What Happens When You Call SERVPRO of East Sacramento/West Arden-Arcade For A Biohazard?

12/3/2020 (Permalink)

Blood biohazard cleanup in Elmhurst. We always wear personal protective equipment when dealing with biohazards.

A biohazard job lead can come to SERVPRO of East Sacramento/West Arden-Arcade in many ways! It can be through yourself, a property manager, an insurance representative, or our SERVPRO corporate headquarters. Regardless of how we receive the lead, we will need to gather specific information from you prior to dispatch. What is considered a biohazard? A biohazard can range from trauma, bloodborne pathogens, sewage backups, chemical spills, or hoarding, to name a few. Due to the sensitivity of this type of work, we realize it may be difficult to ask for specific information. We respect you and your current situation and believe what is best is allowing you to explain the circumstances in your own words. At minimum, the following information we gather is to help ensure a proper and appropriate response to your situation.

• Name of the caller, name of the customer, or contact information of the property owner, if they are different
• Address of the loss
• Type of structure
• Urgency, scheduled or emergency services required
• Cause of loss and type of loss i.e. injury, death, decomposition
• Affected areas
• If or when the scene will be released by authorities for us to perform our work

SERVPRO of East Sacramento/West Arden-Arcade understands the sensitive nature of the information and situation. We are here for you to help you through these difficult times. For more information about biohazards, visit our website https://www.SERVPROeastsacramentowestardenarcade.com/ or call us if you need a biohazard cleanup service at 916-285-7257.