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Top Three Reasons to Choose SERVPRO of East Sacramento/West Arden-Arcade

12/31/2021 (Permalink)

There are many SERVPRO franchises in the Sacramento County area. So why should you choose SERVPRO of East Sacramento/West Arden-Arcade?

Firstly, our team of technicians and office staff go through extensive training to prepare them for emergency, catastrophic events like water damage, fire damage, and biohazards. Our franchise also handles mold remediation, smoke damage, and so much more! Effective training is the best way to help ensure that our customers receive the service they deserve. Many of our technicians are trained to IICRC standards in restoration.

Secondly, we pride in being first to the scene, accessing the damage that has already happened, beginning the drying process, and demolition if needed. No job is too big or too small for us. We aim to restore your home to the best of our ability, “Like it never even happened.” Our franchise handles restoration and mitigation work for both residential and commercial properties that experience water damage, fire damage, smoke damage, sewage, and mold. Our work comes from everyday mishaps such as leaky supplies, busted pipes, or backed up toilets. Our team can deal directly with the insurance with claims submitted for the damages, which takes the stress from our customers.

Lastly, we provide emergency services no matter the time of day. We operate on the phone and provide services 24/7 for emergency. If you have an emergency or catastrophic event, give SERVPRO of East Sacramento/West Arden-Arcade a call at 916-285-7257.

Communication is Key for SERVPRO of East Sacramento/West Arden-Arcade

12/30/2021 (Permalink)

The success of our SERVPRO franchise is our level of communication. From the initial call we receive from our customers to the final job walk-through. At SERVPRO of East Sacramento / West Arden-Arcade, we strive to optimize our communication with our customers, insurance professionals, vendors, our team. We understand that having a clear and consistent communication makes for good organization.

During our initial call to our customers or vice versa, we take down general contact information like name, address, phone, and email to ensure we can communicate with customers that have questions, scheduling, and documentation.

With communication to insurance professionals, we call to provide our customer’s scope of work and coordinate getting coverage for the work we intend to perform.

For our communication with our vendors, we call to coordinate the necessary work for our customers.

During the final job walk-through, we ensure that we can communicate the work that we have performed with the customer whether they are on-site or not to make sure they are satisfied with the work and all that is needed.

We anticipate communicating with our customers and all pertinent parties involved for every job daily, giving job status reports until the job is complete.

Communication is not only with just our customers, insurance professionals, and vendors. Communication is key for our office and production team. It consists of daily and weekly morning meetings with the team to ensure that everyone is on the same page when working together.

SERVPRO of East Sacramento / West Arden-Arcade is here to help from beginning to end with water restoration, fire restoration, mold remediation, biohazards, and more! Call us today for services at 916-285-7257.

Smoke Damage in Sacramento

10/14/2021 (Permalink)

smoke sponge with soot damage from wildfire smoke SERVPRO of East Sacramento/West Arden Arcade use smoke sponges to test for ash/soot. Call us at 916-285-7257 for smoke remediation services.

Wildfires can spread rapidly, and how they travel can be unpredictable. Within the Sacramento area, the wind shifts and brings smoke from the Caldor Fire along Highway 50 to the Sacramento area. SERVPRO of East Sacramento/West Arden Arcade have received a number of calls for smoke remediation from customers regarding their homes. 

SERVPRO of East Sacramento/West Arden Arcade have been to many wildfires to help customers and have seen the changes in expectations from both homeowners and insurance companies over time. Our franchise wants to ensure that we will be able to assist with getting our customers home back to its original condition, while having the expertise to work with your insurance company, if our customer's have a covered claim. 

We start with dispatching our team of estimators to inspect the property, taking a number of photos of the affected area, wiping walls with our smoke sponges to test for ash/soot, inspecting furniture and textiles for cleanability, inspecting the HVAC system, inspecting the attic and crawlspace insulation (when appropriate) for soot, ash, and smoke odor, as well as addressing any other concerns our customers may have in regards to their property. 

If you have ash, soot, fire, or smoke damage to your property from the wildfires, give our office,  SERVPRO of East Sacramento/West Arden Arcade a call at 916-285-7257. 

Who Can Help During An Emergency?

7/30/2021 (Permalink)

four green servpro vehicles Have an emergency? Call SERVPRO of East Sacramento/West Arden-Arcade for help. 916-285-7257

In the event of an emergency, who do you call?

For example, a flood in your home from a toilet backup causing water damage, or an electrical spark happened causing fire damage and smoke damage to the inside and outside of the home, or a biohazard that requires blood to be cleaned up. It can be a stressful and overwhelming experience for those who have never had this happen to them.

SERVPRO of East Sacramento/West Arden-Arcade is a 24 hour emergency service mitigation and restoration company who helps customers in their time of need. We handle water damage, fire damage, smoke damage, mold remediation, biohazards.

For water damage, we typically provide water extraction services and setting up equipment to dry affected materials. If the affected materials do not dry after a certain timeframe, we will proceed to obtain approvals from you or your adjuster on the materials we need to remove to prevent further damages to your property.

For fire and smoke damage, we typically provide removal of soot and smoke from the walls as an initial emergency services, followed by removal of affected material.

For biohazards, it can include suicides, homicides, bloodborne pathogens, illegal drug manufacturing labs, chemical spills and more, and we can have a crew on-site after the scene has been released. 

Every SERVPRO franchise is different and caters to different services. Give SERVPRO of East Sacramento/West Arden-Arcade a call to see what services we provide that can help you. We are available 24/7 at 916-285-7257.

Water Damage Commercial Office Building

7/1/2021 (Permalink)

green air movers in a metal framing structure commercial building in Sacramento for water damage Water damage to commercial building in Sacramento. Equipment placed to begin drying process.

What is a commercial building? It is a building that hosts business activities such as offices and warehouses. 

SERVPRO of East Sacramento/West Arden-Arcade handled water damages throughout the Sacramento area. We have handled water supply lines bursting, days of rain, toilet overflows, and much more that could affect the structure of the commercial building. 

Amidst construction, water had managed to enter the building from the roof, travel down the shafts, and affect several floors of the building. There was moisture on the drywall of the shaft. With no standing water to extract, our team had to develop a strategy to and place air movers to each affected level to dry out the venting shaft walls. Since each floor was open (just metal framing structure) and exposed to the outside air, no dehumidifiers were placed. 

With every monitoring visit that SERVPRO of East Sacramento/West Arden-Arcade perform, we rearranged the equipment to help dry out the affected material faster. With desiccants set up, we fixed containment for some of the ducting.

As the days progressed, all material was showing progression in drying, and the shaft liner seemed to be drying down. Our moisture readings were low. Once all material was dried, we would remove equipment from the site. 

SERVPRO of East Sacramento/West Arden-Arcade will help to walk you through every step of the process. We are available 24/7 for water damage, fire damage, smoke damage, mold remediation, and so much more! Call us today at 916-285-7257.

Call SERVPRO of East Sacramento/West Arden-Arcade for Restoration and Mitigation Services

5/13/2021 (Permalink)

Every customer's story is different, but the work for SERVPRO of East Sacramento/West Arden-Arcade is the same.

"My toilet overflowed and my house is flooded."

"My car battery burned out my garage and smoke is in my home."

"This leak has been going on for months, and I just noticed mold."

Whatever the reason is...water damage, fire damage, smoke damage, mold remediation, or biohazard, SERVPRO of East Sacramento/West Arden-Arcade is ready to help you. We service all types of restoration and mitigation services.

Before we perform the work, our team communicates with your insurance company to get the work approved.

If you or someone you know is experience the damages listed above, give us a call at 916-285-7257. We will help you from beginning to end with any restoration or mitigation needs you have.

Fire Damage in Sacramento

5/11/2021 (Permalink)

black rc battery box with burnt wiring and coil causing fire damage in sacramento This RC battery was the cause of the fire damage in this Sacramento home.

Fire damages is one of many of our restoration services. We provide water damage restoration, fire damage restoration, mold remediation, and biohazard clean-ups. 

For fires in residential homes or commercial buildings, they will suffer from fire, smoke, and soot damage. 

This is where hiring a professional will help reduce the damage and cost. SERVPRO of East Sacramento/West Arden-Arcade will be able to assist you in your time of need. Our response time is quick! We want to limit further damages such as smoke odors embedding itself into your personal belongs and the structure. We begin by providing our customers with emergency services, which consists of fire damage assessment, and removal of smoke and soot from all surfaces.

For this customer in Sacramento, they fire damage when an RC battery was charging in the kitchen. Although one room was affected from the fire, there was soot and smoke damage throughout the house on the structure and the contents. 

When damages like this happen, we set up our equipment such as air scrubbers with charcoal filters.

If you or someone you know has experienced fire damage, soot damage, or smoke damage - call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257. We are faster to any disaster.

Why Choose SERVPRO of East Sacramento/West Arden-Arcade?

5/4/2021 (Permalink)

SERVPRO of East Sacramento/West Arden-Arcade provides restoration services for water damage, fire damage, mold remediation, biohazard cleanups, and so much more! Our franchise even provides services both locally and for large scale disasters such as California fires.

These are a few examples of water damage that we have handled in the past: storms, roof leaks, flood, failed plumbing, leaking pipe, broken copper pipe line, broken water heater, toilet overflow, dishwasher overflow, washer and dryer unit overflow. With water damage, if left unattended or too much time has passed, there will be further damages. Organic growth can begin to form around the wet, affected materials like drywall, tile, or carpet. 

These are a few examples of fire damage that we have handled in the past: kitchen fires, stovetop fires, and overheating appliances.

These are a few examples of biohazards that we have handled in the past: blood cleanup, suicides, homicides, sewage backups, hoarding scenes, animal waste and remains, chemical spills, or manufacturing labs.

Our professionals are available to assist you in your time of need 24/7. We are quick to respond to a restoration emergency. SERVPRO of East Sacramento/West Arden-Arcade has a team of individuals who are reliable and compassionate for your situation.

Call SERVPRO of East Sacramento/West Arden-Arcade today if you are in need of mitigation and restoration emergency at 916-933-3890. 

Water Damage to Commercial Building in Sacramento

4/2/2021 (Permalink)

green air movers in a metal framing structure commercial building in Sacramento for water damage Commercial Water Damage in Sacramento took SERVPRO of East Sacramento/West Arden-Arcade two weeks to complete mitigation services.

Sacramento and midtown Sacramento are known for there commercial buildings everywhere. There are instances where commercial buildings can experience all types of damages, from water damage, fire damage, storm damage, mold, and biohazards. 

This is when SERVPRO of East Sacramento/West Arden-Arcade step in to help. We provide the following services: storm damage, water damage, fire damage, mold remediation services, and biohazard services.

When you or someone you know experiences these types of damages, call us at 916-285-7257. We operate 24/7 and respond quickly to your damage.

With this commercial building in Sacramento, the customer experience water damage on every floor in a 10 floor building. This situation occurred in the evening and our team round up seven of our team members to provide emergency services. Emergency services consist of setting up drying equipment to begin the drying process to prevent further damage. Over the next several days, we monitor the equipment to make sure that it is working. 

Call SERVPRO of East Sacramento/West Arden-Arcade for any type of damage at 916-285-7257. We service both residential homes and commercial buildings. 

Mold Damage in Citrus Heights

4/2/2021 (Permalink)

black mold on box of water heater in citrus heights If you need an inspection for any type of damage in your property, call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7257, we operate 24/7.

SERVPRO of East Sacramento/West Arden-Arcade handle all types of damages. We handle water damage, storm damage, fire damage, biohazards, and mold damage.

For this customer, there was mold damage in a rental property. The cause was a leak from years ago. With every job, we provide initial inspections. We send out one of our technicians to oversee the affected areas and take photo documentation of it. In some instances, we may find additional damage on top of what the customer reports to us during the initial call. 

This customer had mold growth in the garage by the water heater. We expect to have the water heater detached to perform the mitigation work and removed the affected drywall on the wall and around the box of the water heater.