Apartment Water Damage
In this photo, our technician Daniel is wearing personal protective equipment before cleaning a contaminated bathroom in an apartment building.
In Sacramento and other areas in the valley, rain is a part of life. Being that we are surrounded by two large rivers, flooding can happen easily from weather, let alone all the ways that flooding can happen internally. (From blown water heaters, to burst pipes, we have seen it all!) When you are a landlord or a tenant when water damage hits, you may not know where to turn. It is important to know your rights in this situation.
If you are a property manager or landlord...
It is your responsibility to make sure that your property is habitable by its occupants. Water damage can easily lead to situations that are dangerous for the tenants’ health. If it is too dangerous to stay, then you must find them somewhere to live while work is being done. According to California Civil Code section 1941, the landlord is responsible for providing tenants with habitable living conditions and repair any problem that makes the property uninhabitable, including water damage, with the exception of problems caused by the tenant, guests, children, or pets.
Your property manager should be able to help you dry out the water from the building, although they are not required to cover the loss or damage of your personal items. Review your rental agreement carefully to determine who is responsible for your repairs. Hopefully, you have renter’s insurance, and your policy can cover the loss of any personal items damaged by water damage.
Preparation is Key
Water damage is every renter’s and property manager’s nightmare. It is best to know what to expect and how to protect yourself if it occurs. Having a relationship with a water restoration company can save your property more quickly, and SERVPRO of East Sacramento / West Arden Arcade is offering free Emergency Ready Plans for the upcoming year. Don’t let water damage take control of your life. Give us a call today at 916-285-7257.
If you have water damage in your apartment building, don’t hesitate. Give the pros a call today.
Click here to see tips on minimizing damage in apartment residences.
Immediate Fire Restoration
In this hallway of a Sacramento home, you can see the soot buildup from a fire on the sides of the walls. Everything in this home was cleaned.
When your home or business is affected by fire damage, the aftermath is overwhelming, but if the restoration is postponed, the destruction from smoke damage will worsen. Whenever a fire damage occurs, firefighting efforts may cause water damage on the site as well. The longer you wait to assess this damage, the more repairs you will need to fix – which may be reflected in your bill for damages when all is said and done. To avoid costly repairs and long-term issues, it is important to make fire damage restoration a priority in order to get your home back to normal as soon as possible.
One of the most important steps to take when dealing with fire restoration is to find a quality fire restoration services that can help you assess the damage, give you an estimate on costs and start the clean up process. It is important to contact your home insurance company to make them aware of the fire and they may provide you with referrals for reliable restoration companies in your area. It is pivotal to enlist the help of a licensed and insured fire damage restoration company to prevent further damage to your home. Most restoration companies are trained extensively to handle this type of damage and many will perform some of the following steps to help you through the initial fire cleanup.
- Smoke and fire damage restoration services will try to save as many of your home and personal belongings (such as appliances, furniture and clothing) as they can.
- Document everything they remove from your home by taking pictures and/or keeping written records.
- Return any salvageable furniture and appliances back to your home, after the fire restoration is complete.
- Work quickly and carefully to get you back in your home as soon as possible, and stay in contact with you to make sure the repairs were done correctly and your home isn't experiencing any other problems.
Be sure to go through your home insurance company when hiring a fire damage restoration service, or do a thorough background check if you choose one on your own to make sure they are licensed and insured. Be wary of “fire chasing” contractors who target victims of house fires and pressure them into signing expensive repair contracts, perform extremely low-quality repair work and might not be licensed or insured.
While it is so important to have a qualified restoration company to handle your smoke damage restoration, there are some things that you can do to minimize the initial damage before professionals arrive. If it is possible to enter your house, make sure you’re wearing work gloves, long sleeves/pants, and proper respiratory protection, such as a N95+ mask because exposure to soot can cause respiratory problems and other medical issues.
- Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
- Keep hands clean. Soot on hands can further soil our home.
- Place dry towels or old linens on rugs, upholstery, and high traffic areas.
- If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odors.
- Wipe soot from chrome on kitchen and bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.
- Wash both sides of leaves on house plants.
- Change HVAC filter, but leave system off until a trained professional can check the system.
- Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of HVAC system.
If your home has been affected by fire or smoke damage, SERVPRO of East Sacramento / West Arden-Arcade has licensed, background checked technicians with a wealth of knowledge ready to help you out. To get an estimate, give us a call at 916-285-7257.
Water Damage Sacramento
A photo of one of our technicians, Marvin, in personal protective equipment before going into the attic of a Sacramento home.
5 Principles of Water Damage
SERVPRO of East Sacramento / West Arden-Arcade believes in effective water restoration, in fact it is the cornerstone of our business. The water restoration industry describes the process of drying wet building materials and contents in five fundamental principles, which is determined by the IICRC (Institute of Inspection cleaning and Restoration Certification). Our technicians receive classes from the IICRC to learn to apply these principles effectively, so that our restorers can respond promptly whenever water intrudes in a building.
Principle 1: Safety
On a SERVPRO of East Sacramento / West Arden-Arcade worksite, safety is every single technician’s main responsibility. A primary concern of water damage is that our restorers make an effort to inform and protect the occupants at all costs from whatever safety issues may arise during a project.
Principle 2: Document conditions and work procedures
Our team has come to the realization that communication is so important to the restoration business. From talking with the building’s occupants with the observations to help define the nature of the water damage. This information is then gathered from this initial inspection and documented and used by their insurance company to plan the necessary emergency procedures.
Our restorers are constantly conducting ongoing inspections while on site to measure the moisture contents inside the building in materials affected by the water. When the structure is considered dry again, restorers must conduct a final inspection.
Principle 3: Mitigation
A concern the restorer’s will have on a water damage site is to prevent any further damages caused by water to become worse. Effective mitigation of a water intrusion will reduce the amount of damage a property suffers and will also reduce the cost of restoring the property to its condition before the loss.
The main goal of mitigation is to control the moisture and contamination. The restorer will check for the source of the moisture problems in the building. This source of moisture or water needs to be stopped or drying will not be successful. The building owner is responsible for correcting the source of the water intrusion, but SERVPRO of East Sacramento / West Arden-Arcade will assist in identifying the source.
Principle 4: Drying
SERVPRO of East Sacramento / West Arden Arcade’s main task is to reduce the time that building materials are excessively wet. The faster we can return your items to a dry condition, the less damage will result. The drying process includes these procedures:
- Removing excess water through:
- Enhance evaporation of moisture
- Remove water vapor by dehumidification or ventilation
- Control temperature to enhance moisture removal
Once our technicians can confirm that the moisture content of the structure and contents have reached their drying goals, the drying services our done. Now you can begin your restoration services. Now it is time to perform any repairs and cleaning tasks needed to return the property to its preloss conditions.
In rain or shine, SERVPRO of East Sacramento / West Arden-Arcade can help you return your property back to normal. We are always here to help. Give us a call today at 916-285-7257.
Water Damage Equipment
From left to right: a desiccant dehumidifier, and two air movers
Our team at SERVPRO of East Sacramento / West Arden Arcade understands how pivotal the proper equipment is to lessening the cost of a water damage. While speed is important to reducing the resulting damage, technology and equipment are essential to dry the structure. SERVPRO of East Sacramento / West Arden Arcade technicians are prepared to answer your call quickly and use their state-of-the-art-equipment to help dry a structure and personal property efficiently.
Using psychrometry, the study of the air and it’s properties, SERVPRO has developed professional equipment that measures and utilizes the properties of temperature, humidity, vapor pressure, and dew point to evaluate the air conditions in the structure. SERVPRO of East Sacramento / West Arden Arcade professionals are taught to use these numbers to create a proper atmosphere for effective drying. Restoration professionals are taught to manipulate temperature and humidity levels to produce prime drying conditions without causing secondary damage through improper drying processes.
When SERVPRO of East Sacramento / West Arden Arcade professionals are first at your property, they will perform a scope, which involves locating the areas of the structure affected by water damage and defining the extent to which the structure and contents have absorbed moisture. Our technicians use moisture detection devices that are also used to verify an environment has been dried thoroughly.
- Moisture meters are instruments that is used to detect the moisture content in materials. Our moisture meters test moisture readings that enable our technicians to monitor the drying process.
- Moisture Sensors are instruments designed to detect moisture in carpets, baseboards, and walls.
- Thermo-hygrometers are used to measure temperature and relative humidity. SERVPRO of East Sacramento / West Arden Arcade professionals use this tool to create a psychrometric chart to calculate specific humidity, dew point, and vapor pressure.
When drying a structure, many tools are used to remove water from materials and provide mitigation services. Our SERVPRO of East Sacramento / West Arden Arcade technicians are taught through the Institute of Inspection Cleaning and Restoration Certification (IICRC), the standard setting non-profit organization that provides training for restoration technicians, to use psychometrics to dry a structure in the best way.
- Extractors are used to remove water from floors after a water damage. Extractors can be truck mounted or portable, weighted or handheld. The best way to respond quickly to a water damage is through extraction.
- Air Movers are used in water damage restoration to enhance evaporation at the surface level to reduce drying time. When the airflow to the surface increases, the moisture in the air increases. The moisture is then eliminated from the air using dehumidifiers.
- Dehumidifiers are used to lower the relative humidity to increase the rate of evaporation. Dehumidifiers pull in the moist, humid air and discharging dry, warm air. This dry air acts like a sponge, absorbing moisture from wet materials. The two types of dehumidifiers are:
- Refrigerant – work similarly to air conditioners
- Desiccant – use chemicals to absorb moisture through the air
SERVPRO of East Sacramento / West Arden Arcade uses quality equipment to help dry your structure every time. Call us at 916-285-7257 for a no-cost assessment of your property.
This is just one of the huge trailers we have to use in the Camp Fire clean up.
In the last month, California has seen some of the most dangerous wild fires in our state’s history. The strong winds and low humidity caused wildfires to erupt throughout the entire state of California. With our long drought and the hot-than-normal summers led to even drier conditions throughout the area, creating the perfect fire fuel. Both of the recent fires, the Camp Fire in Paradise, CA and the Woolsey Fire in Southern California, were violently destructive events that took far too many lives. Thankfully, the wildfires have been finally contained and are no longer a danger, but the threat of flooding still looms.
While most homes in Paradise and Ventura County may have been demolished, there is still extensive smoke and fire damage, as well as secondary water damage and soot damage, in the surrounding areas. Our franchise, SERVPRO of East Sacramento / West Arden-Arcade, has already left for Paradise, CA to start the cleanup efforts and assist the local franchises with the cleanup.
Disaster Recovery Team
In the event of widescale damage throughout an entire community, you need a restoration company that you can trust will do the job right 100% of the time. SERVPRO of East Sacramento / West Arden-Arcade is proud to be part of huge network of over 1,700 franchises with tens of thousands of technicians which can handle any size disaster.
Why choose SERVPRO of East Sacramento / West Arden-Arcade?
- We are Faster to Any Disaster. Our team at SERVPRO of East Sacramento/West Arden-Arcade is committed to punctuality and fast response times. Fire and water don’t wait to damage your building, you shouldn’t have to wait for restoration.
- We are Fire and Water Damage Experts. Our team is trained constantly through certification classes with the IICRC to study the standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.
- We RESTORE rather than REPLACE. SERVPRO of East Sacramento / West Arden-Arcade professionals clean and restore your property using specialized equipment and cleaning techniques. The restore first mentality saves you money, time, and gets you back to your life faster.
Restaurant Clean Up
This job was dried and reconstructed by the end of the weekend! We are very proud of our work on this job.
Here at SERVPRO of East Sacramento / West Arden-Arcade, we have seen our share of difficult jobs from entire basement clean ups to flooded dance studios, but when we got the call to help clean up a local Sacramento restaurant, we didn’t know what was in store for us. When we arrived on scene, we saw buckets of water on the floor that had leaked through the intricate ceiling tiles from the apartment above. We had dried the apartment above this restaurant and quickly got to work on restoring the ceiling below. It took two cranes, six technicians, thirteen air movers, and five dehumidifiers, but we finally dried this nearly 5,000 square foot restaurant in less than 2 days.
As a locally owned business in the Sacramento region, we understand the importance of a property's appearance and that every hour that the damage is present is an hour of lost productivity. Being that half of businesses that close due damage never reopen their doors, we are committed to restoring your building as quickly as possible. When you need a restoration or cleaning professional, SERVPRO of East Sacramento / West Arden-Arcade has quality technicians and expertise to help make it “Like it never even happened.”
Commercial Building Restoration Services
SERVPRO of East Sacramento / West Arden-Arcade responds quickly to your Sacramento fire, water, or mold damage emergency, 24 hours a day. Whether the damage occurs in a small business building or a big box store, we have the training, experience, and equipment to handle the situation. Our national network of 1,700 Franchises gives us access to personnel and resources to respond to any size restoration emergency. Learn more about our commercial restoration services:
Commercial Storm Restoration
SERVPRO of East Sacramento / West Arden-Arcade is committed to bringing your business
When large natural disasters hit an area, local restoration companies are often overwhelmed with the high demand that a large storm may leave in its wake. With our SERVPRO network with over 1,700 franchises that gives us access to personnel and resources to respond to any size restoration emergency. With the statistic of 50% of businesses that close during a disaster never reopening, our SERVPRO of East Sacramento / West Arden-Arcade team personally wants to make sure that you can reopen your doors as soon as possible.
In the event of a large natural disaster, the first ones to help on our lists are the businesses that have opened an Emergency Readiness Plan with us. Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well before it happens.
The SERVPRO Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program. Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company.
By working with SERVPRO of East Sacramento/West Arden-Arcade to develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order.
Call SERVPRO of East Sacramento/West Arden Arcade at 916-285-7257 today for a No Cost Assessment of your facility! Click here to download the free app!
Water Damage Signs at Home
In this photo, the minimal bubbling around the ceiling revealed a much bigger problem that we found in the attic.
Whether you are looking at a new home to buy or rent or are inspecting your own home, it is important to know the signs of water damage or potential water damage. Whether from a flood, fire, or leak, water damage can cause structural problems and lead to the presence of mold which can present a health risk to the occupants of the home.
What to look for
Learning the tell tale signs of water damage is an important part of homeownership so that you can identify any existing problems and be prepared to spot it in the future. Water damage can develop as changes in colors, textures, and even smells in the interior and exterior of your home. For instance, ceiling water damage is usually easier to spot than water damage in a basement because you will see stains and discoloration on a ceiling, but may not know that a musty odor can be a sign that there is a problem on the lower level of your home.
- Water Accumulation: The most obvious sign that you have water damage on your hands is areas of standing or pooling water. These can result from old or malfunctioning appliances including washers, water heaters and toilets. A puddle could also occur from a leaking roof, or from drainage pipes if the water is on the outside of your home.
- Discoloration: With water damage in your ceiling and attic, look for water spots and stains. The area can appear wet or dry and usually is a yellow, brown, or copper color in a ring. Walls may have bubbling, cracking, or peeling paint and wallpaper in addition to staining.
- Changes in texture: While you may see a lot of discoloration in walls and ceilings, the main sign of water damage in flooring is the changes in texture. This is a result of water seeping between the floorboards and pooling underneath them while the material soaks up as much water as possible. Some changes in texture include:
- Buckling: You may notice soft spots in hardwood floors due to rotten wood, which feels spongy compared to normal wood. Water can seep into subflooring of all types of flooring material and cause sagging.
- Sagging/Sinking: You may notice soft spots in hardwood floors due to rotten wood, which feels spongy compared to normal wood. Water can seep into subflooring of all types of flooring material and cause sagging.
- Cupping: Cupping occurs when water is absorbed from the sides and bottom of the wood. This normally happens when water pools underneath the wood during a water loss. The edges will slightly raise or “cup.” Cupping can often be sanded out.
- Crowning: Crowning occurs when the top of the wood holds more moisture than the sides and the bottom of the wood. This makes the wood arch or create a bowed shape in the middle. Most of the time you cannot sand out crowned flooring.
- Odor: Trust your sense of smell. If you smell mustiness or mildew, it's likely there was water damage and now there may be a potential mold issue. The smell may come from basements, walls, and other areas where water damage has been accumulating for some time. Trust your sense of smell. If you smell mustiness or mildew, it's likely there was water damage and now there may be a potential mold issue.
What to do if you find Water Damage
If your home has water damage or even if you suspect that you may have a problem, give SERVPRO of East Sacramento / West Arden-Arcade a call. First, if you can, locate the problem area. Next, take any necessary steps to prevent any further damage. You may need to soak up standing water on the floor with towels or shut off your home's water supply.
Then, call your home insurance company to report the damage and contact a licensed professional to begin the cleanup process. We will work with your insurance company to help you determine your next steps.
Do you have water damage in your home or business? We are always here to help. Give us a call at 916-285-7257!
Holiday Fire TIps
Be fire safe this holiday season!
Last year in 2018, SERVPRO of East Sacramento / West Arden-Arcade did an article on Holiday Kitchen Tips, which was very well loved and we highly recommend you to check it out. And while it was a comprehensive look on Holiday cooking, we decided to broaden our scope this year and offer some extra tips on candles and Christmas tree safety. Because while you might not know it, the top three days for home candle fires are Christmas, New Year’s Day, and Christmas Eve, according to the National Fire Protection Association. These hallmarks of the holiday season with twinkling lights and brilliant evergreens that we love so much can quickly turn this festive time of year into a devastating one.
Cooking fires are without a doubt the leading cause of US home fires and injuries year-round, Christmas Day is a particularly risky day for cooking with a 72% increase in the number of home cooking fires compared to a typical day. We already covered a good few tips you can check out here, but we just wanted to reiterate a couple for this holiday season.
- Be on alert! If you are sleepy or have consumed alcohol, don’t use the stove or stovetop.
- Stay in the kitchen while you are frying, grilling, boiling, or broiling food.
- If you are simmering, baking, or roasting food, check it regularly, remain in the kitchen while food is cooking, and use a timer to remind you that you are cooking.
- Keep anything that can catch fire — oven mitts, wooden utensils, food packaging, towels or curtains — away from your stovetop.
Learn more about Cooking Safety in your home here.
While Christmas tree fires aren’t super common, they are far more deadly than the average house fire. Lets get a couple of our facts straight:
- One of every three home Christmas tree fires is caused by electrical problems.
- Although Christmas tree fires are not common, when they do occur, they are more likely to be serious. On average, one out of every 32 reported home Christmas tree fires resulted in a death, compared to an average of one death per 143 reported home fires.
- A heat source too close to the tree causes roughly one in every four (25%!) of the fires.
Christmas tree safety doesn’t need to be hard! It’s about being vigilant and careful while you celebrate the holidays. It is important to be fire smart. A small fire that spreads to a Christmas Tree can grow large very quickly.
- Picking the tree: Choose a tree with fresh green needles that do not fall off when touched. This assures that the tree will last the longest and it is dry.
- Placing the tree: Before placing the tree in the stand, cut 2” from the base of the trunk.
- Make sure the tree is at least three feet away from any heat source, like fireplaces, radiators, candles, heat vents or lights.
- Make sure the tree is not blocking an exit.
- Add water to the tree stand. Be sure to add water daily.
- Lighting the tree: Use lights that have a label of a recognized testing laboratory. Some lights are only for indoor or outdoor use.
- Replace any string of lights with worn or broken cords or loose bulb connections. Read manufacturer’s instructions for number of light strands to connect.
- Never use lit candles to decorate the tree.
- Always turn off Christmas tree lights before leaving home or going to bed.
- After Christmas: Get rid of the tree after Christmas or when it is dry.
- Dried-out trees are a fire danger and should not be left in the home, garage, or placed outside against the home.
- City of Sacramento residential yard waste customers can place trees in the street for pickup as part of the City’s Leaf Season service. Residents can find their estimated collection dates on the Sacramento Collection calendar.
- Bring outdoor electrical lights inside after the holidays to prevent hazards and make them last longer.
December is the peak time of year for home candle fires. More than half (55 percent) of the December home decoration fires were started by candles, compared to one-third (32 percent) the remainder of the year.
Candle with Care
- Blow out all candles when you leave the room or go to bed. Avoid the use of candles in the bedroom and other areas where people may fall asleep.
- Keep candles at least 1 foot (30 centimetres) away from anything that can burn.
If you do burn candles, make sure that you...
- Use candle holders that are sturdy, and won’t tip over easily.
- Put candle holders on a sturdy, uncluttered surface.
- Light candles carefully. Keep your hair and any loose clothing away from the flame.
- Don’t burn a candle all the way down — put it out before it gets too close to the holder or container.
- Never use a candle if oxygen is used in the home.
- Have flashlights and battery-powered lighting ready to use during a power outage. Never use candles.
Lit candles are used in religious services, in places of worship, and in the home. Whether you are using one candle, or more than one on a candelabra, kinara, chanukiah or menorah, make sure you take a few moments to learn about using candles safely.
- Handheld candles should not be passed from one person to another at any time.
- When lighting candles at a candle lighting service, have the person with the unlit candle dip their candle into the flame of the lit candle.
- Lit candles should not be placed in windows where a blind or curtain could catch fire.
- Candles placed on, or near tables, altars, or shrines, must be watched by an adult.
- If a candle must burn continuously, be sure it is enclosed in a glass container and placed in a sink, on a metal tray, or in a deep basin filled with water.
Winter holidays are a time for families and friends to get together. But that also means a greater risk for fire. There are string lights, too many extension cords, and electrical hazards amok! Following a few simple tips will ensure a happy and fire-safe holiday season.
- Be careful with holiday decorations. Choose decorations that are flame resistant or flame retardant.
- Keep lit candles away from decorations and other things that can burn.
- Some lights are only for indoor or outdoor use, but not both.
- Replace any string of lights with worn or broken cords or loose bulb connections. Read manufacturer’s instructions for number of light strands to connect.
- Use clips, not nails, to hang lights so the cords do not get damaged.
- Keep decorations away from windows and doors.
- Blow out lit candles when you leave the room or go to bed. Turn off all light strings and decorations before leaving home or going to bed
Camp Fire Update
We are on site in Paradise California, ready to help victims of the Camp Fire.
Authorities announced that as of Sunday, the horrific Camp Fire, which had killed at least 85 people, destroying over 14,000 residences and charred an area the size of Chicago, has finally been fully contained. Cal Fire made this announcement after spending 17 days beating back a blaze that has burned through 153,000 acres of Butte County, north of Sacramento. Those three straight days of rain helped more than 1,000 firefighters get a foothold.
Even though the fire is contained, the nightmare is far from over for displaced residents, who face dangers as some prepare to see their homes for the first time in weeks. Thousands of displaced people in shelters and hotels or camping outdoors in freezing weather face an uncertain future following the deadliest, most destructive wildfire in California history. In addition to all the homes missing, authorities expect the death toll to rise as nearly 300 people are still unaccounted for, and crews are still searching through the ash of buildings for human remains.
Crews are working to repair power lines and clear debris from roads. Partially burned or hollowed-out trees are an ever-present threat. Debris and ash could be toxic, full of heavy metals or carcinogens. Just sleeping at a home surrounded by ash and debris could be hazardous.
Please consider donating to our fundraiser to help the victims of the Camp Fire. SERVPRO of East Sacramento / West Arden-Arcade is always here to help. We understand how difficult this time is for Paradise Families and want to do as much as we can to use our platform as a Sacramento business to help Butte County.