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East Sacramento Mold and Water Damage Clean Up

9/13/2019 (Permalink)

Multiple moldy floorboards piled on top of each other after a water damage cleanup. From the surface, these floorboards looked fine. But after they were pulled by technicians, the mold underneath was revealed.

SERVPRO of East Sacramento/West Arden-Arcade is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 916-285-7257

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East Sacramento/West Arden-Arcade has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Sacramento/West Arden-Arcade

SERVPRO of East Sacramento/West Arden-Arcade specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


  • SRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • OCT - Odor Control Technician
  • WRT - Water Damage Restoration Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • IICRC Certified Firm
  • ASD - Applied Structural Drying Technician

Arden-Arcade Fire Cleanup

9/6/2019 (Permalink)

countertop covered in soot and behind it is a blackened wall In this photo, you can see the charred remnants of the kitchen fire that took place, as well as the soot covered wall behind it.

This home was heavily affected by a fire that started from a kitchen fire. This photo shows the kitchen where the fire started. The entire house smelled like smoke, and there was a lot of soot in the house. 

SERVPRO of East Sacramento/West Arden Arcade was called in to clean up the aftermath! Our skilled technicians worked extra hard cleaning all of the surfaces and objects to make sure that this home would be back to normal soon. 

What to do when you have fire and smoke damage:

  • Limit movement in home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork
  • Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
  • Change HVAC filter, but leave system off until a professional can check the system. 

What to NOT do when you have fire and smoke damage:

  • Attempt to wash any walls or painted surfaces.
  • Attempt to shampoo carpet or upholstered furniture.
  • Attempt to clean any electrical appliances that may have been close to ire, heat, or water.
  • Consume any food or beverages that may have been stored closed to fire, heat, or water. 
  • Turn on ceiling fixtures.
  • Send garments to the dry cleaner. Improper cleaning will set in the smoke odor. 

If you have fire or smoke damage, SERVPRO of East Sacramento and West Arden/Arcade is here to help. Please give us a call, 24/7, at 916-285-7257.

Weather Damage in NorCal

8/30/2019 (Permalink)

A line of green trailers and a few trucks are spread across asphalt. The trailers say "Disaster Recovery" on them. In this photo, you can see how many technicians we had on site for the Camp Fire cleanup.

In the restoration industry, we consider "Storm Damage" to be when any natural disaster causes an extensive amount of damage across a region. This can be anything from flooding and rainstorms, to wildfires and hurricanes. Restoring storm- and flood-damaged properties is really the cornerstone of our business here in the Northern California region. Our trained professionals are well seasoned in storm restoration, specifically in the Tubb Fire, the Carr Fire, and the Camp Fire. We use specialized equipment and advanced training to quickly restore your Sacramento property to pre-storm condition. Our team is dedicated to responding immediately, which helps to minimize secondary damage.

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big.

If you find yourself the victim of disaster, give us a call at 916-285-7257.

In the event of widescale damage throughout an entire community, you need a restoration company that you can trust will do the job right 100% of the time. SERVPRO of East Sacramento/West Arden-Arcade is proud to be part of huge network of over 1,700 franchises with tens of thousands of technicians which can handle any size disaster.

Find Sacramento Damage Restoration

8/23/2019 (Permalink)

IICRC Certified Business logo Our rigorous ongoing training makes sure that our staff is always the best equipped to restore your property quickly and safely.

When you check out SERVPRO of East Sacramento/West Arden-Arcade’s website, chances are you may have ran into a section regarding our Highly Trained Technicians. We take pride in knowing that our staff is always the best equipped to restore your property quickly and safely. From our initial training at the SERVPRO Corporate training facility to regular Institute of Inspection Cleaning and Restoration Certification (IICRC) industry certifications, our employees are constantly learning and growing in the industry to provide top-of-the-line service that you can trust. 

Just as certified accountants, plumbers and mechanics project a higher level of competency in their fields, and just as members of the American Medical Association and American Bar Association set themselves a part through training, experience and comprehensive examination — IICRC certification helps to immediately identify the cleaning, restoration and inspection industry’s most skilled and dedicated technicians and businesses. 

What is the IICRC?

The IICRC, stands for the Institute of Inspection, Cleaning & Restoration Certification. The IICRC certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Its mission is as follows:

The Mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries.

The IICRC serves as a independent, certification body, that sets and promotes high standards and ethics, and advances communication and technical proficiency within the inspection, cleaning and restoration industries. The IICRC also ensures that when consumers hire a cleantrust-Certified Firm or technician, they have hired experts who will provide reasonable assurance that work will be completed in accordance with the industry’s “standard of care.”

So while they represent our industry in a variety of ways, their core mission has always been to train technicians within the industry on the best-practices of the day. Perhaps one of the biggest catch phrases these days is the ‘pace of innovation’. And while that can apply to the Internet, robotics, etc. it also holds true in the water damage restoration space. And its no surprise, given all of the advanced equipment we are trained to use to mitigate damage to your home or business. 

What is included in IICRC Certification?

The IICRC offers a wide variety of training programs to address virtually every part of a property. Whether it’s the cleaning of carpets or remediating mold damage, or anything in between, the IICRC has a class for it. The intensity and length of the various courses differs based on the subject at hand, but a technician must attend a several day class including both classroom instruction and hands-on training. At the end of that period, an examination takes place to ensure retention. After the passing of the exam, the technician is given their certification. And like other professions in which the industry is constantly changing, continuing education must occur. So to maintain an IICRC certification, technicians must take additional courses each year to stay up-to-date on new equipment and learn new methods.

Why does an IICRC certification matter?

Most states require licensing for trade industries in which they deem your health and safety to be at risk should the work be done poorly. Industries like electrical contracting and plumbing come to the top of most people’s mind. But for whatever reason, no states require any sort of licensing for the water mitigation industry. What that means is that literally anyone can start a water damage restoration company without any actual skills or knowledge of how to do that job. The can just cheaply finance some equipment and start taking jobs. We understand the complexities of the work we perform because we’ve seen situations that have even stumped our most experienced technicians. So for us, the fact that anyone can do our jobs is ludicrous.

The fact of the matter is the work we do is going to have a profound impact on the health of your family. If the job isn’t done right, the chances of your home developing a serious mold problem are high. If you don’t know much about mold, here’s a great write-up on the health effects of long-term exposure to mold spores. So even when it comes to a small amount of water damage, it’s imperative you have a certified technician examine the loss. There’s just too much on the line to trust the health of your home and family to someone that doesn’t know what they are doing!

Our technicians are IICRC-certified!

We say it all over our web site because it is important: at SERVPRO of East Sacramento/West Arden-Arcade, you can rest assured the technicians the arrive at your home or place of business are highly trained and certified by the IICRC. So whether or not you decide to hire us to help cleanup your water damaged property, you’ll at least walk away from our on-site assessment confident in the prognosis you’ve received.

North Highlands Mold on Water Heater

8/9/2019 (Permalink)

The damage in this water heater closet was caused by a valve not being tightened on the hot water heater.

When your hot water heater leaks, it can cause a lot of damage to your home, and left untreated, it can lead to mold growth. This mold that grows from hot water heater leaks can cause even more damage to your floors and walls, but it can also cause health effects. Because hot water heaters are often in places of the home where homeowners don’t go very often, there have been many cases that we have seen where homeowners don’t always spot a leaking hot water heater unless the problem has been ongoing for a while.

Spotting a Hot Water Heater Leak

It is important to know how to best identify a hot water leak, because the longer that damage sits in your home, the longer the damage can worsen. It is recommended that you check your hot water heater routinely to ensure that you aren’t experiencing  a leak in your home.

  • Water on the floor around the hot water heater
  • Discoloration of the floor and/or wall around the hot water heater
  • Mold on the floor and/or wall around the hot water heater
  • Musty odor in the area where your hot water heater is located. A musty odor is a sign of mold, and if you smell that odor, it means you likely have mold somewhere in your home, even if you don’t see it. Since mold often grows in hard-to-spot areas, like inside walls, under carpet and linoleum, and inside heating and ventilation ducts, it’s not unusual to smell mold but not see it.
  • Condensation around the hot water heater can sometimes make the floor wet and cause mold to begin to grow. 

Other plumbing leaks can cause similar issues. Obviously in order to fix the problem, you need to identify it correctly. Any of these problems can lead to damaged flooring and mold growth, so they all need to be corrected as soon as possible.

Dealing with Mold from a Hot Water Heater

If there is mold around your home, it is important for it to be removed as soon as possible due to the health effects that your household may encounter. Mold can be removed from non-porous surfaces like tile floors with an antimicrobial cleanser and a scrub brush. It’s not possible to remove mold completely from porous surfaces, though, like carpets, drywall and floorboards. Those materials must be removed (carefully, in order not to spread mold spores to other areas of the home in the process) and replaced.

If you are experiencing any mold-related health problems or if you have respiratory problems like asthma or any disorders of the immune system, we recommend not attempting to remove mold yourself because the mold removal process will expose you to more mold spores and can make your condition worse. To protect your health, we recommend calling in a professional for the job in those instances.

Every mold damage scenario is different, and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate a “typical” process:

  1. Emergency Contact
  2. Inspection and Mold Damage Assessment
  3. Mold Containment
  4. Air Filtration
  5. Removing Mold and Mold-Infested Materials
  6. Cleaning Contents and Belongings
  7. Restoration

In order to prevent mold from returning, it is imperative that you repair any problem, leak, or plumbing problem that led to the development of mold. Otherwise, you’ll soon find yourself dealing with mold again.

Getting Help with a Hot Water Heater Leak

If your hot water heating is leaking or you have mold around your hot water heater, we recommend calling in a mold remediation professional. Your technician can diagnose the problem, figure out where the water is coming from and let you know how to fix it. They can also locate any mold in the home, including mold growing in hard-to-see places, and let you know what needs to be done to correct that problem. If you are looking for experienced mold remediation professionals offering free inspections and consultations in your area, click here.

Sacramento House Fire Restoration

8/2/2019 (Permalink)

In a fire like this, the task of cleaning up may seem insurmountable. We are always here to help 24/7/365 to ensure quick response in emergencies.

Experiencing a house fire is a frightening, sickening, and very upsetting experience. In the aftermath of a fire, it is very important to know what to do to protect yourself and others from any possibility of further harm. This blog post will help you with key things to do and know after a fire.

If you need to reenter your home, you need to make sure that it is safe to do so.

You need to make sure that the fire is extinguished, that the authorities have established that it is safe to enter, and the severity of the fire. You need to recognize that there is a chance that you might not be able to reenter if the building is too badly damaged.

Know who to call.

  • Contact family members that may not have been with you. Let them know what happened, let them know that everybody is okay (if so) and let them know the information that is necessary.
  • Contacting your insurance is the number one thing that youneed to do. This will not only enable documentation of the event and set in train the insurance claim but your insurer will be able to talk you through emergency lodging and living expenses. Remember to retain all receipts to make a claim. The insurance company will also assist with clean up options.
  • If you are a tenant, contact the owner/landlord and/or their insurance company.
  • Anyone who you feel that could be helpful to you, not necessarily just an insurance company but even a restoration company. Restoration companies should work hand in hand with your insurance to take some of that weight off of your shoulders.

Secure the property. 

If you have not already being told to do so, it is important to secure your property to prevent possible looting. Talk to emergency services on how best to go about this. Most insurance policies require this.

Consider cleanup requirements

Depending on the severity of the fire, interior cleaning may be what is required. Damage to the property often goes beyond what you can see. Types of damage can include ash, charring, soot, smoke, odor, contents damage, and even water damage from fire fighters putting out the fire.  

If water was used to put out the fire, its best to call the professionals.

Water damage can lead to more damage or even mold if not dried properly. Insurance companies will often have approved restoration contractors that you can call for board up, structural drying, contents cleaning and structural cleaning and repair.

Seek counseling if needed and reassure your family. 

Having your house damaged or destroyed by fire is extremely traumatic and can have lasting impacts on each family member, depending on his or her ability to cope. Common feelings are helplessness, disorientation, pining for belongings, deep sadness, a sense of deprivation, despair and a loss of routine and structure. Reassure each other and let the emotions happen. Keep a close eye on children and be truthful with them about what has happened and if you do not know what is going to happen next, at least reassure them that you have one another, that things can all be replaced and that the only way is up from here on.

A house fire can be one of the most terrifying experiences you can go through. If you have experienced a fire in your home and need assistance with the cleanup, please give us a call at 916-285-7257, we are available 24/7 and are committed to bringing you the utmost care as quickly and professionally as possible. 

Water Damage in the Sacramento Summer

7/26/2019 (Permalink)

In this job, water damage caused by a broken supply line in a washing machine caused damage through the entire home.

The very worst time for water damage to occur is when you’re on vacation and away from home. After all, what could be worse than coming home from a relaxing summer trip only to find that your home has been flooded, or severely damaged by water? Unfortunately, this happens more often than you'd realize. In fact, the Insurance Information Institute has reported that the second most common insurance claim filed by homeowners is water damage to the home. Whether it’s from ruptured washing machine hoses, water heater drips, leaky supply lines, or a busted pipe, the consequences are disastrous. To avoid catastrophe while you’re on vacation this summer, here are a few tips that will help to protect your home.

Complete a Thorough Check Prior to Leaving

Before you leave for your summer vacation, be sure to take the time to inspect your home for any leaks.

  • Check out all of the pipes under your kitchen and bathroom sinks
  • Examine your water heater for any cracks or rust
  • Make sure that windows and doors are properly sealed
  • Look out for any signs of roof leaks
  • Evaluate any hoses that connect to major household appliances like dishwashers, washing machines, and refrigerators to ensure that they aren’t leaking or showing signs of severe wear.

Clean Your Gutters and Downspouts Before Leaving

Clogged up rain gutters and downspouts can result in pooling water on your roof, and eventually to major leaks and severe water damage. Spending just a little bit of time on removing the debris from these areas can prevent major problems down the road. You should also make sure that your downspouts are discharging the proper distance away from your house (a minimum of 10 feet) to prevent flooding.

Ask Someone to Check In On Your Home

If you’re going to be away for several days to several weeks, it’s wise to ask a trusted friend or neighbor to look in on things around your house while you’re gone. Having someone house-sit or visit your home once a day will ensure that any leaks that do occur will be caught and stopped before they can cause major damage.

Turn Off the Main Water Valve

If you can’t get anyone to look after your house, your best bet is to shut off the water supply to your home at the main valve. If you’ve never done this before, make sure to test it out before you leave by attempting to turn on a faucet.

Shut Off Water Supply Valves

Sometimes, you might not be able to shut off your main water valve because you have an automatic sprinkler system or have asked someone to water your plants while you’re away. Even so, you can shut off the water supply to the most frequent culprits of water damage, such as toilets, ice makers, washing machines, etc. These appliances will all feature individual stops (shutoff valves) on their supply lines. Simply turn the valve clockwise to stop water flow.

If you have a water emergency, feel free to give us a call at 916-285-7257. We work 24 hours a day, 7 days a week. We can make it "Like it never even happened."

Water Restoration Companies

7/1/2019 (Permalink)

In this photo, water damage caused the carpet to become soaked. Air movers are circulating the dry air around and through the carpet to dry it fast.

Who says water damage doesn't happen in the summer? Our team here at SERVPRO of East Sacramento/West-Arden Arcade sees water damage year round, no matter the season! This is the simple reason for the fact that pipes burst, appliances break, and dishwashers overflow. Sometimes, when it doesn't rain, it really does pour anyway. 

In the photo below, you can see a home that was damaged by a faulty air conditioning unit. The unit started leaking, causing water damage to the floor in front of the unit. You can see how the carpet has been lifted to place an air mover underneath the carpet. This allows for the best possible airflow and fastest drying time possible, so our customer can go back to having a dry home and a working air conditioner soon!

Have you experienced water damage in your home? Give us a call at 916-285-7257 and mention this article to get a no-cost assessment of your home!

Fair Oaks Restoration Company

5/23/2019 (Permalink)

Our technician, Daisy, supervising a fire cleanup. We are always here to help, with a smile you can see from behind a smoke mask!

None of us ever consider the possibility of a burst pipe, an accidental fire, mold growth or other damage that can affect our homes and buildings. But when this damage occurs, serious issues can be present. As a homeowner or manager of a commercial building, it is important to consider hiring a professional water damage restoration company to prevent the damage from getting worse.

But with so many restoration companies out there and each one claiming to be the best, it can be hard to choose the one that will provide quality service. Here are a few tips to help you choose the right water damage restoration company for the job.

Check for Certification

Remember to always hire certified professionals for restoring your home or commercial building after water damage. Look for a company that is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).

IICRC promotes high standards, ethics, advance communication and technical proficiency amongst restoration services. Hiring an IICRC certified damage restoration company will ensure that you are dealing with professionals who comply with highest industry standards

Responsive Service When You Need It Most

Since fires and floods don’t discriminate when, where, who they affect, responsiveness and availability is a critical factor in mitigating damages and providing relief.

Your restoration company should be available when you need them. While we can’t speak for the competition, know that Professional Restoration offers disaster services including water damage, smoke, and fire 24 hours a day, 7 days a week.

Professional Values You Can Trust

A water damage repair company must be operated by people you can trust. When it comes to your home, your belongings, your family treasures and valuables, you need to know you can trust the contractor coming into your home.

Getting major water damage is likely going to be one of the worst days of your life as a homeowner. It’s not something that is fun or easy to deal with, and a company with terrible customer service is just going to make the situation worse. Always choose a company that’s going to go the extra mile, ensure that you’re comfortable with the work, and provide the service with a comforting smile.

If you’ve suffered a fire, SERVPRO's Team of Professionals are faster to any disaster, and can help you get your life back to normal. Give us a call at 916-285-7257.

Rancho Cordova Mold Removal

4/19/2019 (Permalink)

This is a photo of just some of the wet insulation we had to remove from a job site! No one works harder than our technicians!

Why is mold growing in my home?

Molds are part of the natural environment. Outdoors, molds play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees, but indoors, mold growth should be avoided. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Mold may begin growing indoors when mold spores land on surfaces that are wet. There are many types of mold, and none of them will grow without water or moisture.

If you already have a mold problem – ACT QUICKLY. Mold damages what it grows on. The longer it grows, the more damage it can cause.

If wet or damp materials or areas are dried 24-48 hours after a leak or spill happens, in most cases mold will not grow.

  • Clean and repair roof gutters regularly.
  • Make sure the ground slopes away from the building foundation, so that water does not enter or collect around the foundation.
  • Keep air conditioning drip pans clean and the drain lines unobstructed and flowing properly. 
  • Keep indoor humidity low. If possible, keep indoor humidity below 60 percent (ideally between 30 and 50 percent) relative humidity. Relative humidity can be measured with a moisture or humidity meter, a small, inexpensive ($10-$50) instrument available at many hardware stores.
  • If you see condensation or moisture collecting on windows, walls or pipes - ACT QUICKLY to dry the wet surface and reduce the moisture/water source. Condensation can be a sign of high humidity.

Actions that will help to reduce humidity:

  • Vent appliances that produce moisture, such as clothes dryers, stoves, and kerosene heaters to the outside where possible. (Combustion appliances such as stoves and kerosene heaters produce water vapor and will increase the humidity unless vented to the outside.)
  • Use air conditioners and/or de-humidifiers when needed.
  • Run the bathroom fan or open the window when showering. Use exhaust fans or open windows whenever cooking, running the dishwasher or dishwashing, etc.

Actions that will help prevent condensation:

  • Reduce the humidity
  • Increase ventilation or air movement by opening doors and/or windows, when practical. Use fans as needed.
  • Cover cold surfaces, such as cold water pipes, with insulation.
  • Increase air temperature.

If you have mold in your Sacramento or Rancho Cordova home, it is important to resolve the issue before it starts.

Call SERVPRO of East Sacramento/West Arden-Arcade at 916-285-7247 to get started on an estimate today.