels – pools, hot tubs, garbage cans, or tubs – with water to slow or discourage fire.

What to do if you get caught in a wildfire

  • Don't try to outrun the blaze. Instead, look for a body of water such as a pond or river to crouch in.
  • If there is no water nearby, find a depressed, cleared area with little vegetation, lie low to the ground, and cover your body with wet clothing, a blanket, or soil. Stay low and covered until the fire passes.
  • Protect your lungs by breathing air closest to the ground, through a moist cloth, if possible, to avoid inhaling smoke.

Ways to help victims of the Thomas Fire

Volunteer Opportunities

  • Red Cross is looking for volunteers to support the disaster response. Volunteer work ranges from phone calls, data entry and client registration, to shelter support and supply replenishment. With 7 shelters open, help is greatly appreciated.  
  • Santa Barbara Polo & Racquet Ball Club is offering shelter to horses needing evacuation from the fires. Club Volunteer work includes help feeding, watering, and mucking out the stables of the evacuated horses. Feed and barn supply donations are also appreciated to assist with the effort. Those able to help can contact Shannon McGraw, at (805) 455-2400.

Where to Donate

Tubbs Fire Recovery

12/6/2017 (Permalink)

This Santa Rosa community was destroyed by the Tubbs Fire on October 8, 2017.

This October the most destructive fire in California's history ravaged Sonoma County. The Tubbs Fire has taken dozens of lives and has destroyed over 36,000 acres of land, almost 3,000 homes, and 400,000 square feet of commercial buildings. Firefighters throughout Northern California drove towards Santa Rosa, to bravely extinguish the fire nonstop until it was 100% contained on Halloween Day.

This Friday marks two months since the Tubbs Fires started, and our team here in East Sacramento and the Arden-Arcade area has had the honor of working alongside other professionals throughout the Sonoma County's clean up and restoration process. It is not only our pleasure, but our moral responsibility, to help communities and families rebuild after this devastation. Although our SERVPRO team is committed to clean up and restoration, we are also doing all we can to make sure that the rebuilding process is smooth and stress-free as possible.

The important thing to remember throughout this devastating time is that although there is still a lot of work to be done, and the Sonoma County will be affected by this for a long time, we are still #SonomaStrong and all our communities will come together to rebuild after this loss.

If you would like to donate to the Red Cross to help the Sonoma Communities, click here. And if you have been affected by the Tubbs Fire or other fire damage, click here.

Holiday Kitchen Safety Tips

12/6/2017 (Permalink)

This is what your dinner table can look like if you make sure to follow important safety procedures when cooking!

If you're anything like us here at SERVPRO, the holidays can't come soon enough! With all this excitement, from gift giving to string lights and Christmas trees, it's important to remember to stay safe as you cook that holiday meal. With cooking being the number one cause of house fires, the American Red Cross provides a few tips on how to keep your home safe, so you can enjoy this wonderful time of year!

Ways to Stay Safe When You Cook Your Holiday Meal

  1. When frying your holiday latkes, grilling, or broiling any food, don't leave it unattended! Make sure to stay in the kitchen or turn off the stove if you need to leave the room.
  2. Use a timer to remind yourself of when to turn off the stove or oven. Sometimes it's too easy to get caught up in a big play while watching that Christmas Day football game and reminders are helpful!
  3. Make sure to wear your hair up and don't wear loose sleeves or anything that can dangle when you're cooking. An ER visit is not the way to spend the holidays, for sure!
  4. If you're simmering, baking, roasting, or broiling food, make sure to check it regularly. The only thing worse than burnt food is a house fire.
  5. Clean cooking surfaces on a regular basis to prevent grease build up (and prevent your mother in law from nagging you about it).
  6. Always, always check the kitchen before going to bed or leaving the house to make sure all your cooking appliances are turned off.
  7. Keep kids and pets away from the cooking area! Its safer for them and less stressful for you!
  8. Keep anything that can catch on fire (whether it be pot holders, oven mitts, wooden utensils, etc.) far away from any cooking appliances.
  9. Install smoke alarms near your kitchen, on each level of your home, near sleeping areas, and in bedrooms. Make sure to test the smoke alarms each month and replace your batteries in the alarms every 6 months.
  10. Consider installing a fire extinguisher in your house, and contact the local fire department for training on the proper uses of fire extinguishers.

Even if you follow all these tips, disasters are never planned. If you experience a disaster, give our professionals a call at 916-285-7257 and we will be more than happy to help. 

Our Water/Fire/Mold Damage services now come with financing options

7/13/2017 (Permalink)

SERVPRO of East Sacramento / West Arden-Arcade now offers financing options.

We are a local business who truly cares about our customers and we know that sometimes when a customer calls us, it can be because of a sudden and unexpected event that has damaged their property. Everyone's circumstances are different. In some cases the damage can be a financial burden. That is why we partnered with GreenSky® to help customers put their property and lives back in order by providing affordable payment options for expenses not covered by insurance. When you face high deductibles, non-covered repairs, or other unexpected costs, ask us about our GreenSky® Loan Program options. The paperless technology makes the application, decision, and offer process fast and easy.

Call us at 916-285-7257 and we will gladly answer any questions you have. 

The process really is painless, and approval decisions are usually returned in seconds!

SERVPRO 2017 Convention

7/13/2017 (Permalink)

SERVPRO held its 2017 Annual Convention in Seattle at the Washington State Convention Center. Our staff was on hand to celebrate SERVPRO's 50th year of providing world class service to home and business owners who face sudden and unexpected disasters.

More than 2,500 owners, key staff, and corporate representatives attended the annual event. Seattle was a most gracious host and an amazing city to visit!  

Convention was beyond expectations. Its a time when ALL of SERVPRO comes together to meet and greet old friendships, and is an opportunity to share the latest technology and insights. 

We had too many great guests to name but among them were State Farm Insurance representatives on hand to discuss the ongoing SERVPRO preferred provider relationship program, and also Farmer's insurance representatives were on hand to discuss the new SERVPRO program for its Farmers customers.

Can't wait until next year, wonder where it's gonna be..........

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