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Duct Cleaning Sacramento

10/11/2019 (Permalink)

Three coworkers with face masks to protect from unhealthy air conditions. Sick building syndrome can cause lower performance in your employees!

Have you ever heard of “sick building syndrome”? It’s a phenomenon in the workplace that that The National Institute of Health describes as a situation in which the occupants of a building experience acute health or comfort related effects that seem to be linked directly to the time spent in the building. Sick Building Syndrome is often attributed to poor indoor air quality, which is how inside air can affect a person's health, comfort, and ability to work.  

Some Factors that Can Affect Air Quality

  • Poor ventilation
  • Temperature control problems
  • Too high or too low humidity
  • Recent remodeling
  • Contaminants
    • Dust from renovation
    • Mold
    • Cleaning supplies/pesticides
    • Airborne chemicals

3 Lines of Defense Against Potential Exposure to Identified Hazards

  1. Eliminating the source: This would include removal, substitution, and enclosure of pollutant sources. This is considered the most effective method when applied in a practical manner. Listed below are a few ways you can eliminate the source of your poor air quality:
    • HVAC Cleaning
    • General dilution ventilation
    • Mold Remediation
    • Local exhaust
  2. Administrative Controls:
    • Limiting exposure to pollutant, by means of scheduling
    • Training employees about the sources and effects of pollutants under their control
    • Housekeeping
  3. Personal Protective Equipment (PPE):
    • If elimination/engineering and administrative controls prove to be infeasible or insufficient, PPE should then be used to control exposure to indoor pollutants by use of respirators, gloves, protective clothing, eyewear, and footwear where necessary.

How SERVPRO Can Help

Our team here at SERVPRO of East Sacramento/West Arden-Arcade are committed to safety before anything else. Let us cure your business of “Sick Building Syndrome,” so you can have a healthy, safe workplace for your employees. We offer HVAC cleaning and mold remediation to get your building in shape again!

If this sounds familiar, give us a call at 916-285-7257! We'd be happy to help!


California Wildfire Cleanup

10/11/2019 (Permalink)


As we move into the wildfire season once again, SERVPRO of East Sacramento/West-Arden Arcade wanted to take a moment to reflect on the fires that are affecting the State of California. Currently, the Saddleridge Brush fire is burning in Southern California, and 100,000 people have been evacuated. And while power has just been restored to hundreds of thousands of residents across California, the threat of wildfires across the state is still weighing heavy in our minds.

If you have been affected by the fires, here are some tips on what to do before help arrives: 

  • Limit movement in home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork
  • Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
  • Change HVAC filter, but leave system off until a professional can check the system. 

What to NOT do when you have fire and smoke damage:

  • Attempt to wash any walls or painted surfaces.
  • Attempt to shampoo carpet or upholstered furniture.
  • Attempt to clean any electrical appliances that may have been close to ire, heat, or water.
  • Consume any food or beverages that may have been stored closed to fire, heat, or water. 
  • Turn on ceiling fixtures.
  • Send garments to the dry cleaner. Improper cleaning will set in the smoke odor. 

If you have fire damage, give us a call at 916-285-7257.


Apartment Building Cleanup

10/11/2019 (Permalink)

A hallway heavily damaged by water damage, leaving water across the floors. In this photo, you can see a heavily damaged apartment building hallway caused by a broken pipe.

In an apartment community residence will share walls from the sides and from above and below. When a water damage occurs, it can get out of hand quickly, since a water damage can affect multiple residences. You can never know when an emergency will occur, but it’s in your best interest as a property manager to always be prepared for anything. Taking these measures by the American Apartment Owners Association can help you prevent damage in the future.

  • Inspect the property regularly. It is important to ask about repair needs and to check out major systems on a regular basis. If the problem is caught early, then damage can be minimized or avoided.
    Water causes millions of dollars to the rental industry each year. Landlords in updated buildings are seeing damage due to the use of materials that aren’t holding up as expected. Most of the water damage is due to faulty plumbing, which can cause secondary damage like mold and other costly repairs, so it is important to inspect regularly.
  • By acting early when you receive a repair request, then it can help save you money and keep the property in good condition.
  • Pay attention to utility spikes. Whether you pay the utilities, or your tenant complains about a sudden increase, take it seriously. It is a warning sign that something may be spilling out. It can even signal a drug manufacturing operation which one of most costly repair jobs you will ever encounter.
  • Watch the weather. Storms cause significant property damage, and lately we’ve been seeing some monsters. Once the surge is over, check for roof damage, clogged gutters, and poor drainage that may leak into the foundation. The best time to repair old and damaged roofs is when it’s dry.
  • Encourage tenants to carry renters insurance. The main benefit: they won’t ask you to reimburse them for damage. The indirect benefit is making tenants aware of just how much they stand to lose if they are careless and cause damage to the property.

In addition to following these steps, making an emergency readiness plan today can help you tomorrow. The SERVPRO Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company.

Call SERVPRO of East Sacramento/West Arden Arcade at 916-285-7257 today for a No Cost Assessment of your facility!

Rainstorm Damage in Arden-Arcade

9/20/2019 (Permalink)

A meter in wet insulation showing a reading of 99.9%. This photo shows how saturated with water this insulation in the attic of a Sacramento home is after a roof leak caused water damage.

When Dealing with Leaks, Take the Following Steps to Minimize Damage:

  • Clean up any puddles – standing water will soak in to wood and lead to permanent damage, warping and eventual rot.
  • Catch drips – yep, the old bucket under the drip. You want to capture any drips you see so that puddles don’t form
  • Find the source of the leak NOW!
  • Fix the leak ASAP

The important thing is to find what’s causing the leak. Most rain induced leaks start in the roof. You do NOT want to be climbing around the slippery wet roof during a rainstorm.

Here’s a quick check-list of what to look at when dealing with a roof leak:

  • Find where the leak is on the ceiling of the room below. That will lead you to a puddle or soaked insulation in the attic.
  • Look for water stains, drip marks, etc. on the rafters above the wet insulation.
  • Trace the water up the rafter. It should point right at the leak in the roof.
  • Check chimneys where they cut through the roof. Mark the area at the highest point where you see the leak start. This is invaluable for whomever has to fix the leak.

If you do narrow it down to a roof leak, you will need to contact a roofer to fix the leak, and SERVPRO of East Sacramento/West Arden Arcade can handle the water damage. 

If you have water damage in your home, give us a call at 916-285-7257 and a technician will come and check it out!

East Sacramento Mold and Water Damage Clean Up

9/13/2019 (Permalink)

Multiple moldy floorboards piled on top of each other after a water damage cleanup. From the surface, these floorboards looked fine. But after they were pulled by technicians, the mold underneath was revealed.

SERVPRO of East Sacramento/West Arden-Arcade is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 916-285-7257

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East Sacramento/West Arden-Arcade has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Sacramento/West Arden-Arcade

SERVPRO of East Sacramento/West Arden-Arcade specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


  • SRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • OCT - Odor Control Technician
  • WRT - Water Damage Restoration Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • IICRC Certified Firm
  • ASD - Applied Structural Drying Technician

Arden-Arcade Fire Cleanup

9/6/2019 (Permalink)

countertop covered in soot and behind it is a blackened wall In this photo, you can see the charred remnants of the kitchen fire that took place, as well as the soot covered wall behind it.

This home was heavily affected by a fire that started from a kitchen fire. This photo shows the kitchen where the fire started. The entire house smelled like smoke, and there was a lot of soot in the house. 

SERVPRO of East Sacramento/West Arden Arcade was called in to clean up the aftermath! Our skilled technicians worked extra hard cleaning all of the surfaces and objects to make sure that this home would be back to normal soon. 

What to do when you have fire and smoke damage:

  • Limit movement in home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork
  • Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
  • Change HVAC filter, but leave system off until a professional can check the system. 

What to NOT do when you have fire and smoke damage:

  • Attempt to wash any walls or painted surfaces.
  • Attempt to shampoo carpet or upholstered furniture.
  • Attempt to clean any electrical appliances that may have been close to ire, heat, or water.
  • Consume any food or beverages that may have been stored closed to fire, heat, or water. 
  • Turn on ceiling fixtures.
  • Send garments to the dry cleaner. Improper cleaning will set in the smoke odor. 

If you have fire or smoke damage, SERVPRO of East Sacramento and West Arden/Arcade is here to help. Please give us a call, 24/7, at 916-285-7257.

Weather Damage in NorCal

8/30/2019 (Permalink)

A line of green trailers and a few trucks are spread across asphalt. The trailers say "Disaster Recovery" on them. In this photo, you can see how many technicians we had on site for the Camp Fire cleanup.

In the restoration industry, we consider "Storm Damage" to be when any natural disaster causes an extensive amount of damage across a region. This can be anything from flooding and rainstorms, to wildfires and hurricanes. Restoring storm- and flood-damaged properties is really the cornerstone of our business here in the Northern California region. Our trained professionals are well seasoned in storm restoration, specifically in the Tubb Fire, the Carr Fire, and the Camp Fire. We use specialized equipment and advanced training to quickly restore your Sacramento property to pre-storm condition. Our team is dedicated to responding immediately, which helps to minimize secondary damage.

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

If you find yourself the victim of disaster, give us a call at 916-285-7257.

In the event of widescale damage throughout an entire community, you need a restoration company that you can trust will do the job right 100% of the time. SERVPRO of East Sacramento/West Arden-Arcade is proud to be part of huge network of over 1,700 franchises with tens of thousands of technicians which can handle any size disaster.

Find Sacramento Damage Restoration

8/23/2019 (Permalink)

IICRC Certified Business logo Our rigorous ongoing training makes sure that our staff is always the best equipped to restore your property quickly and safely.

When you check out SERVPRO of East Sacramento/West Arden-Arcade’s website, chances are you may have ran into a section regarding our Highly Trained Technicians. We take pride in knowing that our staff is always the best equipped to restore your property quickly and safely. From our initial training at the SERVPRO Corporate training facility to regular Institute of Inspection Cleaning and Restoration Certification (IICRC) industry certifications, our employees are constantly learning and growing in the industry to provide top-of-the-line service that you can trust. 

Just as certified accountants, plumbers and mechanics project a higher level of competency in their fields, and just as members of the American Medical Association and American Bar Association set themselves a part through training, experience and comprehensive examination — IICRC certification helps to immediately identify the cleaning, restoration and inspection industry’s most skilled and dedicated technicians and businesses. 

What is the IICRC?

The IICRC, stands for the Institute of Inspection, Cleaning & Restoration Certification. The IICRC certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Its mission is as follows:

The Mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.

The IICRC serves as a independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within the inspection, cleaning and restoration industries. The IICRC also ensures that when consumers hire a cleantrust-Certified Firm or technician, they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry’s “standard of care.”

So while they represent our industry in a variety of ways, their core mission has always been to train technicians within the industry on the best-practices of the day. Perhaps one of the biggest catch phrases these days is the ‘pace of innovation’. And while that can apply to the Internet, robotics, etc. it also holds true in the water damage restoration space. And its no surprise, given all of the advanced equipment we are trained to use to mitigate damage to your home or business. 

What is included in IICRC Certification?

The IICRC offers a wide variety of training programs to address virtually every part of a property. Whether it’s the cleaning of carpets or remediating mold damage, or anything in between, the IICRC has a class for it. The intensity and length of the various courses differs based on the subject at hand, but a technician must attend a several day class including both classroom instruction and hands-on training. At the end of that period, an examination takes place to ensure retention. After the passing of the exam, the technician is given their certification. And like other professions in which the industry is constantly changing, continuing education must occur. So to maintain an IICRC certification, technicians must take additional courses each year to stay up-to-date on new equipment and learn new methods.

Why does an IICRC certification matter?

Most states require licensing for trade industries in which they deem your health and safety to be at risk should the work be done poorly. Industries like electrical contracting and plumbing come to the top of most people’s mind. But for whatever reason, no states require any sort of licensing for the water mitigation industry. What that means is that literally anyone can start a water damage restoration company without any actual skills or knowledge of how to do that job. The can just cheaply finance some equipment and start taking jobs. We understand the complexities of the work we perform because we’ve seen situations that have even stumped our most experienced technicians. So for us, the fact that anyone can do our jobs is ludicrous.

The fact of the matter is the work we do is going to have a profound impact on the health of your family. If the job isn’t done right, the chances of your home developing a serious mold problem are high. If you don’t know much about mold, here’s a great write-up on the health effects of long-term exposure to mold spores. So even when it comes to a small amount of water damage, it’s imperative you have a certified technician examine the loss. There’s just too much on the line to trust the health of your home and family to someone that doesn’t know what they are doing!

Our technicians are IICRC-certified!

We say it all over our web site because it is important: at SERVPRO of East Sacramento/West Arden-Arcade, you can rest assured the technicians the arrive at your home or place of business are highly trained and certified by the IICRC. So whether or not you decide to hire us to help cleanup your water damaged property, you’ll at least walk away from our on-site assessment confident in the prognosis you’ve received.

North Highlands Mold on Water Heater

8/9/2019 (Permalink)

The damage in this water heater closet was caused by a valve not being tightened on the hot water heater.

When your hot water heater leaks, it can cause a lot of damage to your home, and left untreated, it can lead to mold growth. This mold that grows from hot water heater leaks can cause even more damage to your floors and walls, but it can also cause health effects. Because hot water heaters are often in places of the home where homeowners don’t go very often, there have been many cases that we have seen where homeowners don’t always spot a leaking hot water heater unless the problem has been ongoing for a while.

Spotting a Hot Water Heater Leak

It is important to know how to best identify a hot water leak, because the longer that damage sits in your home, the longer the damage can worsen. It is recommended that you check your hot water heater routinely to ensure that you aren’t experiencing  a leak in your home.

  • Water on the floor around the hot water heater
  • Discoloration of the floor and/or wall around the hot water heater
  • Mold on the floor and/or wall around the hot water heater
  • Musty odor in the area where your hot water heater is located. A musty odor is a sign of mold, and if you smell that odor, it means you likely have mold somewhere in your home, even if you don’t see it. Since mold often grows in hard-to-spot areas, like inside walls, under carpet and linoleum, and inside heating and ventilation ducts, it’s not unusual to smell mold but not see it.
  • Condensation around the hot water heater can sometimes make the floor wet and cause mold to begin to grow. 

Other plumbing leaks can cause similar issues. Obviously in order to fix the problem, you need to identify it correctly. Any of these problems can lead to damaged flooring and mold growth, so they all need to be corrected as soon as possible.

Dealing with Mold from a Hot Water Heater

If there is mold around your home, it is important for it to be removed as soon as possible due to the health effects that your household may encounter. Mold can be removed from non-porous surfaces like tile floors with an antimicrobial cleanser and a scrub brush. It’s not possible to remove mold completely from porous surfaces, though, like carpets, drywall and floorboards. Those materials must be removed (carefully, in order not to spread mold spores to other areas of the home in the process) and replaced.

If you are experiencing any mold-related health problems or if you have respiratory problems like asthma or any disorders of the immune system, we recommend not attempting to remove mold yourself because the mold removal process will expose you to more mold spores and can make your condition worse. To protect your health, we recommend calling in a professional for the job in those instances.

Every mold damage scenario is different, and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate a “typical” process:

  1. Emergency Contact
  2. Inspection and Mold Damage Assessment
  3. Mold Containment
  4. Air Filtration
  5. Removing Mold and Mold-Infested Materials
  6. Cleaning Contents and Belongings
  7. Restoration

In order to prevent mold from returning, it is imperative that you repair any problem, leak, or plumbing problem that led to the development of mold. Otherwise, you’ll soon find yourself dealing with mold again.

Getting Help with a Hot Water Heater Leak

If your hot water heating is leaking or you have mold around your hot water heater, we recommend calling in a mold remediation professional. Your technician can diagnose the problem, figure out where the water is coming from and let you know how to fix it. They can also locate any mold in the home, including mold growing in hard-to-see places, and let you know what needs to be done to correct that problem. If you are looking for experienced mold remediation professionals offering free inspections and consultations in your area, click here.

Sacramento House Fire Restoration

8/2/2019 (Permalink)

In a fire like this, the task of cleaning up may seem insurmountable. We are always here to help 24/7/365 to ensure quick response in emergencies.

Experiencing a house fire is a frightening, sickening, and very upsetting experience. In the aftermath of a fire, it is very important to know what to do to protect yourself and others from any possibility of further harm. This blog post will help you with key things to do and know after a fire.

If you need to reenter your home, you need to make sure that it is safe to do so.

You need to make sure that the fire is extinguished, that the authorities have established that it is safe to enter, and the severity of the fire. You need to recognize that there is a chance that you might not be able to reenter if the building is too badly damaged.

Know who to call.

  • Contact family members that may not have been with you. Let them know what happened, let them know that everybody is okay (if so) and let them know the information that is necessary.
  • Contacting your insurance is the number one thing that youneed to do. This will not only enable documentation of the event and set in train the insurance claim but your insurer will be able to talk you through emergency lodging and living expenses. Remember to retain all receipts to make a claim. The insurance company will also assist with clean up options.
  • If you are a tenant, contact the owner/landlord and/or their insurance company.
  • Anyone who you feel that could be helpful to you, not necessarily just an insurance company but even a restoration company. Restoration companies should work hand in hand with your insurance to take some of that weight off of your shoulders.

Secure the property. 

If you have not already being told to do so, it is important to secure your property to prevent possible looting. Talk to emergency services on how best to go about this. Most insurance policies require this.

Consider cleanup requirements

Depending on the severity of the fire, interior cleaning may be what is required. Damage to the property often goes beyond what you can see. Types of damage can include ash, charring, soot, smoke, odor, contents damage, and even water damage from fire fighters putting out the fire.  

If water was used to put out the fire, its best to call the professionals.

Water damage can lead to more damage or even mold if not dried properly. Insurance companies will often have approved restoration contractors that you can call for board up, structural drying, contents cleaning and structural cleaning and repair.

Seek counseling if needed and reassure your family. 

Having your house damaged or destroyed by fire is extremely traumatic and can have lasting impacts on each family member, depending on his or her ability to cope. Common feelings are helplessness, disorientation, pining for belongings, deep sadness, a sense of deprivation, despair and a loss of routine and structure. Reassure each other and let the emotions happen. Keep a close eye on children and be truthful with them about what has happened and if you do not know what is going to happen next, at least reassure them that you have one another, that things can all be replaced and that the only way is up from here on.

A house fire can be one of the most terrifying experiences you can go through. If you have experienced a fire in your home and need assistance with the cleanup, please give us a call at 916-285-7257, we are available 24/7 and are committed to bringing you the utmost care as quickly and professionally as possible.